Windows 7 reboots everytime I select shutdown

[branch01]

I joined these forums to hopefully get some help with a very annoying problem.

I recently did a reinstall of Windows 7 (64 Bit) which went well and everything was working fine until my pc encountered some kind of error last night & rebooted. Since then everytime I shut it down, it just reboots instead. I've tried quite a few things after reading the net but nothing has worked.

I've tried changing power management options in the device manager, looking in the BIOS for anything that looks off and I've just completed another reinstall of Windows but the problem still persists.

The only thing that's not fully up to date are the motherboard drivers as when I download them from the Asus website, I just get a ROM file that I can't seem to use.

I'd be very grateful if someone has some ideas on how to fix this.

 

[parabellum]

Type event into the start menu, then open event viewer and check the summary for errors and critical errors. Post any of these numbers.

 

[Jacee]

Have you tried this?

If your motherboard has a firewire port, you will need to check in device manager if it is set to allow the computer to switch off the device, SIMPLE and EASY. You can do this by going to properties of the devices under IEEE1394 Bus host controller and going to power management. After that, make sure the "allow this computer to turn off this device to save power" is ticked.
Step by step for noobs:

"Windows Start Button" >> Control Panel >> Hardware and Sound >> Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".
Now your computer will shut down normally from here on out

PC won't shut down since windows 7 upgrade

 

[Hopalong X]

Link how to fill in system specs.
We might be able to help you find your driver also.

http://www.sevenforums.com/256049-post4.html

 

[branch01]

Type event into the start menu, then open event viewer and check the summary for errors and critical errors. Post any of these numbers.

As I have just done a reinstall, nothing is showing in the event viewer.

Have you tried this?

If your motherboard has a firewire port, you will need to check in device manager if it is set to allow the computer to switch off the device, SIMPLE and EASY. You can do this by going to properties of the devices under IEEE1394 Bus host controller and going to power management. After that, make sure the "allow this computer to turn off this device to save power" is ticked.
Step by step for noobs:

"Windows Start Button" >> Control Panel >> Hardware and Sound >> Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".
Now your computer will shut down normally from here on out

PC won't shut down since windows 7 upgrade

That was one of the things that I tried before posting on here. I don't have a power management tab for that controller. I tried disabling it but my pc still won't shut down properly.

Link how to fill in system specs.
We might be able to help you find your driver also.

http://www.sevenforums.com/256049-post4.html

I've updated my profile to show my pc specs.

Since I reinstalled Windows this afternoon, I've noticed that when I sync my iPhone with iTunes, it changes the date and time to about 8 hours in advance.

I wasn't able to format the hard drive before I reinstalled as it would just hang when reading the disc after rebooting. So I had to access the disc while using Windows. Everything was fine until I tried installing a Microsft Office disc the other day. I rushed into it not realising it was for XP. That's when I did the first reinstall which was fine until it just crashed last night.

 

[parabellum]

Clean out the dust in your case and check that your temps are not too high with HWInfo. Then run Memtest for a few hours to rule out the RAM, and then a HDD diagnostic like Hitachi's GST to test the HDD.

 

[branch01]

Clean out the dust in your case and check that your temps are not too high with HWInfo. Then run Memtest for a few hours to rule out the RAM, and then a HDD diagnostic like Hitachi's GST to test the HDD.

It's not dusty in the case, it was cleaned out only last week. I just checked though to make sure. Unless I'm blind, I couldn't see the temps with HWInfo, I do have Everest and the cpu cores are between 49 and 55 degrees which is a hotter than usual. Maybe that's because I'm currently running 2 Mem Tests as the cpu usage is around 50%. Mem Test hasn't shown any errors so far but I'll keep them running.

I did a check on the Intel SSD using the Intel Toolboox which says it's running normal.

After another look at the Event Viewer, there were some errors:

3 - Kernel Even Tracking
11 - Disk
512 - Print Service
1001 - Dhcp-Client
1002 - Application Hang
1019 - Search
6008 - EventLog
7026 - Service Control Manager
8003 - bowser
16389 - ATIeRecord (31 errors for this)

Not sure what any of that means though. Thanks to everyone who has posted on here.

 

[parabellum]

I'd run memtest as a boot disk outside of Windows, and the CPU is running a bit hot. Can you reapply thermal paste? Before that those errors may point to a few faults. I'd uninstall the current ATI drivers, clean out with driver sweeper and reinstall the latest ones. What application hanged?

 

[Jacee]

Source = ATIeRecord | ID = 16389
Description = ATI EEU the creation of a class has failed

Seems to be the biggest problem.

 

[branch01]

Not sure how you mean as a boot disk outside of Windows? I wouldn't trust myself to apply any thermal paste, I got someone in to build this pc for me. The cpu cooler that came with the cpu isn't used, I just use the True 120. Temps have always been fine (had this for 2 years now). I stopped Mem Test less than 5 mins ago (with no errors) and the cpu temps have dropped. They are all 36 or less (the actual cpu is 26).

The ATI drivers were only installed this afternoon with the latest ones from the website with the catalyst control centre. The application that hanged was Mem Test when I tried running 3 of them (it suggested I run several).

I do have a few seconds after shutdown to flip the switch so it doesn't reboot and will be fine when I do boot up again. But I shouldn't have to do that and it's really puzzling why it has just started doing it!

 

[branch01]

Source = ATIeRecord | ID = 16389
Description = ATI EEU the creation of a class has failed

Seems to be the biggest problem.

Sorry, I'd read that wrong, it was only 1 error for ATI. I got 31 from the column below which was the total number of warnigns for various things.

 

[parabellum]

Run the diagnostics and then make sure your drivers are up to date.

 

[branch01]

I assume you mean Windows Memory Diagnostic? If so, just done that and there were no errors. As I mentioned before, I know the motherboard has updates to download form the Asus site. But when I download them, there's just a ROM file that's of no use.

 

[branch01]

As you seem to know what your talking about parabellum, is it still needed to install the motherboard using the disc that came with it when using Windows 7? I know I did with Vista but I'm sure when I originally installed 7 I didn't need to use it. Only problem I can't find the disc anywhere. I never throw discs, I've just put it in a safe place with other discs and nopw can't find them.

 

[parabellum]

I meant run Memtest86+ here:

Memtest86.com - Memory Diagnostic

and boot it off the CD to check your memory. Do the same thing with Hitachi's GST tool. The Windows memory test may not pick up any errors. As for the motherboard disc, the drivers are outdated and the only ones you need are GPU, sound, and NIC.

 

[debugged]

I worked on a computer not long ago that also had the habit of restarting when shutdown. It turned out to be caused by the PSU. If you have another PSU you could swap them and see if it helps or not.

 

[branch01]

I meant run Memtest86+ here:

Memtest86.com - Memory Diagnostic

and boot it off the CD to check your memory. Do the same thing with Hitachi's GST tool. The Windows memory test may not pick up any errors. As for the motherboard disc, the drivers are outdated and the only ones you need are GPU, sound, and NIC.

I've burned the Memtest ISO to disc but when I put it in the blu-ray drive it just comes up with various files. Am I supposed to change the boot priorities in the BIOS so it reads the disc before loading Windows? I looked for Hitatchi's GST tool but the nearest I could find was the OGT diagnostic tool:

Downloads

I worked on a computer not long ago that also had the habit of restarting when shutdown. It turned out to be caused by the PSU. If you have another PSU you could swap them and see if it helps or not.

Unfortunately I don't have another PSU I could use. It looks like I'll probably have to try one at some point, just annoying that I'll have to spend £70 on one (that's what this one cost) which might be for nothing.

 

[branch01]

I tried the Memtest cd and can't get it to work properly. It boots up fine and comes up with the blue screen with various bits of info on it. I press c for configuration but then I have lots of options I simply don't understand. Haven't a clue what I'm supposed to be doing with all the options available. But then when I try to go back to the main screen or press escape, nothing happens. Tried this several times. And I have to power down the pc pressing the power button (which then restarts itself anyway).

Looks like I'm going to have to pay to get someone to look at this.

 

[parabellum]

For the memtest CD you don't need to change anything at first, just let it run and check no errors come up. Set the first boot in your BIOS to your DVD or Blu-ray drive and then let it run. For the HDD, its the first tool in the link I posted:

Downloads

The one called "Drive Fitness Test" (the .iso) you need to boot off that similar to memtest and then let it analyze your hard disk. If both these tools don't find any fault, then the problem lies elsewhere.

 

[wilywombat]

Is it possible you have some sort of logic latch on your mobo? you could try powering off and remove your mobo battery for 20 secs(after making sure you have backed up your cmos settings of course).