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Windows 7: IE9 32bit context menu fails on W7 Pro 64bit

18 Feb 2012   #1

W7 Pro SP1 64bit
IE9 32bit context menu fails on W7 Pro 64bit

Forgive me if this has been answered before - I searched a lot before posting.

The context menu in question is shown in the attached file named "context menu.JPG". That image was taken from IE9 64bit on the same W7 Pro 64bit computer.

I originally thought that I had a bad profile or that I had messed things up while setting the theme to minimal GUI fading via the OS setting for "Adjust for best performance". It was after I made the two videos for this post that I realized that I was dealing with 32bit vs. 64bit versions of IE9 in the two profiles in question. Hence the different look to IE9 in the "broken" 32bit video.

The first place that the mouse is paused in this first video is where I right-click and where I would expect the context menu of interest to appear:
IE9-32bit-broke - YouTube

As you can see, I tried right-clicking on several "empty" places with no joy.

Here is the context menu working on IE9 64bit on that same system:
IE9-64bit-works - YouTube

These videos were taken during a remote control session - the on screen keyboard is just to show that pressing the Alt key has the desired effect.

So, my question is:
Is there a way to get that context menu to appear for IE9 32bit?

I have used the work around of View > Toolbars to display the toolbars of interest, but that is hardly a convient way to toggle these toolbars off and on.

I have tested one other W7 Pro 64bit and the context menu of interest appears as expected in both the 32bit and 64bit versions of IE9... same version of IE9.

The computer that does not display the context menu as desired is only a few weeks old. It has never had another OS installed. I support this computer for a friend. I removed AVG 2012 free - thinking that there was some BHO issue. For now, AVG has been replaced with MSE. But perhaps there is a BHO remnant??

I've reset the IE9 32bit version - including the "Delete personal settings" option. MSE, Malwarebytes and ESET's online scanner (command line scanner) all show the system to be clean.

There are no accelerators, Google is the only search provider and no 3rd party toolbars installed. See the attached file named "manage add-ons.JPG". Also attached is a file named "W7 specs.JPG". Since this is not my system, I did not run the systeminfo file against it. Let me know if you need more info about the system.

As an aside - I could not get the youtube videos to play in while previewing this rather long post - hence the link to them above the attempt at embedding them. Is there some trick to getting embedded videos to play back during a post preview?
The embedded video gives the following error:
An error occurred. Please try again later.
while in the post preview mode.

Attached Images
IE9 32bit context menu fails on W7 Pro 64bit-context-menu.jpg IE9 32bit context menu fails on W7 Pro 64bit-ie9-32bit-version.jpg IE9 32bit context menu fails on W7 Pro 64bit-ie9-64bit-version.jpg IE9 32bit context menu fails on W7 Pro 64bit-manage-add-ons.jpg IE9 32bit context menu fails on W7 Pro 64bit-w7-specs.jpg 
My System SpecsSystem Spec
19 Feb 2012   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Welcome to Seven Forums UsernameIssues. A start, see if either helps. Download the IE Restorator and try Re-registering 32 bit IE in 64 bit windows. If no help, try the Reset IE. Your problem is unusual. A Guy

P.S. How to post youtube videos

YouTube Video - Add to Seven Forums Post
My System SpecsSystem Spec
19 Feb 2012   #3

W7 Pro SP1 64bit

Thanks for the welcome and for reading my rather long post.

I downloaded/used the tool as you suggested - reregistered the suggested DLLs and tried the reset. The problem persists - even after a restart.

I think that I'll try to uninstall IE9 - which I assume will leave us with IE8.
I'll see if the context menu of interest works in IE8;
then I'll reinstall IE9. Sound sane?

P.S. Doh! I've seen/used that tag method in other forums. Thx.
My System SpecsSystem Spec

20 Feb 2012   #4

W7 Pro SP1 64bit

Well, that was fun. IE8 32bit has the same problem, IE8 64bit works.

Reinstalling IE9 did not help. It makes me wonder how many other things are messed up on this OS build.

Maybe SFC /scannow next - any other ideas?
My System SpecsSystem Spec
20 Feb 2012   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

I would attempt SFC yes, not sure how strongly IE is tied with system files. Since IE 8 is the same, it is a 32 bit issue obviously. I'd try doing a clean start to see if anything is interfering. I was reading that Office 97 can cause this for instance. Also you can try booting to safe mode to see if it works ok there.

Troubleshoot Application Conflicts by Performing a Clean Startup

Safe Mode

A Guy
My System SpecsSystem Spec
22 Feb 2012   #6

W7 Pro SP1 64bit

Thx - I'll test those once I'm there in person

SFC scan did not yield anything. :-(
My System SpecsSystem Spec
24 Feb 2012   #7

W7 Pro SP1 64bit

Quote   Quote: Originally Posted by A Guy View Post
Neither had any impact :-(

I think that I'll see if the folks at Microsoft have any ideas on what to try next.
My System SpecsSystem Spec
03 Nov 2013   #8

Win-7-Pro64bit 7-H-Prem-64bit

On screen keyboard ?
Does it happen with a real keyboard looked up ?

Just as a test I used the weird on screen keyboard and alt and V did operate but nothing more,
In other words If I tried Alt+VT the focus was lost on T so it's just a funky on screen keyboard dysfunction,
Right click was not hampered though. possibly Mouse related ?
My System SpecsSystem Spec
03 Nov 2013   #9
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Sure Mike, make UsernameIssues relive his 1st posts here I'll assume he's long ago done a fresh install, if not, will he want to revisit the issue? A Guy
My System SpecsSystem Spec
03 Nov 2013   #10

W7 Pro SP1 64bit

A real keyboard does the same thing. I first noticed the issue while sitting in front of the computer when it was just hours old. It still has the issue. I was sitting in front of it a few days ago. The right click send via the remote control app fails to make a context menu too. :-(

The videos were taken while I was remotely controlling the system. The on screen keyboard was just to show the Alt key.

Not having that one context menu is a minor annoyance and there is a work around (the menu bar).

A bigger issue with this computer is the root kit mentioned here:
(That was my second post and it too is unresolved - but not because of the forum.)

The computer is still infected and MSE happily reports that it is clean. The organization that uses this computer has a backup computer for the task. I asked them to put the backup computer into service before we take this one down for a clean install. They have not done that yet.

The rootkit is blocked from communicating to the internet or network.

Yet another IE issue (this time on a different computer) is mentioned here:
IE9, Flash and YouTube
This is also unresolved, but the user is fine with Chrome. I've not gone over there in person for a while now. It seems like there was some unrelated issue that I wanted to check on that network setup. I don't want to start remoting into that computer unless I'm invited in to solve another issue. This particular user insists on paying me. I ask the user give to a charity instead, but it is still an out of pocket cost for this user (for an issue that the user has not asked me to revisit).
My System SpecsSystem Spec

 IE9 32bit context menu fails on W7 Pro 64bit

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