HD5770 Driver Prevent Windows Explorer from appearing on startup

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Uberlamb

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I was unable to find another thread on this exact problem, so please help me!

  • Installed Windows 7
  • Installed latest ATI Catalyst Driver and Restarted
  • Displays black screen instead of the usual loading graphic screen displayed before log in screen
  • After automatic log in only the desktop background is displayed.
  • Log in sound is heard, yet no explorer or desktop icons appear
  • When prompted with Ctrl Alt Delete a black screen appears and reverts when I press escape
I assume this is a graphics driver problem as when I boot in safe mode and uninstall the ATI drivers for my graphics card, I can start and use Windows as usual yet without Aero effects.

  • I have tried:
  • Re-installing ATI drivers
  • Re-installing Windows 7
  • Installing previous version of ATI driver
This happened after a re-install of Windows 7, I previously had Windows 7 running on the same system without this problem.

Thank you very much for any help or advice. My system specs are in my profile.
 

My Computer My Computer

At a glance

Windows 7 Professional - 64 bitIntel Core i5 661 @ 3.33GHzBlack Dragon DDR3 4GBRadeon HD 5700 512MB
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional - 64 bit
CPU
Intel Core i5 661 @ 3.33GHz
Motherboard
P7H57D-V EVO
Memory
Black Dragon DDR3 4GB
Graphics Card(s)
Radeon HD 5700 512MB
Sound Card
(Built-in) Realtek High Definition Audio
Monitor(s) Displays
DGM 23" VGA
Screen Resolution
1080p
Hard Drives
Hitachi 1TB
PSU
Thermaltake 550W
Case
Thermaltake Element G
Internet Speed
10mbps
Hmm...

What if you lower the refresh rate?
 

My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
Hmm...

What if you lower the refresh rate?
Click to expand...

I can't because there is no option to change it in safe mode or in normal mode which I can only access when there is no ATI driver installed.

I tried to get the option by installing the CCC, but when I try it says 'Failed to load detection driver'. I have tried this before and after installing the stand alone display driver.

Also, update, now when I start in normal mode I can't connect to the internet. What the hell is going on?!
 

My Computer My Computer

At a glance

Windows 7 Professional - 64 bitIntel Core i5 661 @ 3.33GHzBlack Dragon DDR3 4GBRadeon HD 5700 512MB
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional - 64 bit
CPU
Intel Core i5 661 @ 3.33GHz
Motherboard
P7H57D-V EVO
Memory
Black Dragon DDR3 4GB
Graphics Card(s)
Radeon HD 5700 512MB
Sound Card
(Built-in) Realtek High Definition Audio
Monitor(s) Displays
DGM 23" VGA
Screen Resolution
1080p
Hard Drives
Hitachi 1TB
PSU
Thermaltake 550W
Case
Thermaltake Element G
Internet Speed
10mbps
Ok. What if you press F8, and enter advanced boot options. then specify low resolution video. Once your are in, you could try changing the screen size, but keeping the rez low.
 

My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
Ok. What if you press F8, and enter advanced boot options. then specify low resolution video. Once your are in, you could try changing the screen size, but keeping the rez low.
Click to expand...

I'm able to change the resolution in safe mode or in normal without display drivers, I have tried small to high resolutions and the problem still occurs. Again, I'm unable to change the refresh rate.
 

My Computer My Computer

At a glance

Windows 7 Professional - 64 bitIntel Core i5 661 @ 3.33GHzBlack Dragon DDR3 4GBRadeon HD 5700 512MB
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional - 64 bit
CPU
Intel Core i5 661 @ 3.33GHz
Motherboard
P7H57D-V EVO
Memory
Black Dragon DDR3 4GB
Graphics Card(s)
Radeon HD 5700 512MB
Sound Card
(Built-in) Realtek High Definition Audio
Monitor(s) Displays
DGM 23" VGA
Screen Resolution
1080p
Hard Drives
Hitachi 1TB
PSU
Thermaltake 550W
Case
Thermaltake Element G
Internet Speed
10mbps
Before the Windows 7 re-install, when everything was O.K., were you using the 5770 then or another videocard? If you were using another videocard prior to the re-installation, did you uninstall the previous drivers before installing Catalyst?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD Phenom II X4 940 Black Edition @ 3.4GHz (...Corsair CM2X4096-8500C5 (4 X 2GB)XFX Radeon HD 5770 / Diamond Radeon HD 5770 C...
Computer Manufacturer/Model Number
Rig 1
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II X4 940 Black Edition @ 3.4GHz (AM2+)
Motherboard
Gigabyte GA-MA790X-UD4P (AM2+)
Memory
Corsair CM2X4096-8500C5 (4 X 2GB)
Graphics Card(s)
XFX Radeon HD 5770 / Diamond Radeon HD 5770 CrossFireX
Sound Card
Asus Xonar DS (PCI)
Monitor(s) Displays
Samsung SyncMaster 932bw+ (3)
Screen Resolution
4320x900
Hard Drives
OCZ Vertex 2 80 GB - Windows 7 System --
WD Caviar Black 1TB - Music, Movies, Vids, Pics --
WD Caviar Black 640GB - User Profiles & Games --
WD My Book 320GB external
PSU
Corsair CMPSU-750TX
Case
Cooler Master HAF 932
Cooling
Corsair Hydro Series H50
Keyboard
Logitech Desktop Wave
Mouse
Logitech LX8 Laser
Internet Speed
20 down / 2 up
Other Info
LG GGC-H20L Blu-Ray / HDDVD combo --
Hauppauge HVR-1250 --
Silverstone MFP-51 --
Logitech Webcam C600
Another thought. Is this an ATI product, or another (e.g., XFX, HIS, Diamond, Sapphire, ASUS)? If not ATI, you might try going to the manufacturer's site for their drivers.
 

My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
SOLVED

Used a display driver which wasn't developed by ATI.
 

My Computer My Computer

At a glance

Windows 7 Professional - 64 bitIntel Core i5 661 @ 3.33GHzBlack Dragon DDR3 4GBRadeon HD 5700 512MB
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional - 64 bit
CPU
Intel Core i5 661 @ 3.33GHz
Motherboard
P7H57D-V EVO
Memory
Black Dragon DDR3 4GB
Graphics Card(s)
Radeon HD 5700 512MB
Sound Card
(Built-in) Realtek High Definition Audio
Monitor(s) Displays
DGM 23" VGA
Screen Resolution
1080p
Hard Drives
Hitachi 1TB
PSU
Thermaltake 550W
Case
Thermaltake Element G
Internet Speed
10mbps
Cool! Glad you got it fixed.:)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD Phenom II X4 940 Black Edition @ 3.4GHz (...Corsair CM2X4096-8500C5 (4 X 2GB)XFX Radeon HD 5770 / Diamond Radeon HD 5770 C...
Computer Manufacturer/Model Number
Rig 1
OS
Windows 7 Ultimate x64
CPU
AMD Phenom II X4 940 Black Edition @ 3.4GHz (AM2+)
Motherboard
Gigabyte GA-MA790X-UD4P (AM2+)
Memory
Corsair CM2X4096-8500C5 (4 X 2GB)
Graphics Card(s)
XFX Radeon HD 5770 / Diamond Radeon HD 5770 CrossFireX
Sound Card
Asus Xonar DS (PCI)
Monitor(s) Displays
Samsung SyncMaster 932bw+ (3)
Screen Resolution
4320x900
Hard Drives
OCZ Vertex 2 80 GB - Windows 7 System --
WD Caviar Black 1TB - Music, Movies, Vids, Pics --
WD Caviar Black 640GB - User Profiles & Games --
WD My Book 320GB external
PSU
Corsair CMPSU-750TX
Case
Cooler Master HAF 932
Cooling
Corsair Hydro Series H50
Keyboard
Logitech Desktop Wave
Mouse
Logitech LX8 Laser
Internet Speed
20 down / 2 up
Other Info
LG GGC-H20L Blu-Ray / HDDVD combo --
Hauppauge HVR-1250 --
Silverstone MFP-51 --
Logitech Webcam C600
Uberlamb said:
I was unable to find another thread on this exact problem, so please help me!

  • Installed Windows 7
  • Installed latest ATI Catalyst Driver and Restarted
  • Displays black screen instead of the usual loading graphic screen displayed before log in screen
  • After automatic log in only the desktop background is displayed.
  • Log in sound is heard, yet no explorer or desktop icons appear
  • When prompted with Ctrl Alt Delete a black screen appears and reverts when I press escape
I assume this is a graphics driver problem as when I boot in safe mode and uninstall the ATI drivers for my graphics card, I can start and use Windows as usual yet without Aero effects.

  • I have tried:
  • Re-installing ATI drivers
  • Re-installing Windows 7
  • Installing previous version of ATI driver
This happened after a re-install of Windows 7, I previously had Windows 7 running on the same system without this problem.

Thank you very much for any help or advice. My system specs are in my profile.
Click to expand...


I can tell you now if you loaded the latest 10.12 or 10.11 you need to go back to 10.10 for a bit
 

My Computer My Computer

At a glance

Windows 10 Home Premium 64bit sp1Intel I7-6700K @ 4.6 Ghz 1.344 volts everyday OC32GB G-Skill TridentZ 3200mhz 16-18-18-38 DDR4Sli Gigabyte Windforce GTX 980 G1
Computer type
PC/Desktop
Computer Manufacturer/Model Number
CoreI7-6700K MrFingerIII Special Builds
OS
Windows 10 Home Premium 64bit sp1
CPU
Intel I7-6700K @ 4.6 Ghz 1.344 volts everyday OC
Motherboard
Asrock Fatality K6 Z170 Socket 1151
Memory
32GB G-Skill TridentZ 3200mhz 16-18-18-38 DDR4
Graphics Card(s)
Sli Gigabyte Windforce GTX 980 G1
Sound Card
AC97 Creative Rage Tactic 3D Headphones Bluetooth
Monitor(s) Displays
27" Asus ROG Swift PG278Q G-Sync 48" Vizio Smart HD TV
Screen Resolution
2560x1440p 27"- 48" Currently Gaming at 2560x1440p Res 2K
Hard Drives
250GB Samsung Evo840SSD Seagate baracuda 500 GB WD Mybook 500Gb 1TB Seagate Barracuda
PSU
HX1050w Corsair Silver 80plus certified crosfire/sli
Case
Enthod Pro Full Tower
Cooling
Corsair H110i GT 280 mm High Performance WaterBlock
Keyboard
Logitech wireless keyboard
Mouse
Logitech wireless mouse
Internet Speed
Cox Cable 100+ mb
Antivirus
WebRoot Spysweeper with Antivirus
Browser
IE-10, Chrome, Opera
Other Info
My Other Rig is a AMD FX8320E @4.6Ghz 16GB Ballistic Sport Ram
Mobo Asrock Fatality 990FX 120GB OCZ SSD 1TB Seagate Barracuda Corsair H75 Cooling PSU Corsair CX750
GPU GTX Gigabyte 970G1
Uberlamb said:
SOLVED

Used a display driver which wasn't developed by ATI.
Click to expand...


Ok i missed this and probally glad i did always used authorized drivers from ati not a off site it will bite you in the arse later :geek:
 

My Computer My Computer

At a glance

Windows 10 Home Premium 64bit sp1Intel I7-6700K @ 4.6 Ghz 1.344 volts everyday OC32GB G-Skill TridentZ 3200mhz 16-18-18-38 DDR4Sli Gigabyte Windforce GTX 980 G1
Computer type
PC/Desktop
Computer Manufacturer/Model Number
CoreI7-6700K MrFingerIII Special Builds
OS
Windows 10 Home Premium 64bit sp1
CPU
Intel I7-6700K @ 4.6 Ghz 1.344 volts everyday OC
Motherboard
Asrock Fatality K6 Z170 Socket 1151
Memory
32GB G-Skill TridentZ 3200mhz 16-18-18-38 DDR4
Graphics Card(s)
Sli Gigabyte Windforce GTX 980 G1
Sound Card
AC97 Creative Rage Tactic 3D Headphones Bluetooth
Monitor(s) Displays
27" Asus ROG Swift PG278Q G-Sync 48" Vizio Smart HD TV
Screen Resolution
2560x1440p 27"- 48" Currently Gaming at 2560x1440p Res 2K
Hard Drives
250GB Samsung Evo840SSD Seagate baracuda 500 GB WD Mybook 500Gb 1TB Seagate Barracuda
PSU
HX1050w Corsair Silver 80plus certified crosfire/sli
Case
Enthod Pro Full Tower
Cooling
Corsair H110i GT 280 mm High Performance WaterBlock
Keyboard
Logitech wireless keyboard
Mouse
Logitech wireless mouse
Internet Speed
Cox Cable 100+ mb
Antivirus
WebRoot Spysweeper with Antivirus
Browser
IE-10, Chrome, Opera
Other Info
My Other Rig is a AMD FX8320E @4.6Ghz 16GB Ballistic Sport Ram
Mobo Asrock Fatality 990FX 120GB OCZ SSD 1TB Seagate Barracuda Corsair H75 Cooling PSU Corsair CX750
GPU GTX Gigabyte 970G1
What driver did you download? I still have this problem and I've been working to find an answer for the past three days!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x86
OS
Windows 7 Ultimate x86
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