Solved Vaio VGNCS35GN crashes everytime it hibernates.

[SKG]

The laptop came with preinstalled Vista. But i later switched to Win 7 Prof 32 bit. It's a licensed version my institute subscribes to. Everytime i put my computer on sleep/hibernate, the next time i try to resume it cays that Windows shut down unexpectedly. The error report shows a Blue Screen error. The guys at Sony refuse to provide any support as the laptop originally came with Vista.
Please advise.

 

[yowanvista]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[SKG]

I have uploaded the dump files & perf monitor. Please check and advise.
Thanks.

 

[yowanvista]

You have outdated drivers
Those need to be updated:
Synaptic Touchpad: Drivers | Synaptics

SD card, modem driver Support for VGN-CS35GN : CS Series : VAIO™ Notebook : Sony Asia Pacific (use Vista drivers as Sony does not provide any Windows 7 Certified drivers)

Remove Sony Power Utility/Vaio Power Management if they are installed

Run Driver Verifier, wait for the laptop to crash and upload the new .zip file
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0, {9, c0000001, 1, 0}

Probably caused by : ntkrpamp.exe ( nt!PopEndMirroring+11f )


INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000009, A fatal error occured while preparing the hibernate file.
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0xA0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82d6eac6 to 82b22f2c

STACK_TEXT:  
8caa5c34 82d6eac6 000000a0 00000009 c0000001 nt!KeBugCheckEx+0x1e
8caa5ca4 82d6c355 00000001 00000003 8cb1bba0 nt!PopEndMirroring+0x11f
8caa5d1c 82d65df9 8caa5d3c 00000000 8583dd48 nt!MmDuplicateMemory+0x8ac
8caa5d50 82c4cf64 8cb1bba0 efbb381a 00000000 nt!PopTransitionToSleep+0xce
8caa5d90 82af5219 82d65d2b 8cb1bba0 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PopEndMirroring+11f
82d6eac6 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PopEndMirroring+11f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753

FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f

BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f

Followup: MachineOwner
---------

 

[SKG]

As advised, I have:
1. Updated my Synaptic touchpad driver. (Uninstalled the previous driver and installed the new driver from the Synaptic website link given).

2. Updated the SD Card and Modem driver from the Sony website. (Used the Windows Vista Business 32-bit drivers. I am not sure but I believe that was my original OS.)

3. I removed the Vaio Power Mangement Program.

4. I ran the Driver Verifier. After using the settings as advised, I restarted the computer upon being prompted. When my computer was rebooting, a blue screen appeared. After that Windows Startup Recovery ran, which made some automatic repairs. After restarting again the computer resumed normally.

What do I do now?

 

[yowanvista]

As advised, I have:
1. Updated my Synaptic touchpad driver. (Uninstalled the previous driver and installed the new driver from the Synaptic website link given).

2. Updated the SD Card and Modem driver from the Sony website. (Used the Windows Vista Business 32-bit drivers. I am not sure but I believe that was my original OS.)

3. I removed the Vaio Power Mangement Program.

4. I ran the Driver Verifier. After using the settings as advised, I restarted the computer upon being prompted. When my computer was rebooting, a blue screen appeared. After that Windows Startup Recovery ran, which made some automatic repairs. After restarting again the computer resumed normally.

What do I do now?

Turn verifier off and upload the new .zip file

 

[SKG]

1. Turned Verifier Off. (A prompt said that "No settings were changed.")

2. Attaching the new file with this post.

 

[mgorman87]

Try the fix found here
Error when entering Hibernation on a Windows 7-based computer: “STOP 0x000000A0 INTERNAL_POWER_ERROR (0x0000000B, 0x????????, 0x????????, 0x??????&#

 

[SKG]

I ran command prompt as admin and ran the code:
powercfg /hibernate /size 100

A message was displayed saying
"The hiberfile size has been set to 3081740288 bytes"

The problem however persists.

 

[mgorman87]

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
[COLOR=Red]Arg1: 00000009, A fatal error occured while preparing the hibernate file.[/COLOR]
Arg2: c0000001, Status code
Arg3: 00000001, Mirroring phase
Arg4: 00000000

To me that looks like you have either a bad hard drive or possibly corrupted files.

Run a system file check first
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

And then run a hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

yk60x86.sys  Tue Dec 09 11:38:48 2008 (493E9F18)

Update your network drivers - http://extranet.marvell.com/drivers/driverDisplay.do?driverId=175

 

[SKG]

Ran SFC/
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Running the Seagate Tests now.

Attaching the dump files & perfmon reports, just in case.

 

[SKG]

Updated the Marvell driver from the website link given.

Ran the Seagate Tests:

SMART Check - Pass
Short DST - Pass
Short Generic - Pass
Long Generic - Pass

What should I do now?

 

[SKG]

Looks like it has worked. What I don't know, but thanks a lot.

Btw, is there something that I should do to check whether everything's fine or not? Or whether there's any chance of the problem reoccurring?

Thanks a lot anyway.
SKG.

:

 

[mgorman87]

Looks like it has worked. What I don't know, but thanks a lot.

Btw, is there something that I should do to check whether everything's fine or not? Or whether there's any chance of the problem reoccurring?

Thanks a lot anyway.
SKG.

:

Could have been the Marvell driver. And the only way to check if everything is fine is to see if the crash still happens

 

[SKG]

I have put it on sleep/hibernate 2-3 times since it worked the first time, and it hasn't crashed as of now.

So thanks a lot again, to
mgorman87


and


yowanvista




Will get back to you guys if there's any problem.
Bye for now.

 

[SKG]

Crashed Again!

Same problem's back again... was alright today morning, but since evening same problems... not sure why, as i have not made any changes to the computer's settings, etc...

Attaching the dump files & report.

Please advise.

 

[mgorman87]

All crashes were the same as before. I'm out of ideas as to what to try.

You can try a disk check and see if there are bad sectors
http://www.sevenforums.com/tutorials/433-disk-check.html

You can try disabling Hybrid Sleep. Not sure what that is or where you would find the setting (possibly BIOS), but a quick google search recommended trying that

BSOD BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 20 10:09:41.649 2011 (UTC - 4:00)
System Uptime: 0 days 0:53:11.569
BUGCHECK_STR:  0xA0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f
BiosReleaseDate = 09/01/2009
SystemManufacturer = Sony Corporation
SystemProductName = VGN-CS35GN_B
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 20 08:38:20.504 2011 (UTC - 4:00)
System Uptime: 0 days 5:25:02.750
BUGCHECK_STR:  0xA0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f
BiosReleaseDate = 09/01/2009
SystemManufacturer = Sony Corporation
SystemProductName = VGN-CS35GN_B
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 20 02:40:15.649 2011 (UTC - 4:00)
System Uptime: 0 days 10:41:29.569
BUGCHECK_STR:  0xA0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f
BiosReleaseDate = 09/01/2009
SystemManufacturer = Sony Corporation
SystemProductName = VGN-CS35GN_B
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu May 19 15:19:48.927 2011 (UTC - 4:00)
System Uptime: 0 days 1:32:24.189
BUGCHECK_STR:  0xA0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+11f
BiosReleaseDate = 09/01/2009
SystemManufacturer = Sony Corporation
SystemProductName = VGN-CS35GN_B
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[SKG]

Tried disk check on both the partitions. Did not show any bad sectors or any other problems.

& if you are not sure about Hybrid Sleep, I don't think I want to try it!

Thanks for trying anyway. If you (or anybody else at this forum) chance upon something do reply back and i'll try that fix.

 

[SKG]

Since something definitely had worked, I tried the fixes that you had suggested earlier, again: updated the Modem, SD, Synaptic TouchPad and Marvell drivers. I also set the hiberfile size as given in the command.
I had also uninstalled Vaio power management as advised by yowanvista... but it's still showing in my list of programs in the Control Panel, yet when i'm trying to uninstall now, it's showing some error.

The hibernation problem of course remains.

I am attaching the newest dump files & performance report.
Please check and advise.

And one more thing, between the time when the hibernate was working for a short while, till when it stopped working again, the only thing that i can think of which may have affected the computer's settings is i allowed the computer's battery to discharge entirely. And it was supposed to go into hibernation after the charge level was ~7%. But i guess, it didn't.

 

[cluberti]

From your problem description and the fact it looks like you have installed SP1, you are probably hitting this issue:
Sleep and hibernation do not work or a crash memory dump file is not created after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2