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Windows 7: error 0x800ccc19 download from POP3

02 May 2012   #1

7 professional 64 bit
error 0x800ccc19 download from POP3

When downloading email from POP3 server to Live Mail about 50% of the time I get the 0x800ccc19 error message after it downloads some of my messages. If I try again right away it asks me for my password and then tells me that it is wrong (which it isn't) If I wait for a few hours to ask for mail again, the same messages will be downloaded again with a few more and may or may not decide to "complete".

I can go into the servers mailbox and delete the messages that are supposidly causing the problem. The frustration is that there is no rhyme nor reason to what messages Live Mail does not like to download. Sometimes I will do nothing and Live Mail WILL download everything later.

I formerly had Outlook Express which worked just fine with my old XP computer. This is no longer available with Windows 7.

I have tried almost everything I guess except the elusive cure. eg turned off antivirus, tried program repair, reinstalling Live Mail.

I imagine this description is too long but I cannot imagine that I am the only one with this problem so I hope someone can help ... please.

My System SpecsSystem Spec
03 May 2012   #2

Windows 8 Pro w/MC 32-bit

The error message means "A time-out occurred while communicating with the server 0x800ccc19": They suggest it could be caused by some Norton antivirus products but if you are not using any, all I can think of is that the server is currently having problems. Have you tried setting up the account on another PC to see if you ever see that error? That would tell you if the problem is with your PC or with the server.
My System SpecsSystem Spec
03 May 2012   #3

Windows 7 Ultimate x64

This is due to corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
Reboot your PC and check your mail again.

Hope problem is fixed.
My System SpecsSystem Spec

09 May 2012   #4

7 professional 64 bit
Thanks for responding alishathomaz and roncerr

I found the pop3uidl and deleted it. This was something I never tried before so I was quite grateful to hear a new fix. Alas, it was not to be because the crazy, unpredictible behaviour continues. Why, why, why can't I have good old Outlook Express back which worked just fine on my former XP machine. The new computer with Windows 7 only offers Live Mail.

My server suggested that I install a new non-microsoft POP mail program like Mozilla. This is a hassle of course but if I am the only one in the world with this Microsoft Live Mail frustrating experience I guess that is the only choice.

I sure would appreciate any other suggestions.
My System SpecsSystem Spec
10 May 2012   #5

Windows 8 Pro w/MC 32-bit

Quote   Quote: Originally Posted by unlive View Post
...I sure would appreciate any other suggestions.
"Have you tried setting up the account on another PC to see if you ever see that error?"

In looking over your initial post, it looks like you have multiple problems:
1) the error message 0x800ccc19
2) asking for password
3) saying that it is wrong (which it isn't)
4) upon asking for mail again, the same messages will be downloaded again with a few more
5) may not decide to "complete".

If you have your password for the server set up properly in the Account Properties, it should never ask for it. If you have it set up as a pop3 account and did not check off "leave copy on server", a specific piece of email should not be downloaded again. If I experienced those problem, I would conclude either that the ISP/email provider was having problems and won't admit it or that my computer was messed up and needed maintenance or a reinstall of the OS. For maintenance you could try disk cleanup, check disk, and sfc /scannow. Microsoft, besides offering their "Security Essentials" antimalware, also offers a bootable disk utility called "Windows Offline Defender". The latter operates from a bootable CD to scan your hard disk without being installed on it.
My System SpecsSystem Spec
13 May 2012   #6

7 professional 64 bit
Thanks Roncerr

I think the basic problem is that Windows Live finds a message that it does not want to download from the server and so it stops at that message and causes the time-out error. It does seem from my attempts to solve this previously, others have the same problem.

Yes, I can go online to the server and delete all of the messages remaining and the problem does not occur until Windows Live finds another message that it does not want to download. I can find no consistency in the problem messages.

Over the past year I have tried most of the fixes suggested. I think the problem is that some messages seem to annoy Live Mail. I wish it was more friendly. Previously, with XP and Outlook Express and the same server there were never any problems.

Should I give up or can someone out there help?
My System SpecsSystem Spec
14 May 2012   #7

Windows 7 Pro with SP1 32bit

You may have some security software installed that's intercepting mail before it is rendered in WLMail for display.

Try to disable the mail scanning part of whatever security software you're running. Now please check if the problem has gone away for new messages.

I hope this helps.
My System SpecsSystem Spec
14 May 2012   #8

Windows 8 Pro w/MC 32-bit

Quote   Quote: Originally Posted by unlive View Post
...Windows Live finds a message that it does not want to download...
WLM (the email program on your pc) does not make decisions about whether or not to download something. If it finds something predefined as malicious or spam, it will download it, flag it, and put it in the junk mail folder or perform some other action as specified in the Safety Options. (So check how all 6 tabs are set up.) This may also help with troubleshooting:
1)Who is the email service provider?
2)Can you post a screen shot of the "Server" and "Advanced" Tabs of the account properties.
My System SpecsSystem Spec
22 May 2012   #9

7 professional 64 bit
...Windows Live finds a message that it does not want to download...

Thanks Roncerr and Wanchoo. I really look forward to responding with a problem fixed message. you guys seem to know what you are talking about because the only suggestions I got before were to reinstall the programs or something too general.

I have Trend Micro with the POP3 mailscan turned off. I have even disabled the real time scan completely but it did not fix the problem.

It's nice that Roncerr suggests taking screen shots which are attached.

This problem is truly wierd because the Live Mail will work for a week then gets cranky again.

Hope you can help.

Attached Images
error 0x800ccc19 download from POP3-advanced.jpg error 0x800ccc19 download from POP3-safety-options.jpg error 0x800ccc19 download from POP3-servers.jpg 
My System SpecsSystem Spec
22 May 2012   #10

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

A few things to try
dbl check the ports with your provider - they look ok, but some providers don't use standard ports and make sure the provider wants SSL.
On the advanced tab - move the timeout slider to a bit longer.
edit: Wait-a-minit should your incoming server have a 'pop' on it? Similar to your outgoing server has a 'smtp' on it?
Everything else looks good from this vantage point. I had some difficulties when I 1st used WL Mail - I liked the auto configure feature, but had to revert to manual configuration. I don't think this is the case with you, but if you let WL Mail set up the account, try manually configuring another account using values specified by your server. If it doesn't work - delete it.

Good luck.
My System SpecsSystem Spec

 error 0x800ccc19 download from POP3

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