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Windows 7: BSOD web browsing, not sure which error (see description.)

05 May 2014   #1

Windows 7 Ultimate x64
BSOD web browsing, not sure which error (see description.)

Hello, i've followed the instructions and uploaded my zip of my dump files, sorry for any inconveniences, notify me if i can be of any help in solving this issue!

-Thanks, Jackson

My System SpecsSystem Spec
06 May 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi jacksoncollins.

Do you have the windows update KB2670838 installed? If so, uninstall it.
Windows Update - Uninstall an Update

After uninstalling the update, restart the computer.

Let us know if the BSODs continue after doing it or not.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff881496ef6a0, 0, fffff88005b8f878, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: fffff881496ef6a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88005b8f878, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000005, (reserved)

Debugging Details:

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f9100
GetUlongFromAddress: unable to read from fffff800032f91c0
 fffff881496ef6a0 Nonpaged pool

fffff880`05b8f878 8b0408          mov     eax,dword ptr [rax+rcx]





PROCESS_NAME:  csrss.exe


ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  fffff8800a1b19e0 -- (.trap 0xfffff8800a1b19e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880065c16a0 rbx=0000000000000000 rcx=000000014312e000
rdx=fffffa800bee6160 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005b8f878 rsp=fffff8800a1b1b70 rbp=fffffa800a189540
 r8=0000000000000001  r9=fffff8800a1b1bd0 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fffff880`05b8f878 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`496ef6a0=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000313e5b3 to fffff800030c1bc0

fffff880`0a1b1878 fffff800`0313e5b3 : 00000000`00000050 fffff881`496ef6a0 00000000`00000000 fffff880`0a1b19e0 : nt!KeBugCheckEx
fffff880`0a1b1880 fffff800`030bfcee : 00000000`00000000 fffff881`496ef6a0 fffffa80`07cd9000 fffff880`0a1b1f70 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0a1b19e0 fffff880`05b8f878 : fffffa80`07cd9000 fffffa80`0bee6160 fffffa80`07cd9000 fffffa80`0bee6160 : nt!KiPageFault+0x16e
fffff880`0a1b1b70 fffffa80`07cd9000 : fffffa80`0bee6160 fffffa80`07cd9000 fffffa80`0bee6160 fffffa80`07cd9000 : igdpmd64+0x15a878
fffff880`0a1b1b78 fffffa80`0bee6160 : fffffa80`07cd9000 fffffa80`0bee6160 fffffa80`07cd9000 fffff880`0a189700 : 0xfffffa80`07cd9000
fffff880`0a1b1b80 fffffa80`07cd9000 : fffffa80`0bee6160 fffffa80`07cd9000 fffff880`0a189700 fffffa80`092e7298 : 0xfffffa80`0bee6160
fffff880`0a1b1b88 fffffa80`0bee6160 : fffffa80`07cd9000 fffff880`0a189700 fffffa80`092e7298 fffff880`00000000 : 0xfffffa80`07cd9000
fffff880`0a1b1b90 fffffa80`07cd9000 : fffff880`0a189700 fffffa80`092e7298 fffff880`00000000 fffffa80`042daff8 : 0xfffffa80`0bee6160
fffff880`0a1b1b98 fffff880`0a189700 : fffffa80`092e7298 fffff880`00000000 fffffa80`042daff8 fffff880`05b8fcac : 0xfffffa80`07cd9000
fffff880`0a1b1ba0 fffffa80`092e7298 : fffff880`00000000 fffffa80`042daff8 fffff880`05b8fcac fffffa80`042dafe8 : 0xfffff880`0a189700
fffff880`0a1b1ba8 fffff880`00000000 : fffffa80`042daff8 fffff880`05b8fcac fffffa80`042dafe8 fffffa80`0bee6160 : 0xfffffa80`092e7298
fffff880`0a1b1bb0 fffffa80`042daff8 : fffff880`05b8fcac fffffa80`042dafe8 fffffa80`0bee6160 fffffa80`00000001 : 0xfffff880`00000000
fffff880`0a1b1bb8 fffff880`05b8fcac : fffffa80`042dafe8 fffffa80`0bee6160 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`042daff8
fffff880`0a1b1bc0 fffffa80`042dafe8 : fffffa80`0bee6160 fffffa80`00000001 fffff880`00000001 fffffa80`0bee6160 : igdpmd64+0x15acac
fffff880`0a1b1bc8 fffffa80`0bee6160 : fffffa80`00000001 fffff880`00000001 fffffa80`0bee6160 fffff880`0a1b1cc8 : 0xfffffa80`042dafe8
fffff880`0a1b1bd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0bee6160 fffff880`0a1b1cc8 fffffa80`042db1a8 : 0xfffffa80`0bee6160
fffff880`0a1b1bd8 fffff880`00000001 : fffffa80`0bee6160 fffff880`0a1b1cc8 fffffa80`042db1a8 fffffa80`042db608 : 0xfffffa80`00000001
fffff880`0a1b1be0 fffffa80`0bee6160 : fffff880`0a1b1cc8 fffffa80`042db1a8 fffffa80`042db608 fffffa80`00000001 : 0xfffff880`00000001
fffff880`0a1b1be8 fffff880`0a1b1cc8 : fffffa80`042db1a8 fffffa80`042db608 fffffa80`00000001 fffffa80`07cd9000 : 0xfffffa80`0bee6160
fffff880`0a1b1bf0 fffffa80`042db1a8 : fffffa80`042db608 fffffa80`00000001 fffffa80`07cd9000 fffffa80`00000000 : 0xfffff880`0a1b1cc8
fffff880`0a1b1bf8 fffffa80`042db608 : fffffa80`00000001 fffffa80`07cd9000 fffffa80`00000000 fffffa80`0bee6160 : 0xfffffa80`042db1a8
fffff880`0a1b1c00 fffffa80`00000001 : fffffa80`07cd9000 fffffa80`00000000 fffffa80`0bee6160 00000000`00000001 : 0xfffffa80`042db608
fffff880`0a1b1c08 fffffa80`07cd9000 : fffffa80`00000000 fffffa80`0bee6160 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
fffff880`0a1b1c10 fffffa80`00000000 : fffffa80`0bee6160 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`07cd9000
fffff880`0a1b1c18 fffffa80`0bee6160 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`0a1b1c20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0bee6160
fffff880`0a1b1c28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1


fffff880`05b8f878 8b0408          mov     eax,dword ptr [rax+rcx]


SYMBOL_NAME:  igdpmd64+15a878

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys


FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+15a878

BUCKET_ID:  X64_0x50_igdpmd64+15a878


FAILURE_ID_HASH_STRING:  km:x64_0x50_igdpmd64+15a878

FAILURE_ID_HASH:  {fff6568a-a05a-c64e-53ca-da099725263a}

Followup: MachineOwner

0: kd> lmvm igdpmd64
start             end                 module name
fffff880`05a35000 fffff880`065e9700   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        Thu Jan 27 22:27:05 2011 (4D41A3E1)
    CheckSum:         00BC2892
    ImageSize:        00BB4700
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

My System SpecsSystem Spec

 BSOD web browsing, not sure which error (see description.)

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