Frequent APPCRASH/APPHANG(B1)

[AKM87]

Hello all,

I have recently purchased a PC that frequently has APPCRASH and APPHANG(B1) issues. Could anyone offer some instight as to what may be causing this?

I have run several diagnostic tools on the processor, RAM and Video card and all have reported no errors.

Here are a couple of examples:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Steam\steam.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: steam.exe
Application Version: 1.0.1065.11
Application Timestamp: 4d9b89de
Hang Signature: 0939
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 0939ce4ed4bb159e0b18047f66c24cfc
Additional Hang Signature 2: c0d8
Additional Hang Signature 3: c0d89aa2f9fb324f6d8ca9c70e17b165
Additional Hang Signature 4: 0939
Additional Hang Signature 5: 0939ce4ed4bb159e0b18047f66c24cfc
Additional Hang Signature 6: c0d8
Additional Hang Signature 7: c0d89aa2f9fb324f6d8ca9c70e17b165

Extra information about the problem
Bucket ID: 2027421950

Second Example

Description
Faulting Application Path: C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: DivX Plus Player.exe
Application Version: 10.2.1.20
Application Timestamp: 4cdc8b7a
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 2181912233

Thanks

 

[zigzag3143]

Hello all,

I have recently purchased a PC that frequently has APPCRASH and APPHANG(B1) issues. Could anyone offer some instight as to what may be causing this?

I have run several diagnostic tools on the processor, RAM and Video card and all have reported no errors.

Here are a couple of examples:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Steam\steam.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: steam.exe
Application Version: 1.0.1065.11
Application Timestamp: 4d9b89de
Hang Signature: 0939
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 0939ce4ed4bb159e0b18047f66c24cfc
Additional Hang Signature 2: c0d8
Additional Hang Signature 3: c0d89aa2f9fb324f6d8ca9c70e17b165
Additional Hang Signature 4: 0939
Additional Hang Signature 5: 0939ce4ed4bb159e0b18047f66c24cfc
Additional Hang Signature 6: c0d8
Additional Hang Signature 7: c0d89aa2f9fb324f6d8ca9c70e17b165

Extra information about the problem
Bucket ID: 2027421950

Second Example

Description
Faulting Application Path: C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: DivX Plus Player.exe
Application Version: 10.2.1.20
Application Timestamp: 4cdc8b7a
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 2181912233

Thanks

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[AKM87]

Hey, thanks for the reply. I have followed the instructions that you left. I hope this is enough information.

In the box:

Faulting application name: DivX Plus Player.exe, version: 10.2.1.20, time stamp: 0x4cdc8b7a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xb38
Faulting application start time: 0x01cc5475719074a8
Faulting application path: C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.exe
Faulting module path: unknown
Report Id: 1e0aeb7c-c076-11e0-953d-00268317f626

In window:

Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
Task Catagory: 100

Next

In the box:

The program iTunes.exe version 10.4.0.80 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14fc
Start Time: 01cc547515c2e5da
Termination Time: 5
Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Report Id:

In the window

Log Name: Application
Source: Application Hang
Event ID: 1002
Level: Error
Task Category: (101)

I hope that's enough information to provide some insight? This kind of error seems to be happening across a range of programs, mostly (although not limited to) audio and video.

Thanks again

 

[AKM87]

Bumpity bumpity

 

[zigzag3143]

Bumpity bumpity

Can you start by running this?


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[AKM87]

Already have run that, no errors. :/

The system has been running stable ever since my last bump though

I think I'll leave it for now. Thank you for your interest though, it's appreciated

 

[zigzag3143]

Already have run that, no errors. :/

The system has been running stable ever since my last bump though

I think I'll leave it for now. Thank you for your interest though, it's appreciated

My pleasure and yell if you need help.