browser keeps crashing

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  1. Posts : 5
    windows 7 ultimate 32bit
       #1

    browser keeps crashing


    Hi guys
    Both my internet explorer and google chrome keeps crashing, with or without internet connection. When i open ie, i get a pop up message "internet explorer has stopped working. Windows can check online for a solution" . Have tried the "check online for a solution" option. Nothing happens. When i open google chrome i get the same message.

    My pc recently had a virus that used to convert usb flash files to shortcuts. I bought the antivirus bitdefender which sorted this out immediately.

    Furthermore my pc wont allow me to change my theme from the windows classic theme and won't let me download updates.

    Everything worked fine before the virus.

    I have a dual core 32bit system. 4gig ram. 500gig hard drive. Desktop computer. Windows 7 ultimate.
    Pc is approximately 4 years old.

    Please help. Im a student and need my pc to be 100%. Thanks in advance.
      My Computer


  2. Posts : 1,049
    Windows 7 Pro 32
       #2

    Hi ro187 and welcome to Seven Forums!

    Did you get an antivirus product only after you noticed you were infected? I mean if you didn't have one before that? Viruses and malware can cause all kinds of strange problems, and it's often not enough to only let one antivirus product clean it up.
    If you haven't done a full scan with BitDefender, I suggest you start with that.

    Then I suggest Malwarebytes Anti-Malware Free
    Go to settings and check the "Scan for Rootkits" option to also try and find hidden malware:
    https://www.malwarebytes.org/support...Detection.html

    You could also try this to perhaps see if there's any sign of malware present: https://www.sevenforums.com/tutorials...s-50-av-s.html
      My Computer


  3. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #3

    Hi and welcome to Sevenforums,
    https://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

    Tutorial of Resetting Internet explorer,
    https://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
    Accessing Internet Options from the Start menu search,
    Reset process first opening Internet explorer

    Use No Add-ons mode/ Click the Start button and type in the search box,
    Internet explorer
    Click on the No Add-ons suggestion,

    It’s located at, Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.

    Use Safe mode with networking to see if Internet explorer still crashes,
    https://www.sevenforums.com/tutorials/69585-safe-mode.html
      My Computer


  4. Posts : 5
    windows 7 ultimate 32bit
    Thread Starter
       #4

    Thanks for the quick responses guys

    @thrashzone. Have tried these suggestions. Hasn't helped. Thank you though.

    @tookeri: The only antivirus I had prior to being infected was AVG. Afterwards I used Kaspersky rescue disc to scan and remove threats. Then bought BitDefender, installed, scanned and removed 4 viruses. My usb's are no longer affected.

    I have taken your suggestion and followed the tutorial on malwarebytes. I have reached the step where threats have been quaranteened and virus total installed. However, since my browsers arent working, i cant use virus total. Should i delete all threats detected by MalwareBytes?
      My Computer


  5. Posts : 1,049
    Windows 7 Pro 32
       #5

    ro187 said:
    Should i delete all threats detected by MalwareBytes?
    As a general answer Yes, but if you're unsure you can post the scan results log here so we can help you decide.
      My Computer


  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    Hi,
    Both browsers crash using Safe mode with networking
    Review Jacee’s instructions to run Adwcleaner here post #7,
    Ignore the title of the thread,
    Instant Savings App
    Screen shot of the download button to use for Adwcleaner

    Safe mode with networking,
    Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
    Power up and Tap the F8 key continuously until you see a black page with white text,
    Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
    Login as usual and download the scanner,
    Post the scan results,
    Cheers.
      My Computer


  7. Posts : 5
    windows 7 ultimate 32bit
    Thread Starter
       #7

    Ok so I have deleted all threats detected by MalwareBytes.

    Downloaded AdwCleaner (using a different device as my browsers aren't working)

    Followed instructions to power drain.
    Logged on with 'safe mode with networking'
    Began scan with AdwCleaner.
    Received 3 pop-up messages (see uploaded images)
    Attached Thumbnails Attached Thumbnails browser keeps crashing-20140923_153732.jpg   browser keeps crashing-20140923_153636.jpg   browser keeps crashing-20140923_150545.jpg  
      My Computer


  8. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #8

    Hi,
    Very weird,
    Restart normally then run the scanners,
    The View problem details might shed some light but I doubt it they usually contain the obvious exe file crash :/

    My first thought would be to uninstall BitDefender ?
    What antivirus and or security suite was installed before all of this started ?
      My Computer


  9. Posts : 1,049
    Windows 7 Pro 32
       #9

    @ThrashZone From a previous post:

    "The only antivirus I had prior to being infected was AVG. Afterwards I used Kaspersky rescue disc to scan and remove threats. Then bought BitDefender, installed, scanned and removed 4 viruses. My usb's are no longer affected."
      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #10

    Ha thanks Tookeri missed those entries

    Were these uninstalled properly ?
    http://www.avg.com/us-en/utilities
    Service articles
      My Computer


 
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