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Windows 7: Can't (re)activate Win 7 Pro on Dell laptop

08 Nov 2016   #1

Windows 7 Professional 64-bit SP1
Can't (re)activate Win 7 Pro on Dell laptop

A couple years ago I bought a used Dell Latitude D630 with Win 7 Pro 64-bit SP1. Its COA sticker shows originally Vista (yech) though.

Last week the motherboard failed. Bought another used D630 with no OS (and an XP Pro COA) and swapped in my hard drive and RAM. Bios updated to A19. But I can't re-activate Windows: it shows "Not Genuine" with the usual nags. I don't have the original disc that was used to install Win 7, but did purchase an inexpensive Dell Reinstallation disc for my OS.

I'm going to make a backup image of the HD before messing with the reinstall disc. Am I going to have to wipe my HD and use the reinstall disc in order to properly activate Windows? Or am I out of luck entirely and have to buy a new copy of Win 7 Pro?

Here's my MGAdiag:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85230
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DB44624D-8AE6-4E2D-ACF0-6C47842298EF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151230-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DB44624D-8AE6-4E2D-ACF0-6C47842298EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85230</PID><PIDType>5</PIDType><SID>S-1-5-21-262483417-1271629630-1627223643</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A19</Version><SMBIOSVersion major="2" minor="4"/><Date>20130604000000.000000+000</Date></BIOS><HWID>245D3C07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3132016
Installation ID: 000861789442443483291573233533135603098731107895841970
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 11/8/2016 11:35:04 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:6:2016 19:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT PmRef CpuPm

Any help greatly appreciated.

My System SpecsSystem Spec
08 Nov 2016   #2

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64

Look at this tutorial. Wait to speak to a real person and explain what you did.

Activate by Phone
My System SpecsSystem Spec
08 Nov 2016   #3

Windows 7 Professional 64-bit SP1

I don't get an "Activate by Phone" option at all, whether running slui 4 from an administrator cmd prompt, or starting from "Activate Windows now" on the system tab of control panel.

When I try "other ways to activate" it takes me to the same screen where the product key is entered.

Other thoughts?
My System SpecsSystem Spec

08 Nov 2016   #4

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64

Don't run it from the command prompt, Open the Start Menu, and type slui.exe 4 and press Enter
My System SpecsSystem Spec
08 Nov 2016   #5

Windows 7 Professional 64-bit SP1

Thanks, but I tried that too. I do not seem to have an activate-by-phone option, period.
Is that because it's a Dell with licensing issues?
My System SpecsSystem Spec
08 Nov 2016   #6

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64

When you type slui.exe 4 and press enter, you are saying that you do not get a screen as shown in item 4 of the tutorial?

What do you get? Screen shot?

I doubt it is related to Dell.
My System SpecsSystem Spec
08 Nov 2016   #7

Windows 7 Professional 64-bit SP1

That is precisely what I have been saying. Having some trouble with Photobucket, but a screen shot will not show anything but what I described. There is no phone option.

The tutorial does say at the top that it's only for the retail version of Win 7. Presumably I have an OEM version?
My System SpecsSystem Spec
08 Nov 2016   #8

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi DrCharles,
please run this program
ShowKeyPlus - Windows 10 Forums
the info will show >>all<< the keys currently stored on your system.

Your Mgadiag is showing a generic base key, likely caused by the fact you used Dell RE-installation discs
From the showkey report try the keys found then
use the Change Product Key link in the System Properties page to change the Key, if that fails try inputting it/them via Internet Explorer.

If the above fails will try a different route,

My System SpecsSystem Spec
08 Nov 2016   #9

Windows 7 Professional 64-bit SP1

I have not used the re-installation disc yet.

I just tried ShowKey Plus and it shows my Product ID and Installed Key, but nothing else except "OEM Key: Unknown OEM marker present in firmware".

Trying that Installed key gives an error message "default product key and cannot be used for activation".
Now what??

Edit: Also I should mention that I tried some Win7 keys I "found online" and got this error: 0xC004F063, The software licensing service reported that the computer BIOS is missing a required license.

Microsoft's answer to similar questions, of course, is to buy a new retail copy :P
My System SpecsSystem Spec
08 Nov 2016   #10

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Doc,
OEM base keys are tied to the motherboard.
In your case Vista upgraded to Pro, the Mgadiag does NOT COMPLETELY confirm this, the Retail part is correct but the OGA part is not.
this is confirmed by the Showkey output message Unknown................firmware
this may have been caused by the BIOS update., you could try to revert it, NO guarentee make it your last resort

Phoning MS in your case would i believe would be unproductive UNLESS you can find the upgrade key, in the battery compartment?
(they do not validate base OEM keys)
But youve got nothing to lose so give them a shout, nothing ventured -- nothing gained.

Otherwise its time to buy a new licence.

My System SpecsSystem Spec

 Can't (re)activate Win 7 Pro on Dell laptop

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