Solved Random BSOD when playing installed games in Win 7 64-Bit

[MelancholyRose]

Very recently I have built two brand new computers, one for myself, and one for my boyfriend, and all of the hardware seems to function, at least from the outside. Our computers are completely identical in build and in specs. They were built less than a month ago, and the only differences between the two are that he has his HDDs set up in RAID 0, and my own in RAID 1 mirror.

Curiously, both systems share the EXACT same flaws after installing Windows 7 64-bit Home Premium on the drives. No more, no less. The flaws include: Playing games “installed” on the HDDs will randomly crash to BSODs with no warning. It doesn’t happen at certain points in the game, it is completely random, and happens with all games “installed” on the HDDs. HOWEVER—When running a game that plays from the DVD-ROM or CD, it runs 100% perfectly with no crashes, no errors, and zero problems. I haven’t had a single BSOD crash, or any type of crash, from a game running from a CD/DVD. ONLY games installed on the HDDs will crash randomly. In fact, the games running from the CDs/DVDs run so smoothly, it’s amazing to look at, and the GPU seems to handle those just fine.

The BSODs don’t happen at any other time. I think only once it may have happened with Firefox open on my boyfriend’s computer, but hasn’t done that since I ran a disk check. It only happens during games, now. I have yet to set up minidump, but I plan to do that after I post this. I’m posting on various forums to see if anyone has any clue why this would even happen, not just on one system, but BOTH SYSTEMS.

HDDs: Western Digital Caviar Blue 500GB SATA 6.0—is correctly hooked up to SATA 6.0 slots.

The other flaw BOTH of our computers have is that we cannot update our graphics drivers, whether we download them from the appropriate website or do it through the Windows Update. Either way, when trying to install the updated driver, Windows 7 crashes to a BSOD (on BOTH systems, not just one), and does not install properly, and acts as if it did not install at all. The only driver that works is the one from the disc provided with our GPUs. It will install that driver perfectly fine with no errors.

GPU: Sapphire ATI Radeon HD5770 PCI-E 2.1 (in a 2.0 slot, don’t know if that would cause problems)

All hardware within both machines is brand new, and Windows 7 is not OEM, it is a retail copy that I purchased. It’s 64-bit Home Premium full, for those who need to know.

Adjustments I have tried to make: I ran a disk check on both machines and the problem persists. Service Pack 1 and all updates are up to date and installed, minus the updated graphics driver.
I have not done a memory check, but I figured the coincidence would be a little too large that both of our computers had faulty RAM at the exact same time, and both machines were brand new. I’m sure it could happen, but in this case, it seems unlikely.
Again, I tried updating graphics drivers, and Windows 7 just will not let me do it without crashing my entire computer.

The rest of my specs—
CPU: AMD Phenom II Black Edition X4
RAM: G. Skill Ripjaws 2x 2GB Gaming Series
Motherboard: Asus M4A89TD Pro Xtreme Design
PSU: Corsair HX650w
Case: Cooler Master CM690 II Advanced mid-tower, with 1 intake and 2 exhaust fans

Additional notes: There were certain motherboard drivers I neglected to install, thinking I might not need them for the system. I installed our LAN and RAID controller drivers, but did not bother with our USB 3.0 and other things. Should I do this? Is it possible that there are corrupt drivers or missing ones? Do I have the wrong RAID driver installed?

One final note, the icon on my desktop for Windows Media Player disappears off of my desktop every single time I restart the computer. Not only that, but a folder I’ve deleted before has a tendency of returning despite my deleting it.

[FONT=&quot]Any help is greatly appreciated and I hope to discover the root of the problem.[/FONT]

 

[zigzag3143]

Very recently I have built two brand new computers, one for myself, and one for my boyfriend, and all of the hardware seems to function, at least from the outside. Our computers are completely identical in build and in specs. They were built less than a month ago, and the only differences between the two are that he has his HDDs set up in RAID 0, and my own in RAID 1 mirror.

Curiously, both systems share the EXACT same flaws after installing Windows 7 64-bit Home Premium on the drives. No more, no less. The flaws include: Playing games “installed” on the HDDs will randomly crash to BSODs with no warning. It doesn’t happen at certain points in the game, it is completely random, and happens with all games “installed” on the HDDs. HOWEVER—When running a game that plays from the DVD-ROM or CD, it runs 100% perfectly with no crashes, no errors, and zero problems. I haven’t had a single BSOD crash, or any type of crash, from a game running from a CD/DVD. ONLY games installed on the HDDs will crash randomly. In fact, the games running from the CDs/DVDs run so smoothly, it’s amazing to look at, and the GPU seems to handle those just fine.

The BSODs don’t happen at any other time. I think only once it may have happened with Firefox open on my boyfriend’s computer, but hasn’t done that since I ran a disk check. It only happens during games, now. I have yet to set up minidump, but I plan to do that after I post this. I’m posting on various forums to see if anyone has any clue why this would even happen, not just on one system, but BOTH SYSTEMS.

HDDs: Western Digital Caviar Blue 500GB SATA 6.0—is correctly hooked up to SATA 6.0 slots.

The other flaw BOTH of our computers have is that we cannot update our graphics drivers, whether we download them from the appropriate website or do it through the Windows Update. Either way, when trying to install the updated driver, Windows 7 crashes to a BSOD (on BOTH systems, not just one), and does not install properly, and acts as if it did not install at all. The only driver that works is the one from the disc provided with our GPUs. It will install that driver perfectly fine with no errors.

GPU: Sapphire ATI Radeon HD5770 PCI-E 2.1 (in a 2.0 slot, don’t know if that would cause problems)

All hardware within both machines is brand new, and Windows 7 is not OEM, it is a retail copy that I purchased. It’s 64-bit Home Premium full, for those who need to know.

Adjustments I have tried to make: I ran a disk check on both machines and the problem persists. Service Pack 1 and all updates are up to date and installed, minus the updated graphics driver.
I have not done a memory check, but I figured the coincidence would be a little too large that both of our computers had faulty RAM at the exact same time, and both machines were brand new. I’m sure it could happen, but in this case, it seems unlikely.
Again, I tried updating graphics drivers, and Windows 7 just will not let me do it without crashing my entire computer.

The rest of my specs—
CPU: AMD Phenom II Black Edition X4
RAM: G. Skill Ripjaws 2x 2GB Gaming Series
Motherboard: Asus M4A89TD Pro Xtreme Design
PSU: Corsair HX650w
Case: Cooler Master CM690 II Advanced mid-tower, with 1 intake and 2 exhaust fans

Additional notes: There were certain motherboard drivers I neglected to install, thinking I might not need them for the system. I installed our LAN and RAID controller drivers, but did not bother with our USB 3.0 and other things. Should I do this? Is it possible that there are corrupt drivers or missing ones? Do I have the wrong RAID driver installed?

One final note, the icon on my desktop for Windows Media Player disappears off of my desktop every single time I restart the computer. Not only that, but a folder I’ve deleted before has a tendency of returning despite my deleting it.

[FONT=&quot]Any help is greatly appreciated and I hope to discover the root of the problem.[/FONT]

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[MelancholyRose]

I've enabled my mini-dump and will post the next time my computer encounters a BSOD.

 

[MelancholyRose]

Here is my Minidump folder, hopefully it attached properly.

 

[MelancholyRose]

Dump File : 042011-17004-01.dmp
Crash Time : 4/20/2011 4:51:32 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02a97b36
Parameter 3 : fffff880`081b6f70
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\042011-17004-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 287,820
==================================================

==================================================
Dump File : 041711-22604-01.dmp
Crash Time : 4/17/2011 12:59:48 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02a8c9cd
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+5683e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041711-22604-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,896
==================================================

==================================================
Dump File : 041111-33899-01.dmp
Crash Time : 4/11/2011 5:34:47 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0655e010
Parameter 2 : fffff880`0632340c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041111-33899-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 822,104
==================================================

==================================================
Dump File : 041011-20108-01.dmp
Crash Time : 4/10/2011 8:52:27 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000094
Parameter 2 : fffff960`007d5577
Parameter 3 : fffff880`08c5b778
Parameter 4 : fffff880`08c5afd0
Caused By Driver : CLASSPNP.SYS
Caused By Address : CLASSPNP.SYS+16ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041011-20108-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,896
==================================================

==================================================
Dump File : 041011-20217-01.dmp
Crash Time : 4/10/2011 8:38:08 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000094
Parameter 2 : fffff960`00655577
Parameter 3 : fffff880`07056778
Parameter 4 : fffff880`07055fd0
Caused By Driver : cdd.dll
Caused By Address : cdd.dll+5577
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\041011-20217-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,896
==================================================

Here is my minidump info.

 

[mgorman87]

Please upload a full report
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Run a system file check - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Hard drive scan using SeaTools - Both long and short tests

atikmdag.sys Wed Aug 25 21:47:22 2010 (4C75C7AA)

Update your video card drivers - here

Rt64win7.sys Sun May 30 23:46:43 2010 (4C033123)

Update your Realtek drivers - here

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Apr 20 16:49:21.801 2011 (UTC - 4:00)
System Uptime: 0 days 1:21:34.331
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : win32k.sys ( win32k!EngFntCacheLookUp+d469 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Installer.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngFntCacheLookUp+d469
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Apr 17 00:58:31.795 2011 (UTC - 4:00)
System Uptime: 0 days 3:43:33.106
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+dfc68 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_atikmdag+dfc68
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Apr 11 17:30:59.872 2011 (UTC - 4:00)
System Uptime: 0 days 0:16:29.573
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Apr 10 20:51:10.820 2011 (UTC - 4:00)
System Uptime: 0 days 0:13:24.505
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by : cdd.dll ( cdd+5577 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x7E_cdd+5577
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Apr 10 20:36:48.763 2011 (UTC - 4:00)
System Uptime: 0 days 0:55:05.075
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by : cdd.dll ( cdd+5577 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x7E_cdd+5577
BiosReleaseDate = 11/17/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/font]

fffff880`04e96000 fffff880`04ed4000   1394ohci 1394ohci.sys Sat Nov 20 05:44:56 2010 (4CE7A6A8)
fffff880`00f09000 fffff880`00f60000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
fffff880`04a5c000 fffff880`04ae5000   afd      afd.sys      Sat Nov 20 04:23:27 2010 (4CE7938F)
fffff880`04fc6000 fffff880`04fdc000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`0199d000 fffff880`019ed000   ahcix64s ahcix64s.sys Thu Dec 03 20:53:02 2009 (4B186B7E)
fffff880`0485b000 fffff880`04870000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00ff4000 fffff880`00fff000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`04fa5000 fffff880`04fad000   ASACPI   ASACPI.sys   Wed Jul 15 23:31:29 2009 (4A5E9F11)
fffff880`00e1a000 fffff880`00e23000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e23000 fffff880`00e4d000   ataport  ataport.SYS  Sat Nov 20 04:19:15 2010 (4CE79293)
fffff880`04cd7000 fffff880`04cf7000   AtihdW76 AtihdW76.sys Thu Jul 15 08:46:49 2010 (4C3F0339)
fffff880`05602000 fffff880`05dbd000   atikmdag atikmdag.sys Wed Aug 25 21:47:22 2010 (4C75C7AA)
fffff880`04870000 fffff880`048ba000   atikmpag atikmpag.sys Wed Aug 25 21:20:56 2010 (4C75C178)
fffff960`008e0000 fffff960`00941000   ATMFD    ATMFD.DLL    Sat Feb 19 04:00:32 2011 (4D5F86B0)
fffff880`0148e000 fffff880`01495000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`00dca000 fffff880`00ddb000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`039ca000 fffff880`039e8000   bowser   bowser.sys   Tue Feb 22 23:55:04 2011 (4D649328)
fffff960`00770000 fffff960`00797000   cdd      cdd.dll      Sat Nov 20 07:55:34 2010 (4CE7C546)
fffff880`01050000 fffff880`0107a000   cdrom    cdrom.sys    Sat Nov 20 04:19:20 2010 (4CE79298)
fffff880`00cfd000 fffff880`00dbd000   CI       CI.dll       Sat Nov 20 08:12:36 2010 (4CE7C944)
fffff880`0196d000 fffff880`0199d000   CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
fffff880`00c9f000 fffff880`00cfd000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01150000 fffff880`011c2000   cng      cng.sys      Sat Nov 20 05:08:45 2010 (4CE79E2D)
fffff880`04fb6000 fffff880`04fc6000   CompositeBus CompositeBus.sys Sat Nov 20 05:33:17 2010 (4CE7A3ED)
fffff880`04db8000 fffff880`04dc6000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`04bda000 fffff880`04bf8000   dfsc     dfsc.sys     Sat Nov 20 04:26:31 2010 (4CE79447)
fffff880`04bcb000 fffff880`04bda000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01957000 fffff880`0196d000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04d34000 fffff880`04d56000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`01000000 fffff880`01050000   dump_ahcix64s dump_ahcix64s.sys Thu Dec 03 20:53:02 2009 (4B186B7E)
fffff880`04dd0000 fffff880`04de3000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`04dc6000 fffff880`04dd0000   dump_storport dump_storport.sys Sat Nov 20 05:33:56 2010 (4CE7A414)
fffff880`04de3000 fffff880`04def000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`048ba000 fffff880`049ae000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 04:50:50 2010 (4CE799FA)
fffff880`049ae000 fffff880`049f4000   dxgmms1  dxgmms1.sys  Sat Nov 20 04:49:53 2010 (4CE799C1)
fffff880`010de000 fffff880`010f2000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01092000 fffff880`010de000   fltmgr   fltmgr.sys   Sat Nov 20 04:19:24 2010 (4CE7929C)
fffff880`013e3000 fffff880`013ed000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0191d000 fffff880`01957000   fvevol   fvevol.sys   Sat Nov 20 04:24:06 2010 (4CE793B6)
fffff880`0182a000 fffff880`01874000   fwpkclnt fwpkclnt.sys Sat Nov 20 04:21:37 2010 (4CE79321)
fffff800`02fff000 fffff800`03048000   hal      hal.dll      Sat Nov 20 08:00:25 2010 (4CE7C669)
fffff880`05dbd000 fffff880`05de1000   HDAudBus HDAudBus.sys Sat Nov 20 05:43:42 2010 (4CE7A65E)
fffff880`04d5c000 fffff880`04db8000   HdAudio  HdAudio.sys  Sat Nov 20 05:44:23 2010 (4CE7A687)
fffff880`01600000 fffff880`01619000   HIDCLASS HIDCLASS.SYS Sat Nov 20 05:43:49 2010 (4CE7A665)
fffff880`04c00000 fffff880`04c08080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`04df1000 fffff880`04dff000   hidusb   hidusb.sys   Sat Nov 20 05:43:49 2010 (4CE7A665)
fffff880`03901000 fffff880`039ca000   HTTP     HTTP.sys     Sat Nov 20 04:24:30 2010 (4CE793CE)
fffff880`01914000 fffff880`0191d000   hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
fffff880`05de1000 fffff880`05df0000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`0481d000 fffff880`0482b000   kbdhid   kbdhid.sys   Sat Nov 20 05:33:25 2010 (4CE7A3F5)
fffff800`00bc9000 fffff800`00bd3000   kdcom    kdcom.dll    Sat Feb 05 11:52:49 2011 (4D4D8061)
fffff880`04c13000 fffff880`04c56000   ks       ks.sys       Sat Nov 20 05:33:23 2010 (4CE7A3F3)
fffff880`013b7000 fffff880`013d2000   ksecdd   ksecdd.sys   Sat Nov 20 04:21:15 2010 (4CE7930B)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Sat Nov 20 05:10:34 2010 (4CE79E9A)
fffff880`04d56000 fffff880`04d5b200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`038d4000 fffff880`038e9000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03890000 fffff880`038b3000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c7e000 fffff880`00c8b000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`00ddb000 fffff880`00de9000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`05df0000 fffff880`05dff000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`019ed000 fffff880`019fa000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00e00000 fffff880`00e1a000   mountmgr mountmgr.sys Sat Nov 20 04:19:21 2010 (4CE79299)
fffff880`039e8000 fffff880`03a00000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03800000 fffff880`0382d000   mrxsmb   mrxsmb.sys   Tue Feb 22 23:56:22 2011 (4D649376)
fffff880`0382d000 fffff880`0387a000   mrxsmb10 mrxsmb10.sys Tue Feb 22 23:55:12 2011 (4D649330)
fffff880`05466000 fffff880`0548a000   mrxsmb20 mrxsmb20.sys Tue Feb 22 23:55:12 2011 (4D649330)
fffff880`011f0000 fffff880`011fb000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f69000 fffff880`00f73000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010f2000 fffff880`01150000   msrpc    msrpc.sys    Sat Nov 20 04:21:56 2010 (4CE79334)
fffff880`04bc0000 fffff880`04bcb000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01902000 fffff880`01914000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014a7000 fffff880`0159a000   ndis     ndis.sys     Sat Nov 20 04:23:30 2010 (4CE79392)
fffff880`04e00000 fffff880`04e0c000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`04e0c000 fffff880`04e3b000   ndiswan  ndiswan.sys  Sat Nov 20 05:52:32 2010 (4CE7A870)
fffff880`04cc2000 fffff880`04cd7000   NDProxy  NDProxy.SYS  Sat Nov 20 05:52:20 2010 (4CE7A864)
fffff880`04b59000 fffff880`04b68000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`04ae5000 fffff880`04b2a000   netbt    netbt.sys    Sat Nov 20 04:23:18 2010 (4CE79386)
fffff880`0159a000 fffff880`015fa000   NETIO    NETIO.SYS    Sat Nov 20 04:23:13 2010 (4CE79381)
fffff880`0107a000 fffff880`0108b000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`04bb4000 fffff880`04bc0000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a15000 fffff800`02fff000   nt       ntkrnlmp.exe Sat Nov 20 04:30:02 2010 (4CE7951A)
fffff880`01214000 fffff880`013b7000   Ntfs     Ntfs.sys     Sat Nov 20 04:20:57 2010 (4CE792F9)
fffff880`0161d000 fffff880`01626000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`04b33000 fffff880`04b59000   pacer    pacer.sys    Sat Nov 20 05:52:18 2010 (4CE7A862)
fffff880`00fb3000 fffff880`00fc8000   partmgr  partmgr.sys  Sat Nov 20 04:20:00 2010 (4CE792C0)
fffff880`00f73000 fffff880`00fa6000   pci      pci.sys      Sat Nov 20 04:19:11 2010 (4CE7928F)
fffff880`00fdd000 fffff880`00fe4000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fe4000 fffff880`00ff4000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013d2000 fffff880`013e3000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`0548a000 fffff880`05530000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`04cf7000 fffff880`04d34000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c8b000 fffff880`00c9f000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`04fdc000 fffff880`05000000   rasl2tp  rasl2tp.sys  Sat Nov 20 05:52:34 2010 (4CE7A872)
fffff880`04e3b000 fffff880`04e56000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04e56000 fffff880`04e77000   raspptp  raspptp.sys  Sat Nov 20 05:52:31 2010 (4CE7A86F)
fffff880`04e77000 fffff880`04e91000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`04a00000 fffff880`04a51000   rdbss    rdbss.sys    Sat Nov 20 04:27:51 2010 (4CE79497)
fffff880`01200000 fffff880`01209000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01209000 fffff880`01212000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`011e7000 fffff880`011f0000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`018c8000 fffff880`01902000   rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
fffff880`038e9000 fffff880`03901000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04ed4000 fffff880`04f27000   Rt64win7 Rt64win7.sys Sun May 30 23:46:43 2010 (4C033123)
fffff880`05530000 fffff880`0553b000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`04f99000 fffff880`04fa5000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`04b68000 fffff880`04b85000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`018c0000 fffff880`018c8000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0718b000 fffff880`071fc000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`070f3000 fffff880`0718b000   srv      srv.sys      Tue Feb 22 23:56:21 2011 (4D649375)
fffff880`0557e000 fffff880`055e8000   srv2     srv2.sys     Tue Feb 22 23:56:00 2011 (4D649360)
fffff880`0553b000 fffff880`0556c000   srvnet   srvnet.sys   Tue Feb 22 23:55:44 2011 (4D649350)
fffff880`0142b000 fffff880`0148e000   storport storport.sys Sat Nov 20 05:35:02 2010 (4CE7A456)
fffff880`04e91000 fffff880`04e92480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01626000 fffff880`0182a000   tcpip    tcpip.sys    Sat Nov 20 04:25:52 2010 (4CE79420)
fffff880`0556c000 fffff880`0557e000   tcpipreg tcpipreg.sys Sat Nov 20 05:51:48 2010 (4CE7A844)
fffff880`00dbd000 fffff880`00dca000   TDI      TDI.SYS      Sat Nov 20 04:22:06 2010 (4CE7933E)
fffff880`00c5c000 fffff880`00c7e000   tdx      tdx.sys      Sat Nov 20 04:21:54 2010 (4CE79332)
fffff880`04ba0000 fffff880`04bb4000   termdd   termdd.sys   Sat Nov 20 06:03:40 2010 (4CE7AB0C)
fffff960`005e0000 fffff960`005ea000   TSDDD    TSDDD.dll    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04835000 fffff880`0485b000   tunnel   tunnel.sys   Sat Nov 20 05:51:50 2010 (4CE7A846)
fffff880`07000000 fffff880`07055000   udfs     udfs.sys     Sat Nov 20 04:26:11 2010 (4CE79433)
fffff880`04c56000 fffff880`04c68000   umbus    umbus.sys    Sat Nov 20 05:44:37 2010 (4CE7A695)
fffff880`04800000 fffff880`0481d000   usbccgp  usbccgp.sys  Sat Nov 20 05:44:03 2010 (4CE7A673)
fffff880`04def000 fffff880`04df0f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04f88000 fffff880`04f99000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04c68000 fffff880`04cc2000   usbhub   usbhub.sys   Sat Nov 20 05:44:30 2010 (4CE7A68E)
fffff880`04f27000 fffff880`04f32000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04f32000 fffff880`04f88000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`00fa6000 fffff880`00fb3000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01495000 fffff880`014a3000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`011c2000 fffff880`011e7000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00fc8000 fffff880`00fdd000   volmgr   volmgr.sys   Sat Nov 20 04:19:28 2010 (4CE792A0)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Sat Nov 20 04:20:43 2010 (4CE792EB)
fffff880`01874000 fffff880`018c0000   volsnap  volsnap.sys  Sat Nov 20 04:20:08 2010 (4CE792C8)
fffff880`04b85000 fffff880`04ba0000   wanarp   wanarp.sys   Sat Nov 20 05:52:36 2010 (4CE7A874)
fffff880`013ed000 fffff880`013fd000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e56000 fffff880`00efa000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00efa000 fffff880`00f09000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`04b2a000 fffff880`04b33000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`00332000   win32k   win32k.sys   Wed Mar 02 22:51:40 2011 (4D6F104C)
fffff880`04fad000 fffff880`04fb6000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f60000 fffff880`00f69000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`038b3000 fffff880`038d4000   WudfPf   WudfPf.sys   Sat Nov 20 05:42:44 2010 (4CE7A624)

Unloaded modules:
fffff880`019ed000 fffff880`019fb000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01600000 fffff880`0160a000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`01000000 fffff880`01050000   dump_ahcix64
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00050000
fffff880`0160a000 fffff880`0161d000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

 

[MelancholyRose]

I can't update them. It gives me a blue screen also. If I try to update my graphics driver to the latest one, it just crashes. That's part of my problem, I stated it in my first message. The computer refuses to let me update things.

 

[mgorman87]

I can't update them. It gives me a blue screen also. If I try to update my graphics driver to the latest one, it just crashes. That's part of my problem, I stated it in my first message. The computer refuses to let me update things.

Do you have any type of anti-virus software installed and running when you try updating?

 

[MelancholyRose]

Do you have any type of anti-virus software installed and running when you try updating?

Nope. Not a single one.

 

[mgorman87]

From the AMD forums:

Try un-install all existing CCC Suite from your system, then un-install your driver, do not restart your computer and install the new CCC Suite, I think it will help.

 

[MelancholyRose]

I'm pretty sure I've uninstalled it all before when trying to update the driver, but I may have restarted my computer before installing the new one. I'll try it again, this time not restarting my computer before installing the new suite.

I know how to uninstall the CCC, but I need to uninstall the driver too? I thought it uninstalled both when uninstalling the whole CCC suite. Is there a driver separate from it that I'm supposed to be uninstalling, too?

The problem was that after installing it, it would just crash and force a restart anyway, so I don't even know how that would work.

 

[mgorman87]

I'm pretty sure I've uninstalled it all before when trying to update the driver, but I may have restarted my computer before installing the new one. I'll try it again, this time not restarting my computer before installing the new suite.

I know how to uninstall the CCC, but I need to uninstall the driver too? I thought it uninstalled both when uninstalling the whole CCC suite. Is there a driver separate from it that I'm supposed to be uninstalling, too?

The problem was that after installing it, it would just crash and force a restart anyway, so I don't even know how that would work.

Try this. Download and install driver sweeper. Guru3D - Driver Sweeper

Uninstall CCC. Uninstall the device from device manager. Reboot the computer into safe mode. Run driver sweeper in safe mode and remove any left over ati drivers. After cleaning reboot the computer and try re-installing just the drivers. do not install the CCC

 

[MelancholyRose]

Thanks for all of the help you've provided me. I'll try that next, and tell you whether or not it all works.

 

[MelancholyRose]

Installed new graphics driver-- this is all that happened.

Screen remains enlarged at 800x600. Can't get it to adjust back to 1920 by 1080. I did everything you asked, too. It was the right driver software, I even triple checked to make sure I downloaded the right one.

So what am I doing wrong, here? Did I install something I wasn't supposed to? Why can't I get this to work, no matter what I do?!

 

[mgorman87]

Installed new graphics driver-- this is all that happened.

Screen remains enlarged at 800x600. Can't get it to adjust back to 1920 by 1080. I did everything you asked, too. It was the right driver software, I even triple checked to make sure I downloaded the right one.

So what am I doing wrong, here? Did I install something I wasn't supposed to? Why can't I get this to work, no matter what I do?!

Check your device manager. Does it show that your card is installed?

 

[MelancholyRose]

Yes, it says my card is there, however it has an error code that reads this:

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

I'm pretty sure I got it from the AMD website and it was legit.... I don't know why the computer thinks it isn't. I'm not sure how it got damaged, either. Should I have installed it in safe mode with admin privileges? I know it's a legit driver, unless AMD are out to infect everyone and I don't know it.

And uh, apparently, I don't have USB drivers... that's news to me, too.

 

[mgorman87]

Yes, it says my card is there, however it has an error code that reads this:

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

I'm pretty sure I got it from the AMD website and it was legit.... I don't know why the computer thinks it isn't. I'm not sure how it got damaged, either. Should I have installed it in safe mode with admin privileges? I know it's a legit driver, unless AMD are out to infect everyone and I don't know it.

And uh, apparently, I don't have USB drivers... that's news to me, too.

Strange indeed. Try uninstalling the device and rebooting windows and then boot back up and reinstall them. If that doesn't work, you can try a http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[MelancholyRose]

I've learned that it seems it's Microsoft's doing--
Microsoft has apparently ceased proper functionality on programs, I believe drivers too, that don't have a certified signature, I guess, even if the installer knows it's legit. I have to actually adjust that myself, somehow.

And I don't think I'll be able to. I have no idea why this driver wasn't "signed" and where I'm supposed to get one that is, or even how to tell Windows to stop doing this.

 

[MelancholyRose]

I did find this information while searching. When it mentioned the name of my drivers, I finally knew why I couldn't update my drivers anymore:

As you might know, or will learn now

, starting with Windows Vista, MS decided to add an extra protection to x64 systems: Device [COLOR=#05408F ! important][FONT=inherit ! important][COLOR=#05408F ! important][FONT=inherit ! important]Driver[/FONT][/FONT][/COLOR][/COLOR] Signature Enforcement.
In other words you can install & use only MS certified drivers in your system. If you would install an unsigned or improperly signed driver then Windows would let you know that the driver is not signed and it would not load on the next boot (usually giving an error) or even not install at all.

Sure, this sounds like a worthy security upgrade, but small-time publishers might have financial issues getting a MS digitally signed driver for their app, which is pretty costly.
These kind of unsigned drivers can range from non-critical software drivers (like ATi Tools), to necessary firewall drivers (like Peer Guardian), to very useful Beta Audio and Video drivers that fix issues quickly (like SoundMAX, ATi and [COLOR=#05408F ! important][FONT=inherit ! important][COLOR=#05408F ! important][FONT=inherit ! important]nVidia [/FONT][/FONT][FONT=inherit ! important][COLOR=#05408F ! important][FONT=inherit ! important]drivers[/FONT][/COLOR][/FONT][/COLOR][/COLOR]) or even an expired digital certificate.

An easy way to load the unsigned driver is by pressing F8 during the boot sequence (just after POST, but before the Windows loading logo), which opens up the Advanced Boot Options list, and choosing the Disable Driver Signature Enforcement.
But it doesn't sound very fun to do this every time you boot the system, right?

This is a serious pain. I thought having 64 bit Windows would be a lot easier and more fun than this. Instead it's done nothing but give me headaches. There is a huge list of steps I need to follow, so I'm going to attempt to fix this that way. I can't believe I have to wade through a bunch of murky waters just to find one tiny speck of clean water to work in.

I think before I do all this I'll try installing a previous driver version first. If I can't get that to work, either, I'm going to have to do all of this.

 

[MelancholyRose]

Success. A version of the driver previous to the most recent installed with no problems. It seems that it was just the most recent one that was unsigned.