please help i dont know where to turn

[mob4life]

ok so i have strange issue that has carried over to windows 7 from Vista on my DV6500 laptop. basicly what happens is i will be using the laptop or playing a game and the mouse will just all the sudden not allow me to click or select anything. i dont know how it happens and there is nothing different that i do from time to time.

the only way to fix it is just to control alt delete and bring up the task manager. once it goes back to the windows screen it works again.

sometimes only for like 30 seconds and it will start doing it again.

i have upgrade my bios as well as changed the OS 3x and it still has the same issue.

Can anyone please help mE???????

 

[zigzag3143]

mouse issue

ok so i have strange issue that has carried over to windows 7 from Vista on my DV6500 laptop. basicly what happens is i will be using the laptop or playing a game and the mouse will just all the sudden not allow me to click or select anything. i dont know how it happens and there is nothing different that i do from time to time.

the only way to fix it is just to control alt delete and bring up the task manager. once it goes back to the windows screen it works again.

sometimes only for like 30 seconds and it will start doing it again.

i have upgrade my bios as well as changed the OS 3x and it still has the same issue.

Can anyone please help mE???????

Hi and welcome to sevenforums.
Since your mouse issue has carried over from vista to win 7 it can only be a couple of things. But before I can realy be of much help I need to know everthing about your computer.
Who makes it, what model, how much ram, what kind of mouse, What OS, what mouse driver.

We can start from there

Ken

 

[mob4life]

HP dv6500t
3gb ram
intel core 2 duo t7700
windows 7 evolution copy
hid-compliant mouse 6.1.7100.0
PS/2 Compatible Mouse in port ( same thing happens if wireless mouse is in or not) 6.1.7100.0

 

[zigzag3143]

mouse issue

HP dv6500t
3gb ram
intel core 2 duo t7700
windows 7 evolution copy
hid-compliant mouse 6.1.7100.0
PS/2 Compatible Mouse in port ( same thing happens if wireless mouse is in or not) 6.1.7100.0

These seem normal. Next go into event viewer (type event into search) and see if there is any errors associated with these freezes. using the snipping tool (type snip into search) take pictures of the event errors and upload them so we can see them.

Ken

 

[mob4life]

here is a snip. let me know if i need more than this.

 

[mob4life]

its happened 2x while this convo is going on.... i just walked away for about 3 minutes came back and i was unable to click anything....

 

[zigzag3143]

driver prob

its happened 2x while this convo is going on.... i just walked away for about 3 minutes came back and i was unable to click anything....

If it happened while you were not clicking on something (away) i kinda think its not a mouse driver. could you check the event viewer logs again the things we are looking for look like this

Waiting on info

Ken

 

[mob4life]

ok im not sure if this is correct. i assumed the error would show a bunch of times considering when i tried to play a game online (warcraft 3) it happened every 30 seconds to a minute. very annoying.

hhere is a differenet snip

 

[mob4life]

sorry here....

 

[MUff1N]

sorry here....

What the troubleshooter is telling you in the screenshot is this may be directly related to a BIOS issue.
So is there a new Bios version available for your computer? :sarc:

Also, this is just a hunch but I just have a feeling about this...
Since this is a Laptop & games push your graphics processor (GPU) HARD this creates a TON of Heat!!!
So, do you have this on a cooling station?
IF not, I think this is directly related to your graphics processor getting too hot & the reason for the freezes...just a hunch of course.

One more thing...When was the last time you clean out all the dust & dirt out of it if ever...This will also cause overheating issues with a mobile graphics card & your CPU as well if the heatsinks are all clogged up with dust & dirt!

 

[zigzag3143]

driver error

sorry here....

Now that was useful. if you look at the info in the snip, it says the source of the error is acpi. acpi.sys is used by the video driver and is taking too long to load hence the freeze. the way to correct this is to get the most current driver for your video card and install it. I will be lurking this thread so let me know how it turns out

Hope this helps
Ken

 

[mob4life]

yes i juust updated to it yesterday.... same issue nothing changed

 

[mob4life]

says best driver is installed

 

[zigzag3143]

vid driver

says best driver is installed

the message also says it could also be caused by your bios. did you update that as well?

K

 

[mob4life]

umm ive never taken the laptop apart but that sounds like a good idea. yes there was a new bios released and i just updated to it yesterday. i went into the device management tab and located the graphics card and searched online for drivers. im going to HPs site now to see if anything different is there.

 

[MUff1N]

umm ive never taken the laptop apart but that sounds like a good idea. yes there was a new bios released and i just updated to it yesterday. i went into the device management tab and located the graphics card and searched online for drivers. im going to HPs site now to see if anything different is there.

I have a feeling my hunch is going to prove correct on this being a graphics card issue...but I could be wrong. Never say never...

That is NOT the way to update your Nvidia 8400M GO Graphics processor driver!!! Never rely on Windows to update your drivers!!!
EVER!

You have to Manually go & download it from Nvidia under Windows 7 Drivers!!!

Here's the info & link to that...

GeForce Driver Release 186 for NoteBooks WHQL Version: 186.03 Release Date: June 09, 2009 Operating System: Windows 7 (32-bit) Language: U.S English File Size: 112 MB
This is for the 8400M Notebook graphics processor
which is what supposed to be in that Laptop...
GeForce Release 186

 

[zigzag3143]

dont take it apart

umm ive never taken the laptop apart but that sounds like a good idea. yes there was a new bios released and i just updated to it yesterday. i went into the device management tab and located the graphics card and searched online for drivers. im going to HPs site now to see if anything different is there.

dont take it apart they are impossible for most ppl to get them back together.

All the drivers are software installed easily

Ken

 

[DocBrown]

In the Bios Setup, make sure ACPI is enabled !!!

 

[Dark Nova Gamer]

If changing the BIOS settings do not help, you could always reinstall the BIOS as the last time you installed it, it may have installed incorrectly.

 

[mob4life]

ok updating driver for graphics card now... im pretty sure i actually did this a few days ago but im going to do it again. as for acpi i will verify that also