BSOD web browsing, not sure which error (see description.)

jacksoncollins

New member
Local time
11:17 PM
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4
Hello, i've followed the instructions and uploaded my zip of my dump files, sorry for any inconveniences, notify me if i can be of any help in solving this issue!

-Thanks, Jackson
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD PHENON II X6 1100T PROCESSOR
Motherboard
Crosshair IV Extreme ( I think)
Memory
not sure
Graphics Card(s)
AMD Radeon 6900 series (6970 from the top of my head)
Hard Drives
Hitachi HDS723030ALA640 ATA Device - 2TB
Antivirus
none
Browser
Google Chrome
Hi jacksoncollins.

Do you have the windows update KB2670838 installed? If so, uninstall it.
http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

After uninstalling the update, restart the computer.

Let us know if the BSODs continue after doing it or not.
___________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff881496ef6a0, 0, fffff88005b8f878, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff881496ef6a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88005b8f878, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f9100
GetUlongFromAddress: unable to read from fffff800032f91c0
 fffff881496ef6a0 Nonpaged pool

FAULTING_IP: 
igdpmd64+15a878
fffff880`05b8f878 8b0408          mov     eax,dword ptr [rax+rcx]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  fffff8800a1b19e0 -- (.trap 0xfffff8800a1b19e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880065c16a0 rbx=0000000000000000 rcx=000000014312e000
rdx=fffffa800bee6160 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005b8f878 rsp=fffff8800a1b1b70 rbp=fffffa800a189540
 r8=0000000000000001  r9=fffff8800a1b1bd0 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
igdpmd64+0x15a878:
fffff880`05b8f878 8b0408          mov     eax,dword ptr [rax+rcx] ds:fffff881`496ef6a0=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000313e5b3 to fffff800030c1bc0

STACK_TEXT:  
fffff880`0a1b1878 fffff800`0313e5b3 : 00000000`00000050 fffff881`496ef6a0 00000000`00000000 fffff880`0a1b19e0 : nt!KeBugCheckEx
fffff880`0a1b1880 fffff800`030bfcee : 00000000`00000000 fffff881`496ef6a0 fffffa80`07cd9000 fffff880`0a1b1f70 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0a1b19e0 fffff880`05b8f878 : fffffa80`07cd9000 fffffa80`0bee6160 fffffa80`07cd9000 fffffa80`0bee6160 : nt!KiPageFault+0x16e
fffff880`0a1b1b70 fffffa80`07cd9000 : fffffa80`0bee6160 fffffa80`07cd9000 fffffa80`0bee6160 fffffa80`07cd9000 : igdpmd64+0x15a878
fffff880`0a1b1b78 fffffa80`0bee6160 : fffffa80`07cd9000 fffffa80`0bee6160 fffffa80`07cd9000 fffff880`0a189700 : 0xfffffa80`07cd9000
fffff880`0a1b1b80 fffffa80`07cd9000 : fffffa80`0bee6160 fffffa80`07cd9000 fffff880`0a189700 fffffa80`092e7298 : 0xfffffa80`0bee6160
fffff880`0a1b1b88 fffffa80`0bee6160 : fffffa80`07cd9000 fffff880`0a189700 fffffa80`092e7298 fffff880`00000000 : 0xfffffa80`07cd9000
fffff880`0a1b1b90 fffffa80`07cd9000 : fffff880`0a189700 fffffa80`092e7298 fffff880`00000000 fffffa80`042daff8 : 0xfffffa80`0bee6160
fffff880`0a1b1b98 fffff880`0a189700 : fffffa80`092e7298 fffff880`00000000 fffffa80`042daff8 fffff880`05b8fcac : 0xfffffa80`07cd9000
fffff880`0a1b1ba0 fffffa80`092e7298 : fffff880`00000000 fffffa80`042daff8 fffff880`05b8fcac fffffa80`042dafe8 : 0xfffff880`0a189700
fffff880`0a1b1ba8 fffff880`00000000 : fffffa80`042daff8 fffff880`05b8fcac fffffa80`042dafe8 fffffa80`0bee6160 : 0xfffffa80`092e7298
fffff880`0a1b1bb0 fffffa80`042daff8 : fffff880`05b8fcac fffffa80`042dafe8 fffffa80`0bee6160 fffffa80`00000001 : 0xfffff880`00000000
fffff880`0a1b1bb8 fffff880`05b8fcac : fffffa80`042dafe8 fffffa80`0bee6160 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`042daff8
fffff880`0a1b1bc0 fffffa80`042dafe8 : fffffa80`0bee6160 fffffa80`00000001 fffff880`00000001 fffffa80`0bee6160 : igdpmd64+0x15acac
fffff880`0a1b1bc8 fffffa80`0bee6160 : fffffa80`00000001 fffff880`00000001 fffffa80`0bee6160 fffff880`0a1b1cc8 : 0xfffffa80`042dafe8
fffff880`0a1b1bd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0bee6160 fffff880`0a1b1cc8 fffffa80`042db1a8 : 0xfffffa80`0bee6160
fffff880`0a1b1bd8 fffff880`00000001 : fffffa80`0bee6160 fffff880`0a1b1cc8 fffffa80`042db1a8 fffffa80`042db608 : 0xfffffa80`00000001
fffff880`0a1b1be0 fffffa80`0bee6160 : fffff880`0a1b1cc8 fffffa80`042db1a8 fffffa80`042db608 fffffa80`00000001 : 0xfffff880`00000001
fffff880`0a1b1be8 fffff880`0a1b1cc8 : fffffa80`042db1a8 fffffa80`042db608 fffffa80`00000001 fffffa80`07cd9000 : 0xfffffa80`0bee6160
fffff880`0a1b1bf0 fffffa80`042db1a8 : fffffa80`042db608 fffffa80`00000001 fffffa80`07cd9000 fffffa80`00000000 : 0xfffff880`0a1b1cc8
fffff880`0a1b1bf8 fffffa80`042db608 : fffffa80`00000001 fffffa80`07cd9000 fffffa80`00000000 fffffa80`0bee6160 : 0xfffffa80`042db1a8
fffff880`0a1b1c00 fffffa80`00000001 : fffffa80`07cd9000 fffffa80`00000000 fffffa80`0bee6160 00000000`00000001 : 0xfffffa80`042db608
fffff880`0a1b1c08 fffffa80`07cd9000 : fffffa80`00000000 fffffa80`0bee6160 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
fffff880`0a1b1c10 fffffa80`00000000 : fffffa80`0bee6160 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`07cd9000
fffff880`0a1b1c18 fffffa80`0bee6160 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`0a1b1c20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0bee6160
fffff880`0a1b1c28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdpmd64+15a878
fffff880`05b8f878 8b0408          mov     eax,dword ptr [rax+rcx]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdpmd64+15a878

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d41a3e1

FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+15a878

BUCKET_ID:  X64_0x50_igdpmd64+15a878

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x50_igdpmd64+15a878

FAILURE_ID_HASH:  {fff6568a-a05a-c64e-53ca-da099725263a}

Followup: MachineOwner
---------

0: kd> lmvm igdpmd64
start             end                 module name
fffff880`05a35000 fffff880`065e9700   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        Thu Jan 27 22:27:05 2011 (4D41A3E1)
    CheckSum:         00BC2892
    ImageSize:        00BB4700
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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