Windows 7 freezing when using Firefox 24.0

[anne1982]

Hello all,

My windows 7 (entire PC) freezing for about 2 minutes when using Firefox (24.0). I have this problem already for few weeks. This mostly happens when opening (clicking on) a website (like hotmail etc...). this can occur anytime during browsing. I tried almost every solution I could find in the Internet like: updating the adblock, updating the rest of the programs, uncheck the option "use hardware acceleration when available" etc... but without any result.

According the AV (ZoneAlarm Security) and Malwarebytes Anti-Malware is the computer clean from viruses and malware.

Any advice will be highly appreciated.

Anne

 

[Bongo]

Try creating a new profile and test it.

http://www.sevenforums.com/tutorials/208070-firefox-create-run-multiple-profiles.html

Jerry

 

[Aguden]

I had the same problem and searched the Firefox forums. The suggestion was to deselect the use hardware acceleration in the options. I unchecked the box and have not had the problem since. The problem did come back but when I checked the check mark was back in the box so I unchecked it again and it is fine again. Now I need to find how to keep that box unchecked! It may have come with a Firefox upgrade. Hope this works for you.

 

[anne1982]

I had the same problem and searched the Firefox forums. The suggestion was to deselect the use hardware acceleration in the options. I unchecked the box and have not had the problem since. The problem did come back but when I checked the check mark was back in the box so I unchecked it again and it is fine again. Now I need to find how to keep that box unchecked! It may have come with a Firefox upgrade. Hope this works for you.

Thanks for your reply, I deselected the "use hardware acceleration" in the options and still it is deselected. The trouble is uncheck this option did not solve the problem.

 

[ThrashZone]

If software rendering is needed this usually points to an outdated Graphics card driver,
Does the issue happen with any other browsers ?
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

 

[Bongo]

Did you try making a new profile that I suggested in post #2?

You could also try restarting Firefox without add-ons have a look at this https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Jerry

 

[anne1982]

Did you try making a new profile that I suggested in post #2?

You could also try restarting Firefox without add-ons have a look at this https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Jerry

Hello Jerry,

Thanks for your reaction. Yes I tried to restart FF using safe mode but it didn't solve the problem. The computer is still freezing as it was before.

Regards,

Anne

 

[A Guy]

Have you tried the clean start ThrashZone suggested? I have seen many threads about FF freezing PCs, going back several versions, usually with no fixes, IE:

https://support.mozilla.org/en-US/questions/963963?page=1

If a clean start results in the same freezes, try surfing in Safe Mode with Networking and see if it happens there. It's not a great suggestion if the freezes are very random as you loose a lot of functionality in Safe Mode.

A Guy