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Windows 7: Random BSODs while playing WoW/TF2, browsing internet.

13 Jan 2012   #11
Tenack

Windows 7 Home Premium 64bit
 
 

:x i hope we can figure this out


My System SpecsSystem Spec
.
14 Jan 2012   #12
Tenack

Windows 7 Home Premium 64bit
 
 

Alright so, here's an update.

Now, I have a BSOD every 10 minutes or so. PAGE FAULT IN NONPAGED AREA to PFN FILE CORRUPT are two messages I saw. I'm in safe mode with networking right now, and after about an hour in safe mode, I haven't had any problems. So none of the core drivers are the problem I guess.

If all this is is a driver issue, then WHY doesn't the Windows device manager update drivers efficiently? It says they're all up to date but when I download a third party driver scanner it says like 5 are out of date, but since I cannot pay for the program, I cannot automatically update my drivers. I hope they fix this problem in Windows 8.

I read somewhere that you have to uninstall a driver before you install a new one. How does that even work with a graphics and a network driver? I haven't been uninstalling the drivers before I install the new ones. Also does Windows Automatic Update **** with my new drivers because it doesn't recognize them as being up to date since Windows is SO far behind?
My System SpecsSystem Spec
15 Jan 2012   #13
Tenack

Windows 7 Home Premium 64bit
 
 

Bros?
My System SpecsSystem Spec
.

15 Jan 2012   #14
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Hi Tenack,

You don't have to uninstall a driver to install a new one.
Those programs that find missing drivers are often inaccurate at best, and harmful at worst.
Why don't you post another BSOD report for us to analyze.
But before that, please do the following:

In an elevated command prompt, run: sfc /scannow

This link explains the purpose:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Also, please run memtest86+. Please let it make at least 7 passes. It's bootable off a CD-Rom:

Memtest86+ - Advanced Memory Diagnostic Tool

Finally, run Windows Drive Verifier:

Driver Verifier - Enable and Disable

If you get a BSOD after running the verifier, immediately repost the bsod report according to the instructions per this forum.
My System SpecsSystem Spec
17 Jan 2012   #15
Tenack

Windows 7 Home Premium 64bit
 
 

Alright I ran memtest. Passed 7 times. No errors. Ran System File Checker again. Says it fixed corrupted files...again. Ran Driver verifier using the directions provided. Restarted computer and it was working fine for a bit, but then I got a random BSOD again. In addition, my WoW frames seem to hiccup when I move my camera. Which is very odd considering this normally doesn't happen. My latency is also fine.

Here are the new files.
My System SpecsSystem Spec
17 Jan 2012   #16
Tenack

Windows 7 Home Premium 64bit
 
 

Got another one on boot up. IRQL NOT LESS OR EQUAL
My System SpecsSystem Spec
17 Jan 2012   #17
Tenack

Windows 7 Home Premium 64bit
 
 

I may resort to simply reinstalling Windows 7. Would this be the best course of action? Thanks
My System SpecsSystem Spec
20 Jan 2012   #18
Tenack

Windows 7 Home Premium 64bit
 
 

bump
My System SpecsSystem Spec
20 Jan 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

We really ask that you not bump your thread. If you want to make a "bump" a good method is to supply information that might help us. Maybe tell us what steps you have taken since your last response.

Anyway, I will take a look at your .dmp files, see what steps Lemur has helped you with, and get back to you.
My System SpecsSystem Spec
20 Jan 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\Tenack\Windows_NT6_BSOD_jcgriff2\011612-26098-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`0344f000 PsLoadedModuleList = 0xfffff800`03694670 Debug session time: Mon Jan 16 18:55:28.657 2012 (UTC - 7:00) System Uptime: 0 days 0:00:46.233 Loading Kernel Symbols ............................................................... ................................................................ .......................... Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 24, {1904fb, fffff88008af6e48, fffff88008af66a0, fffff880012e1e3e} Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonCleanup+3458 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* NTFS_FILE_SYSTEM (24) If you see NtfsExceptionFilter on the stack then the 2nd and 3rd parameters are the exception record and context record. Do a .cxr on the 3rd parameter and then kb to obtain a more informative stack trace. Arguments: Arg1: 00000000001904fb Arg2: fffff88008af6e48 Arg3: fffff88008af66a0 Arg4: fffff880012e1e3e Debugging Details: ------------------ EXCEPTION_RECORD: fffff88008af6e48 -- (.exr 0xfffff88008af6e48) ExceptionAddress: fffff880012e1e3e (Ntfs!NtfsCommonCleanup+0x0000000000003458) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff CONTEXT: fffff88008af66a0 -- (.cxr 0xfffff88008af66a0) rax=fffff8a002ffffe0 rbx=fffff8a0033e0010 rcx=fffff8a003000040 rdx=0030002d00300030 rsi=fffff8a0033e0140 rdi=0000000000000004 rip=fffff880012e1e3e rsp=fffff88008af7080 rbp=0000000000000002 r8=fffff8a0033e03a8 r9=0000000000000008 r10=fffff88008af7670 r11=fffff88008af7488 r12=0000000000000703 r13=0000000000000000 r14=0000000000000000 r15=fffff8a0033e0330 iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206 Ntfs!NtfsCommonCleanup+0x3458: fffff880`012e1e3e f6421806 test byte ptr [rdx+18h],6 ds:002b:0030002d`00300048=?? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: explorer.exe CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: ffffffffffffffff READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036fe100 ffffffffffffffff FOLLOWUP_IP: Ntfs!NtfsCommonCleanup+3458 fffff880`012e1e3e f6421806 test byte ptr [rdx+18h],6 FAULTING_IP: Ntfs!NtfsCommonCleanup+3458 fffff880`012e1e3e f6421806 test byte ptr [rdx+18h],6 BUGCHECK_STR: 0x24 LAST_CONTROL_TRANSFER: from fffff8800124ecc9 to fffff880012e1e3e STACK_TEXT: fffff880`08af7080 fffff880`0124ecc9 : 0000007f`ffffff00 fffff880`08af76e0 fffff880`08af75d0 00000000`00006000 : Ntfs!NtfsCommonCleanup+0x3458 fffff880`08af7490 fffff800`034d8618 : fffff880`08af75d0 fffff880`00961000 00000000`00000008 fffff880`08af7540 : Ntfs!NtfsCommonCleanupCallout+0x19 fffff880`08af74c0 fffff880`0124ed42 : fffff880`0124ecb0 fffff880`08af76e0 00000000`00000000 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xd8 fffff880`08af75a0 fffff880`012eda04 : fffff880`08af7670 fffff880`08af7670 fffff880`08af7670 fffff880`08af76e0 : Ntfs!NtfsCommonCleanupOnNewStack+0x42 fffff880`08af7610 fffff800`03971c16 : fffff880`08af7670 fffff980`12640c10 fffff980`12640c10 fffffa80`039bb030 : Ntfs!NtfsFsdCleanup+0x144 fffff880`08af7880 fffff880`01050bcf : fffff980`12640fb0 fffff880`08af7920 fffffa80`06aaba20 fffffa80`06aa9c20 : nt!IovCallDriver+0x566 fffff880`08af78e0 fffff880`0104f6df : fffffa80`057e1b60 fffffa80`057e1b60 fffffa80`04be5d00 fffff980`12640c10 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f fffff880`08af7970 fffff800`03971c16 : fffff980`12640c10 00000000`00000002 fffffa80`057e1b60 00000000`00000000 : fltmgr!FltpDispatch+0xcf fffff880`08af79d0 fffff800`037d3a0f : fffff980`12640c10 fffffa80`0768fb30 00000000`00000000 fffffa80`0785aa30 : nt!IovCallDriver+0x566 fffff880`08af7a30 fffff800`037c3174 : 00000000`00000000 fffffa80`0768fb30 00000000`00000000 fffff800`034d5afc : nt!IopCloseFile+0x11f fffff880`08af7ac0 fffff800`037c2f31 : fffffa80`0768fb30 fffffa80`00000001 fffff8a0`028742a0 00000000`00000000 : nt!ObpDecrementHandleCount+0xb4 fffff880`08af7b40 fffff800`037c34f4 : 00000000`000007dc fffffa80`0768fb30 fffff8a0`028742a0 00000000`000007dc : nt!ObpCloseHandleTableEntry+0xb1 fffff880`08af7bd0 fffff800`034caed3 : fffffa80`07530060 fffff880`08af7ca0 00000000`028f16e0 00000000`063aba80 : nt!ObpCloseHandle+0x94 fffff880`08af7c20 00000000`7736140a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`063ad218 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7736140a SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: Ntfs!NtfsCommonCleanup+3458 FOLLOWUP_NAME: MachineOwner MODULE_NAME: Ntfs IMAGE_NAME: Ntfs.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d79997b STACK_COMMAND: .cxr 0xfffff88008af66a0 ; kb FAILURE_BUCKET_ID: X64_0x24_VRF_Ntfs!NtfsCommonCleanup+3458 BUCKET_ID: X64_0x24_VRF_Ntfs!NtfsCommonCleanup+3458 Followup: MachineOwner ---------
  2. Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\Tenack\Windows_NT6_BSOD_jcgriff2\011612-19047-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`0340f000 PsLoadedModuleList = 0xfffff800`03654670 Debug session time: Sun Jan 15 23:32:33.759 2012 (UTC - 7:00) System Uptime: 0 days 11:50:44.036 Loading Kernel Symbols ............................................................... ................................................................ ........................... Loading User Symbols Loading unloaded module list ....... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1000007E, {ffffffffc0000005, fffff880044add41, fffff88003cbd898, fffff88003cbd0f0} Probably caused by : dxgkrnl.sys ( dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+75 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff880044add41, The address that the exception occurred at Arg3: fffff88003cbd898, Exception Record Address Arg4: fffff88003cbd0f0, Context Record Address Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+75 fffff880`044add41 837b7001 cmp dword ptr [rbx+70h],1 EXCEPTION_RECORD: fffff88003cbd898 -- (.exr 0xfffff88003cbd898) ExceptionAddress: fffff880044add41 (dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+0x0000000000000075) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000747770 Attempt to read from address 0000000000747770 CONTEXT: fffff88003cbd0f0 -- (.cxr 0xfffff88003cbd0f0) rax=0000000000000000 rbx=0000000000747700 rcx=fffffa8005f32010 rdx=fffff880045a66d0 rsi=fffffa8005f32010 rdi=fffff800047c0080 rip=fffff880044add41 rsp=fffff88003cbdad8 rbp=fffffa8004af5010 r8=0000000005e2f7f7 r9=000000000000000f r10=0000000000000000 r11=fffff88003cbdac0 r12=0000000000000000 r13=fffffa80064fd010 r14=0000000000000000 r15=fffffa8005f735b0 iopl=0 nv up ei pl zr ac po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010256 dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+0x75: fffff880`044add41 837b7001 cmp dword ptr [rbx+70h],1 ds:002b:00000000`00747770=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000747770 READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036be100 0000000000747770 FOLLOWUP_IP: dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+75 fffff880`044add41 837b7001 cmp dword ptr [rbx+70h],1 BUGCHECK_STR: 0x7E LAST_CONTROL_TRANSFER: from 0000000000000460 to fffff880044add41 STACK_TEXT: fffff880`03cbdad8 00000000`00000460 : fffff880`03cbdce8 00000000`0000000d 00000000`00000026 fffff880`03cbdb44 : dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+0x75 fffff880`03cbdb08 fffff880`03cbdce8 : 00000000`0000000d 00000000`00000026 fffff880`03cbdb44 fffff880`03cbdb5c : 0x460 fffff880`03cbdb10 00000000`0000000d : 00000000`00000026 fffff880`03cbdb44 fffff880`03cbdb5c fffff880`03cbdb90 : 0xfffff880`03cbdce8 fffff880`03cbdb18 00000000`00000026 : fffff880`03cbdb44 fffff880`03cbdb5c fffff880`03cbdb90 fffff880`03cbdb80 : 0xd fffff880`03cbdb20 fffff880`03cbdb44 : fffff880`03cbdb5c fffff880`03cbdb90 fffff880`03cbdb80 00000026`fffffac2 : 0x26 fffff880`03cbdb28 fffff880`03cbdb5c : fffff880`03cbdb90 fffff880`03cbdb80 00000026`fffffac2 00000000`0000000d : 0xfffff880`03cbdb44 fffff880`03cbdb30 fffff880`03cbdb90 : fffff880`03cbdb80 00000026`fffffac2 00000000`0000000d fffffa80`05002000 : 0xfffff880`03cbdb5c fffff880`03cbdb38 fffff880`03cbdb80 : 00000026`fffffac2 00000000`0000000d fffffa80`05002000 00000003`00000a00 : 0xfffff880`03cbdb90 fffff880`03cbdb40 00000026`fffffac2 : 00000000`0000000d fffffa80`05002000 00000003`00000a00 00000026`00000460 : 0xfffff880`03cbdb80 fffff880`03cbdb48 00000000`0000000d : fffffa80`05002000 00000003`00000a00 00000026`00000460 fffffa80`07932010 : 0x26`fffffac2 fffff880`03cbdb50 fffffa80`05002000 : 00000003`00000a00 00000026`00000460 fffffa80`07932010 00000000`00000000 : 0xd fffff880`03cbdb58 00000003`00000a00 : 00000026`00000460 fffffa80`07932010 00000000`00000000 fffff880`054c0000 : 0xfffffa80`05002000 fffff880`03cbdb60 00000026`00000460 : fffffa80`07932010 00000000`00000000 fffff880`054c0000 00000000`007477d3 : 0x3`00000a00 fffff880`03cbdb68 fffffa80`07932010 : 00000000`00000000 fffff880`054c0000 00000000`007477d3 00000000`00000026 : 0x26`00000460 fffff880`03cbdb70 00000000`00000000 : fffff880`054c0000 00000000`007477d3 00000000`00000026 00000000`12a65000 : 0xfffffa80`07932010 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+75 FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxgkrnl IMAGE_NAME: dxgkrnl.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce799fa STACK_COMMAND: .cxr 0xfffff88003cbd0f0 ; kb FAILURE_BUCKET_ID: X64_0x7E_dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+75 BUCKET_ID: X64_0x7E_dxgkrnl!DMMVIDPNPRESENTPATH::IsValidContentScaling+75 Followup: MachineOwner ---------
If you are overclocking anything, please stop.
  1. Your first crash was caused by the file system device driver. This usually indicates file system errors on the disk. It can also be due to Memory problems (appears to be ruled out, but one more test to run)... Drivers... corrupted SCSI or IDE Drivers... System file corruption...
    • When you ran SFC, did you run it three times? It sometimes takes three times to fix all errors. If you continue to get errors when running a fourth time, let us know and we can follow further steps.
    • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log This will fix any file system errors in the NTFS file system, hopefully fixing the driver related crash.
    • In case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. This you may want to run overnight since it takes a long time to complete (run an hour before bed tonight and check before going to sleep that it is still running).
    • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
      a. Backup your system and user files
      b. Create a system restore point
      c. If you do not have a Windows 7 DVD, Create a system repair disc
      d. Run Driver Verifier

      If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

      Thanks to zigzag3143 for contributing to the Verifier steps.
      If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
  2. Your second crash was related to DirectX and possibly your graphics card. Disable Driver Verifier before proceeding to the next steps.
    • Follow the steps for Diagnosing basic problems with DirectX. Use the following method for re-installing the display card drivers.
      1. Download the latest drivers for your display card(s)
      2. Click Start Menu
      3. Right Click My Computer/Computer
      4. Click Manage
      5. Click Device Manager from the list on the left
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      8. Restart your computer after uninstalling drivers for all display cards
      9. Install the latest driver for the display cards once Windows starts

      Alternatively:
      1. Login as an adminstrative user
      2. Download the latest drivers for your display card(s)
      3. Click Start Menu
      4. Click Control Panel
      5. Click Hardware and Sound
      6. Click Device Manager (the last link under Devices and Printers)
      7. Expand Display adapters
      8. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      9. Restart your computer after uninstalling drivers for all display cards
      10. Install the latest driver for the display cards once Windows starts
    • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net and |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card.
    • Run Hardware - Stress Test With Prime95 to determine any hardware problems.
Thanks to Dave76 for help understanding possible causes.
My System SpecsSystem Spec
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