Solved "this copy of Windows is not genuine" - but it is!

[Nahtimu]

This message just started popping up, so I trawled the net and many fixes pointed to uninstalling KB971033 Microsoft Update, which I did but the message remains.

(and yep, I have purchased Microsoft Windows 7 Pro 64-bit)

Any suggestions please?

But in the mean-time I am concerned about the following message:

Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.
Maybe related maybe not, but weird things started happening, like no audio sound, my son yelled out that he's game (licenced) started behaving weirdly and not working properly, etc!

 

[Francis93]

It looks like your license got leaked.

Validate your Windows

Where did you purchase it?

 

[XboxOmac]

Your license could have gotten leaked. Not sure if Microsoft helps those that got leaked but have the real product.

Sent from my Windows Phone using Board Express

 

[Nahtimu]

I purchased it 18months ago when I bought my new PC. I validated it then and has been working fine until now.

Please excuse my ignorance in this matter but how would my licence get leaked. I purchased the OEM software, installed, validated, etc and kept it locked in my house. Maybe I'm not understanding your statements?

But I am very concerned with the below message: (what has it done to my system?)

Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows.

 

[JMH]

Nahtimu,
*You say the computer is 18 months old
Which Melbourne retailer did you purchase the computer from?
I assume this Computer is under Warranty.
If so contact the retailer for further advice.

*Re the message you have

Files that Windows needs to work properly have been modified, removed, or disabled.

Have you used a Registry Cleaner?

FYI.
http://www.sevenforums.com/tutorials/18715-activate-windows-7-phone.html?ltr=A

http://www.sevenforums.com/tutorials/3408-activate-windows-7-online.html

Genuine Windows 7 Became Pirated? Make It Original and Activated Again - Tweaking with Vishal

 

[Francis93]

I agree with Jan.

Have you ever modified/tweaked your system yourself or using third party software?

Files that Windows needs to work properly have been modified, removed, or disabled.

SFC /SCANNOW Command - System File Checker

 

[seavixen32]

I'd be inclined to report the issue to Microsoft. They MAY do you a favour and replace Windows as a reward.

Protect Yourself from Piracy

As Jan says, you should also contact your reseller.

 

[Nahtimu]

ok, so I contacted the reseller and as presumed all they can say is well we sold you a legitimate copy, nothing to do with us, contact Microsoft.

So I contacted Microsoft and they confirmed that my serial number, product id, etc has not been leaked and they were extemely apologetic and stated that they're highly recommending affected users to RESINSTALL Windows and they stopped some security update causing this issue.

I reinstalled Win7 x64 and now experiencing unrelated issue with my Nvidia GTX 470 drivers! It gets to the point Starting Windows with the mesmerising glowing Win7 logo and hangs! If I start it safe mode and roll-back the driver to standard VGA then everything works but naturally looks crappy! I've been pulling my hair out on this one, reviewing forums (looks like this problem is wide spread!)...

Thanks Microsoft! Grrrrrr! (of course I'm upset, they caused this mess in the first place!)

 

[seavixen32]

Sorry to read you've still got problems.

Have you checked with NVIDEA support for drivers?

NVIDIA DRIVERS 266.58 WHQL

 

[NoelDP]

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
How to Tell - Home

 

[Nahtimu]

thanks for the direct link seavixen32 and yep I tried the latest (non BETA) driver, i.e: 285.62-desktop-win7-winvista-64bit-english-whql.exe. That didn't work, so I removed and installed historical drivers going back to the driver that originally worked i.e: 257.21_desktop_win7_winvista_64bit_english_whql.exe.

I disconnected my Winfast Video Capture from Power Supply, re-inserted the GTX 470 card in a different slot, and it has booted up ok (slower than normal) but did not hang on "Starting Windows". Now even the Nvidia Control Panel opens. It's been 1 day and all seems well now.


(thanks also NoelDP but as per #8 post I reinstalled Win7).


By the way, this forum is the best, people are friendly and willing to provide advice! Thanks all

 

[seavixen32]

You're very welcome and thanks for the kind words about WSF, we do try and help as best we can.

Pleased to hear you are up and running, but as you had to try your graphics card in a different slot you may have a problem with your motherboard.

Something you might want to consider if you continue to have problems.

 

[NoelDP]

So I contacted Microsoft and they confirmed that my serial number, product id, etc has not been leaked and they were extemely apologetic and stated that they're highly recommending affected users to RESINSTALL Windows and they stopped some security update causing this issue.

Thanks Microsoft! Grrrrrr! (of course I'm upset, they caused this mess in the first place!)

As far as I'm aware there has never been a security update which caused this issue - and I've lived in the specialist WGA forums for the past two years, so I would have heard about it if there was There was a brief server problem which affected only users attempting activation, but did not cause problems with existing activated systems, and was in any case months ago.

I'd like to see a copy of the MGADiag, even if there is no current problem, since the MS Activation operator's knowledge (or rather, lack thereof) is legendary, and there is no way that the advice that you appear to have got should have been issued.