Windows 7 freezing when using Firefox 24.0


  1. Posts : 83
    Windows 7 Ultimate x64
       #1

    Windows 7 freezing when using Firefox 24.0


    Hello all,

    My windows 7 (entire PC) freezing for about 2 minutes when using Firefox (24.0). I have this problem already for few weeks. This mostly happens when opening (clicking on) a website (like hotmail etc...). this can occur anytime during browsing. I tried almost every solution I could find in the Internet like: updating the adblock, updating the rest of the programs, uncheck the option "use hardware acceleration when available" etc... but without any result.

    According the AV (ZoneAlarm Security) and Malwarebytes Anti-Malware is the computer clean from viruses and malware.

    Any advice will be highly appreciated.

    Anne
      My Computer


  2. Posts : 12,120
    Win 7 Pro x64 / Win 10 Pro
       #2

    Try creating a new profile and test it.

    Firefox - Create and Run Multiple Profiles

    Jerry
      My Computer


  3. Posts : 24
    Windows 7 home premium x64
       #3

    I had the same problem and searched the Firefox forums. The suggestion was to deselect the use hardware acceleration in the options. I unchecked the box and have not had the problem since. The problem did come back but when I checked the check mark was back in the box so I unchecked it again and it is fine again. Now I need to find how to keep that box unchecked! It may have come with a Firefox upgrade. Hope this works for you.
      My Computer


  4. Posts : 83
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Aguden said:
    I had the same problem and searched the Firefox forums. The suggestion was to deselect the use hardware acceleration in the options. I unchecked the box and have not had the problem since. The problem did come back but when I checked the check mark was back in the box so I unchecked it again and it is fine again. Now I need to find how to keep that box unchecked! It may have come with a Firefox upgrade. Hope this works for you.

    Thanks for your reply, I deselected the "use hardware acceleration" in the options and still it is deselected. The trouble is uncheck this option did not solve the problem.
      My Computer


  5. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #5

    If software rendering is needed this usually points to an outdated Graphics card driver,
    Does the issue happen with any other browsers ?
    Clean boot,
    https://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
      My Computer


  6. Posts : 12,120
    Win 7 Pro x64 / Win 10 Pro
       #6

    Did you try making a new profile that I suggested in post #2?

    You could also try restarting Firefox without add-ons have a look at this https://support.mozilla.org/en-US/kb...sing-safe-mode

    Jerry
      My Computer


  7. Posts : 83
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Bongo said:
    Did you try making a new profile that I suggested in post #2?

    You could also try restarting Firefox without add-ons have a look at this https://support.mozilla.org/en-US/kb...sing-safe-mode

    Jerry

    Hello Jerry,

    Thanks for your reaction. Yes I tried to restart FF using safe mode but it didn't solve the problem. The computer is still freezing as it was before.

    Regards,

    Anne
      My Computer


  8. Posts : 53,363
    Windows 10 Home x64
       #8

    Have you tried the clean start ThrashZone suggested? I have seen many threads about FF freezing PCs, going back several versions, usually with no fixes, IE:

    https://support.mozilla.org/en-US/qu.../963963?page=1

    If a clean start results in the same freezes, try surfing in Safe Mode with Networking and see if it happens there. It's not a great suggestion if the freezes are very random as you loose a lot of functionality in Safe Mode.

    A Guy
      My Computer


 

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