Windows Live messenger will not allow me to login.

[RATEDRKO]

My windows live messenger recently updated. Norton approved the software. I can't login on my windows live messenger. I am getting this error.
Error 8100030d: Cannot Sign-in to Windows Live Messenger

However, my firewall and virus protection are not blocking the program. My internet is land line.

Does anyone have any idea what the problem could be?

 

[Night Hawk]

If you followed the steps seen there and still are not getting anywhere the best solution would be to remove the program side entirely and then sign in to download a fresh install of the Live options. I ran into similar problems on previous occasions with the older version of WLM and cleaned that up by redoing things over.

You won't manually be deleting any of the folders under your user account but allow the installer to replace all the Live components. Once a fresh install is on you simply log into the same account fresh.

Note this is one solution if you already restarted the system a few times inbetween the update and now. If you haven't restarted but only went into hibernation a full restart may be all you need. The reinstall is for when nothing else has worked.

 

[RATEDRKO]

Thanks for the reply.

I uninstalled then reinstalled the program, but it still does not allow me to login. Is windows live having a downtime? Norton still labels it as a safe program to use, so nothing is blocking it.

 

[zigzag3143]

Thanks for the reply.

I uninstalled the program, but it still does not allow me to login. Is windows live having a downtime? Norton still labels it as a safe program to use, so nothing is blocking it.

Nope just retrieved my email

 

[Night Hawk]

I've had occasions here when I couldn't log onto either WLM or the Inbox. For mail I solved that one by having the Live Mail option installed locally on the drive where I simply click on the desktop shortcut created from the Start>All Programs>Windows Live folder there.

I just logged in here on the spot without any problems while at times the login may be delayed if the MS servers are busy.

 

[RATEDRKO]

Is anyone else having problems with WLM?

 

[RATEDRKO]

I do have great news! Windows have annouced a problem with LiveID. Hopefully I can login soon.
Error 8100030d: Cannot Sign-in to Windows Live Messenger

 

[Night Hawk]

Ok so now you have to look over your firewall settings if you have the Windows Firewall or other program running to see if that is not allowing WLM as an exception. One way to verify the present protections are not the cause would be temporarily shutting them down long enough to make a few more attempts at logging in if you haven't already tried that out.

The page you can come across at the WindowsLivehelp site is very familiar to the Dec. 2009 posting seen at Error: 8100030d - Windows Live

Apparently they finally got around to updating the support information on the help site. But that was also the same page you posted at the start of the thread.

The question now would be the particular firewall and av protection you are presently running if not AVG as referred to on those pages? The FAQs section at the software company's own support site may also have a few things to try out.

 

[RATEDRKO]

I know it is the same page. I was referring to the message highlighted in golden yellow on the page.

My firewall is not blocking the program.

 

[Night Hawk]

The next step would be looking at whatever else you have set to start with Windows in case you are seeing a software clash of some type. One idea would be disabling a few items in the startup and services tabs of the msconfig utiliy also known as the system configuration utility in order to isolate each one to see you can ID one program in particular.

Mostly you would looking for any programs that automatically connect online to update themselves automatically since you have been able to rule out the firewall program. How about the av program? If that can also be ruled out that will make the second you can also rule out.

The error itself does point to 3rd party softwares interferring with WLM as the reason. You may end up needing a fresh install of WLM all over while Norton and other things are disabled to see that will allow you to login. If something didn't on right the first time a fresh download/install could end up correcting the problem.

 

[RATEDRKO]

I started having this problem when Windows Live updated. It's not any 3rd party software. Windows Live worked perfectly fine before the upgrade.

 

[Night Hawk]

I doubt you can reverse to the older version at this point. The upgrade over may be the problem if you are not able to find any problem being caused by another program you have on. This is why you may want to consider removing the present installation for a fresh download in case you had a bad install to start with.

 

[RATEDRKO]

I already told you I tried that. A few days ago I installed and then reinstalled the program.

 

[Pusspa]

I am logged into WLM 2011 right now and have not had any problems whatsoever since updating in october (including facebook integration). It seems the problem is nor WLM but something related to your installation, or conflicting software.

EDIT: I downloaded the 160MB package from windows update, and chose to update my previous WLM only, with no other features.

 

[RATEDRKO]

Please read my posts. I have ALREADY done that.

I just checked out window's live solution center site's forums. A lot of people are also having the same problems. Most of the topics are about people unable to login with the same error message as mine's. None of the solutions are working for them as well.

 

[Night Hawk]

Here I simply updated over the earlier version without any difficulties. As far as the actual solution you may need to see a fresh install of Windows to get things going for you since nothing else has been working.

Typically constant errors like this are often found to be a problem in system registry itself if no other program is interfering. When going back to look over those other threads take notice if anyone mentions running any of the same programs you have on. It sounds like a common factor is involved.

UPDATE:

JMH just posted a news article regarding WLM and other messenging services being turned off temporarily to prevent the spread of a new I-Worm type bug. While mainly pointing at the WLM 2009 this may have effected you. http://www.sevenforums.com/system-s...nger-2009-temporarily-turned-off-prevent.html

 

[RATEDRKO]

UPDATE:

JMH just posted a news article regarding WLM and other messenging services being turned off temporarily to prevent the spread of a new I-Worm type bug. While mainly pointing at the WLM 2009 this may have effected you. http://www.sevenforums.com/system-s...nger-2009-temporarily-turned-off-prevent.html

Do you know how long this has been into affect? I have not been able to login since the new upgrade last month.

I went to the forums to get help. However, no one would reply. I called Mircosoft. They refused to help me. They said only paying members will get tech support. I told them that the forum support was not providing any efficient support. They told me that forum support is my only option. I also asked to speak to a supervisor, but they refused and hung up the phone on me.

 

[Night Hawk]

That sounds about right! You need your paid subscription or ...???

Upon seeing the article there I just had to wonder if there was something being detected and not allowing you to log on despite repeat installs. The next other thing would be how you are connecting online and WLM not being able to auto configure itself for you.

The later sounds more likely a reason then any security risk from your end preventing things. Unfortunately you have to be able to sign in before you could check the last tab for the connection status. That shows if you are logged onto the WLM servers.

 

[RATEDRKO]

My internet is a landline in a dorm. I never had any issues in the past using WLM in my dorm room. The internet service is still the same. My campus is not blocking it. I'll call campus tomorrow to see if the problem is the campus's firewall.

 

[Night Hawk]

It does sound a bit odd that every other time WLM was working for you but now. The campus firewall being a possibility is something you can look into.

I've had numerous occasions where you had to wait just to get signed in but was always temporary. Those were times when it was MS being bogged down a bit with the screen messages seen. The initial beta version saw a problem and was later tried again to see results.

One question to ask here would be are you still able to signin where a Windows Live id is required? TechNet, Connect, or other MS sites? If you are not able to then you would need to look at getting another Live id to try sign into WLM with that.