Additional log on information may be required in notification tray

Page 1 of 3 123 LastLast

  1. Posts : 3
    Windows 7 Home Premium SP1 64bit
       #1

    Additional log on information may be required in notification tray


    Patch Tuesday on Oct 8, 2013 had 24 important updates. But BEFORE those updates I developed a new problem:

    Network/Internet Access Icon: In the lower-right of the desktop, in the notification area, I receive a frequent pop-up notification that states, " Additional Log on Information may be required. Click to open your browser"

    If you click it, it does open your browser but no more prompts---it just opens the browser normally. Pop-up definitely appears on start-up or re-start. After you close the pop-up a few times the pop-up quits but will reappear on start-up or reboot.

    In googling the problem, the same problem appeared not in 2013 but 2012. Some answers seemed to identify a Windows Update KB number that was the culprit so uninstall the KB or wait for another KB update to fix it. Other answers talked about "switching DNS setting on router to "auto retrieve from provider". Another answer talked about disabling "Enabled NX Domain Redirection" option. Another answer talked about messing with the "registry key and set to zero for DNS", These are some areas I am not confident with, especially messing with the registry.

    Help please. Thx.
      My Computer


  2. Posts : 7,063
    Windows 7 Home Premium 32 bit
       #2

    I also had this notification a few days ago. Since it was no problem I did not bother much and did not get into research mode to find out why this was happening. Now however it has disappeared and the notification no longer appears.

    Will be interesting to see what others have to say on this problem.

    EDIT: The only Password that is remembered in my system is that of SevenForums.
    Last edited by jumanji; 09 Oct 2013 at 09:58. Reason: additiona info
      My Computer


  3. scr
    Posts : 366
    1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
       #3

    I had the same notification yesterday one time on start up but none since.

    On edit: I spoke to soon, after today's updates it's back.
    Last edited by scr; 09 Oct 2013 at 12:13.
      My Computer


  4. Posts : 1,367
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #4

    I too am recently getting this systray pop-up. For me, it only appears soon after a start, re-start or start out of hiberbate. I do not recall if it coincide with the recent Updates, but it might.
      My Computer


  5. Posts : 640
    Windows 7 Professional SP1 64-bit
       #5

    I've been getting the notification too. It's been happening for almost two weeks now.

    Any movement of my mouse or doing anything and the notification disappears.

    I'm getting the notification less & less.

    Additional log on information may be required in notification tray-additional-log-information.jpg
      My Computer


  6. Posts : 1,367
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #6

      My Computer


  7. scr
    Posts : 366
    1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
       #7

    Are any of you that are getting this pop up using OpenDNS?
      My Computer


  8. Posts : 1,367
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #8

    scr said:
    Are any of you that are getting this pop up using OpenDNS?
    help me learn how to find out if I am.

    -thnx
      My Computer


  9. scr
    Posts : 366
    1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
       #9

    OpenDNS is not something that is set up automatically in most cases and requires you to set the preferred DNS server under the Local Area Connection Properties. If you did not set this up then chances are you are not using OpenDNS. However if you would like to check I suggest that you review the Configuration and setup FAQ Here:https://support.opendns.com/entries/...tion-Setup-FAQ The third paragraph titled "How do I test whether or not I am using OpenDNS on my network?" provides a link to test your system and also explains how the determination is made.

    The reason I asked is because I read an old OpenDNS forum entry that referred to OpenDNS as the problem in 2012 OpenDNS Community > Forums > "Additional log on information may be required" pop up warning issue.

    As bobnorma said in his post there is a lot of out dated information on the Internet regarding this issue. It is note worthy to state that there does not seem to be a great number of people having this issue at the moment based on the lack of more recent information.

    I have stopped using OpenDNS to see if the pop ups continue. After several reboots I have not seen it pop up again but it seems to pop at different intervals which I have not been able to nail down to any specific cause yet. Prior to changing the preferred DNS server it would pop up several times even when my browser was already open. I am attempting to resolve the issue but I must admit I am shooting in the dark.
      My Computer


  10. Posts : 461
    Win 10 Pro x64, Win 7 Pro x64
       #10

    I've also been getting intermittent pop-ups when booting.

    scr said:
    Are any of you that are getting this pop up using OpenDNS?
    Yes I am and I've applied the fixes described here and here. Only the reg hack (changing the EnableActiveProbing value to 0) seems to permanently stop the popups
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 07:24.
Find Us