Solved BSOD while logging in except in Safe Mode

[mshremrs5265]

I get the BSOD with "Driver IRQL Not Less or Equal" message and NDIS.SYS

Not sure how to proceed.

Dump file attached. It would be great to get some assistance. Thanks in advance.

 

[writhziden]

It appears to be your DirectX causing the issue. Try updating it. Also, it may be your graphics card.

Try following the steps for updating your graphics card as outlined in (using driver sweeper to remove all remnants):
http://www.sevenforums.com/crashes-debugging/171537-dxgmms1-sys-bsod-what-should-i-do.html.

Also, do a memtest as outlined in:
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Post your results.

 

[mshremrs5265]

Thanks for the suggestion. I am trying to update DirectX, but my computer can't connect to the internet to download it, so I'm trying to download the files to THIS computer first, then using my external drive to transfer them. Not sure where they're being downloaded to, but I'll find them somehow... I hope. I'll get back and post when I'm finished. Thanks again for your help.

 

[mshremrs5265]

Okay, I've updated DirectX, but I'm not quite sure what's up with my graphics card. I'm not 100% sure which item in the device manager IS my graphics card... I don't see one there. When I start up Driver Sweeper, it gives me the option of selecting NVIDIA, which I am to understand is a variety of graphics card, correct? Does this mean that I have an NVIDIA card on my computer that is messed up, or is it possible that I have a different kind? I THOUGHT my graphics card was an Intel G45/G43, but I'm suspecting now that it's something else. I apologize for my ignorance; my expertise lies in the areas of baseball and academic trivia. The Computer Gods just don't smile on me.

I tried logging in again (not in Safe Mode) and got the same BSOD. I have the new minidump folder attached.

 

[mshremrs5265]

Okay... I still don't know how to figure out if my graphics card is there. I tried analyzing the NVIDIA drivers with Driver Sweeper, and nothing comes up to select. Does this mean that I have no drivers loaded for those devices? I don't even see them on my Device Manager. I don't know which one normally comes with an Inspiron 560...

 

[mshremrs5265]

I'm stressing out now after seemingly trying everything. I wish I could just throw the computer out the window to fix it. I'm going to just start over here... I've attached my minidump folder and some other info will follow this paragraph. I've managed to avoid drinking for almost 26 years now, but tonight seems like an awfully good time to start...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880018915D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

 

[writhziden]

No need to go back to drinking. Keep that sobriety in check. I can direct you through the device manager to find your display driver.

 

[writhziden]

And sorry for not getting back to you sooner, I was having an early Thanksgiving with my family so I can do Thanksgiving with my girlfriend's family tomorrow. I was hoping another experienced user would help you out while I was away. Sadly, no one picked up where I left off.

 

[writhziden]

To find your graphics card:
1. Open the start menu.
2. Right click on My Computer.
3. Click Manage.
4. Click Device Manager from the list on the left.
5. Click the + next to Display adapters.
6. Right click on the item in that list and click properties.
7. Click the Details tab.
8. Click on the drop down menu under Property (just click in the box with the text that has an arrow to the right of it)
9. Click on Manufacturer.
10. This is the manufacturer of your display driver (graphics driver)
11. Use Driver Sweeper to remove the drivers matching that manufacturer.

If you need further help, post again. I'll be right with you.

 

[mshremrs5265]

I wasn't sure earlier if that was actually it. Thanks! Is it strange that there were two identical items listed under Display Adapters? Intel(R) G45/G43 Express Chipset appears twice, and those are the only items there. I used the Driver Sweeper. Should I try to reinstall those drivers now?

Also, I really appreciate this help. I don't really know where else I would turn. I hope you had a good meal with your family. I've tried to do the "two Thanksgivings in one day" thing with a significant other's family, and it just led to too much eating and too much hassle with Chicago traffic. It sounds like you've got the right way figured out.

 

[mshremrs5265]

Also, one Chipset has only the Memory Range listed under "Resources" while the other has two Memory Ranges, an I/O Range, AND an IRQ listed. Not that I know what these are, but I thought it might help.

 

[writhziden]

I wasn't sure earlier if that was actually it. Thanks! Is it strange that there were two identical items listed under Display Adapters? Intel(R) G45/G43 Express Chipset appears twice, and those are the only items there. I used the Driver Sweeper. Should I try to reinstall those drivers now?

Yes, download and install the latest drivers from the Intel site. If you need help finding them, I will look into it.

Also, I really appreciate this help. I don't really know where else I would turn. I hope you had a good meal with your family. I've tried to do the "two Thanksgivings in one day" thing with a significant other's family, and it just led to too much eating and too much hassle with Chicago traffic. It sounds like you've got the right way figured out.

I'm glad I could be here to help. Had an excellent meal, thank you.

 

[writhziden]

Also, one Chipset has only the Memory Range listed under "Resources" while the other has two Memory Ranges, an I/O Range, AND an IRQ listed. Not that I know what these are, but I thought it might help.

Okay, I think I understand what is going on. Let me further research before you download any drivers. I don't have experience with your particular graphics model, but it appears you need both the driver for the G45 and the one for the G43 installed. I want to verify this before proceeding further so we don't cause any harm to your system.

 

[writhziden]

I think the best thing to do is find the driver from the Dell site. What model do you have?

Edit: You could go to http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection and select "Automatically detect my Service Tag for me"

 

[mshremrs5265]

Alright... I installed the drivers, and upon the restart I experienced the same BSOD. I've attached the new Minidump folder. I'm not sure what I did wrong...

If you want to go to sleep or something, I don't want to be the reason you stay up late the night before Thanksgiving. Just say the word and I will wait until later. I am thankful you're helping at all.

 

[mshremrs5265]

Now I see your more recent messages. I have my Service Tag. I'll download THAT driver and give it a try!

 

[writhziden]

Okay, your latest problem seems to be related to your wireless card. You can find that in device manager under Networks. It should be an Atheros card from the looks of it. Go through the same steps you did with the driver sweeper before and then reinstall it after rebooting (I forgot to ask: did you reboot after uninstalling the graphics driver?)

 

[writhziden]

Now I see your more recent messages. I have my Service Tag. I'll download THAT driver and give it a try!

You will want to use driver sweeper to remove all traces of your current driver before using the Dell driver.

 

[mshremrs5265]

I did NOT reboot after uninstalling, but I will make sure to do so with this Atheros thing.

 

[writhziden]

I did NOT reboot after uninstalling, but I will make sure to do so with this Atheros thing.

I am not sure if you are required to reboot based on the other thread I read, but in my opinion, it is always good to reboot after any major changes are made, and driver changes are major changes to me.

Edit: I do see one disadvantage to rebooting. Windows may try to install the driver for your device for you when it starts. If it does so, go through the driver sweeper again and then do not reboot. I think this is why a reboot was not recommended in the thread I linked to for you earlier.