Solved BSOD during windows update (and at random times) after GPU install

kmopo · Jan 16, 2016

Hi,

So I upgraded to the GTX 750 ti a while back, and had some trouble with bsod crashes caused by the ntoskrnl.exe file. So I reinstalled windows, but still got bsods, but caused by a different file, so I made a topic about it here: http://www.sevenforums.com/bsod-hel...l-exe-irql_not_less_or_equal.html#post3188151

Now, after getting the gpu tested, I put it back in and I reinstalled windows again, a legit version this time. But I still get BSOD at random times, and I get it every time I try Windows Update, either while downloading or installing. The file causing the crash is the same as the first time, ntoskrnl.exe

What is causing this problem and how do I fix it?

Thanks!

axe0 · Jan 16, 2016

Please post the report of Windows Genuine and Activation Issue Posting Instruction to prove a genuine installation

kmopo · Jan 16, 2016

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FR4CX-H46YX-BGBXP
Windows Product Key Hash: ZYDLxqATTtSsQvik+zmDbS6TVMQ=
Windows Product ID: 00426-069-9175544-86186
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {3278D380-1C5C-4718-997C-2436B8BD22AA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151230-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3278D380-1C5C-4718-997C-2436B8BD22AA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BGBXP</PKey><PID>00426-069-9175544-86186</PID><PIDType>5</PIDType><SID>S-1-5-21-149966075-3177714250-1712083249</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20150805000000.000000+000</Date></BIOS><HWID>B7A20700018400F2</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, Ultimate edition
Beschrijving: Windows Operating System - Windows(R) 7, RETAIL channel
Activerings-id: a0cde89c-3304-4157-b61c-c8ad785d1fad
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00426-00172-069-917554-00-1043-7601.0000-0152016
Installatie-id004486249100604660158582001253856944592704364181803511
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: BGBXP
Licentiestatus: initiële licentieperiode
Resterende tijd: 41940 minu(u)t(en) (29 dag(en))
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 16-1-2016 12:19:39

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAwABAAEAAAACAAAAAQABAAEACrYmUWx+GkgQM1buSPkiruiCtkJudQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW
  BGRT			ALASKA		A M I

Here you go. It's in dutch though.. sorry

axe0 · Jan 16, 2016

Looks good, don't worry about the dutch part, I am dutch

There have been a few dumps not created including for the 0x1A what makes me a little suspicious about the memory.
Most of them are 0x101 which is to me known for most often caused by BIOS bugs, but you already have the latest BIOS update installed.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

Note

If an update doesn't help, try a few older versions

View attachment 379869

Code:

fffff880`0337e708  fffff880`11223834Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1e7834
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`1103c000 fffff880`11c46000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Wed Dec 16 15:13:02 2015[/COLOR] (5671716E)
    CheckSum:         00BD14EC
    ImageSize:        00C0A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

kmopo · Jan 20, 2016

Cool! Dankjewel voor de hulp

So I tried the memtest and let it run for 42 hours, up to 13 passes and I got 0 errors.

View attachment 380147

I also uninstalled and reinstalled the nvidia drivers with DDU, but I still get BSOD.. A lot of the BSOD are not reported, I can't see the dump files in bluescreenviewer. I got a couple different messages, including

A clock interval was not recieved yada yada (most common one)
IRQL_DRIVER_NOT_LESS_OR_EQUAL
An Attempt was made to execute non-excecutable memory
View attachment 380145
View attachment 380159
View attachment 380143
I attached the new dump files below

I just switched my (3x4GB) RAM from the last 3 to the first 3 slots, and everything seemed to work fine for a while, I even tried to stresstest my system, but I only get BSOD when I´m actually working on important stuff. So I got a brief "Hardware malfunction" error, followed by a bsod. It was too fast to read the rest of the message.

I also ran a program called IntelBurnTest to test my cpu and ram, but I got this message saying its unstable? (below)

View attachment 380144

Could it be my CPU is damaged? A few weeks back, my CPU fan stopped spinning, and I would need to spin it with my hand to "kickstart" it. Maybe not very smart to use the pc with a broken cpu fan, but my temperatures never went over 50° C.
The days just before replacing it, it was spinning really slowly, and then stopped completely and I shut down my pc. I don't know if it ever overheated, causing damage, but if it did, it should have shut down by itself right? The max temp is 70° C I think at which it shuts down, but that never happened.

I also cleaned my pc with a vaccuum cleaner (and it touched the mobo/components a few times), so maybe the static electricity caused some damage? Oh and I may have accidentally dropped a screw(driver) on the mobo

Oh and I just did a virtual memory test, which again showed no errors... It´s really confusing, every component seems to be working fine

axe0 · Jan 20, 2016

Before we proceed, you need to remove the pirated stuff on your system.
We do not give support while any kind of piracy is present on your system.

kmopo · Jan 22, 2016

Okay I removed everything and uploaded a new dumpfile.

Fun fact, I was stresstesting in After Effects yesterday, and I got around 15 BSOD's /hour while working normally. Only when I manually saved backup files every 5 minutes did it stop crashing. I have concluded my PC smells fear and feeds off the anxiety of the user.

Anyway this is the bsod I got most:

View attachment 380249

Again, no dump files created (i think). These two came up too:
View attachment 380248
View attachment 380250

*Hardware malfunction*
DRIVER_IRQL_NOT_LESS_OR_EQUAL (computer crashed so hard it broke my project file)

I used the Asrock Extreme Tuning Utility to keep track of the CPU temperatures, and it never got above 38° C, I got crashes at 33° so I don't think overheating is the problem.

axe0 · Jan 22, 2016

About the IntelBurnTest part, since the temps aren't overheating it looks to be a faulty CPU.
Overheating doesn't have to cause a system to shutdown, only if that is defined somewhere (usually in the BIOS).
Damage also doesn't have to cause a system to shutdown, it malfunctions but that is not a garantee the system shuts down.

kmopo · Jan 22, 2016

What would you recommend? Is there something I can do other than replace the cpu? And is it 100% certain it's the cpu that is causing the instability? And any ideas what caused the cpu to malfunction?

axe0 · Jan 22, 2016

It is not 100% certain that the CPU is the cause, that needs to be confirmed.

kmopo · Jan 26, 2016

So how can we confirm the source of the problem? Isn't it possible to see what's the cause from the dump files?

Btw, there are threads with similar problems (bsod w/ no dump files created) and in one thread the problem was a faulty motherboard.

Oh, and sometimes my system just freezes, without a bsod. Maybe this can be a clue?

axe0 · Jan 26, 2016

I would suggest to replace the CPU.
When it comes down to hardware a dump usually doesn't give much if it is not memory related.

That is also possible yes, but the motherboard is usually 1 of the last things to look at.

System freezes could be caused by many things, from drivers to software to hardware.

kmopo · Jan 28, 2016

Before I replace the CPU, could you please take a look at these new dump files?

Windows has been crashing a lot, and giving a few new errors. Most bsod's occur when trying to install the system update readiness tool (to try and finish the win update that keeps failing) and when I render a video in Adobe Media Encoder.

I updated every driver, the BIOS, I set the RAM to the correct frequency in the bios, changed the min powersetting on the cpu to 50%, but all to no avail. I don't really see a connection between the cpu and installing windows update.

axe0 · Jan 28, 2016

Too much of dumps to go through now, but looking at how many different stop codes there are it has some meanings.
When there are many different stop codes with many different causes it usually means that there is a hardware problem (from experience said)
Most occuring I noticed is 0x101 which is by myself known for a hardware(related(drivers, dust, overheating, etc.))/bios crash.

kmopo · Jan 30, 2016

My system is now stable, haven't had a single crash in 36 hours. The windows system readiness tool, that used to freeze/bsod my pc, is now actually installed (I let it run overnight), and I can use After Effects and Media Encoder without crashing, even when rendering.

Here's the only thing that I did: I started the Driver Verifier and selected every driver except the microsoft ones. That's it. Weird, as it's supposed to stress-test the drivers untill it crashes right? Well, it's doing the opposite.

When I turn the verifier off (delete the settings) my system becomes unstable again and crashes constantly. I get a couple of one-second freezes every now and then, at times when I used to get bsod, but it only lasts a second.

So there we have it I guess.. time to return that replacement cpu I just bought lol

I'll keep testing this for the coming days/weeks to see if it's really resolved now.

axe0 · Jan 30, 2016

Actually not very weird, sometimes driver verifier is used to get the system more stable to be able to troubleshooting.

kmopo · Feb 7, 2016

So I got another BSOD again, which means the verifier thing wasn't a permenant solution (also my system got a little slow, especially at startup)

So last week I replaced the CPU with the new one I bought, and the problem is gone completely! Aparently it was a hardware problem, not software.

Thanks for all the help, axe0

axe0 · Feb 7, 2016

Driver verifier is not meant as a solution to prevent crashes, so it is never permanent, not sure why you thought that.

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