BSOD while playing world of warcraft

[siege]

windows 7 home premium 64 bit
OEM

i just bought this laptop 7 months ago
acer aspire 5750G
i never reinstall the os
the BSOD started around 1@2 months ago

 

[zigzag3143]

windows 7 home premium 64 bit
OEM

i just bought this laptop 7 months ago
acer aspire 5750G
i never reinstall the os
the BSOD started around 1@2 months ago

No DMP files included in upload please use this method.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[siege]

sorry bout that
so thats why my minidump folder is empty =P
here i attach the .dmp
ty for your help

 

[zigzag3143]

sorry bout that
so thats why my minidump folder is empty =P
here i attach the .dmp
ty for your help

This is called a video reset. Please read below.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[siege]

okay ill try that.. thank you very much =)

 

[zigzag3143]

okay ill try that.. thank you very much =)

Good Luck

 

[carwiz]

Edited excerpt from Jim Bonbon via the Nvidia forum.

Common issues that can cause a TDR:
- Bad memory
- Insufficient/problematic PSU
- Corrupt driver install
- Overheating
- Unstable overclocks (GPU or CPU)
- Incorrect MB voltages (generally NB/SB)
- Faulty graphics card
- Your asking too much of your graphics card. Not one that many people like to hear, but as the blurb from Microsoft states, if your game falls below about 10fps and something graphically complex occurs, it could trigger a TDR.

Things to check first:
(Ideally, before you post a topic on a TDR problem, it would be useful to have completed the majority of these to ensure certain things can be ruled out.)
- Run memtest (memtest.org). This should complete with NO errors.
- Check your PSU ratings. Is it providing enough power, and most importantly enough Amps on the 12V rail.
- Check temperatures. Its important you check these at load, which is generally when a TDR event will occur. If things are too hot, you can use tools to increase GPU fan speeds on graphics cards. Cleaning your system of dust can help temperatures significantly. Common sense will normally tell you if something is too hot, but if you aren't sure, the information is generally available online.
- Test with stock clocks. This includes memory, CPU and GPU (even factory OC'd cards). Best to try each separately so you can be sure if one solves the issue.
- If you are using SLI, try each card separately to see if the fault lies with one.
- Try graphics card/cards in another computer if you can.
- Check for newer driver version.
- Check for patches to the specific game with issues.

Programs to use for stress testing CPU:
- Prime95 (would advise running for at least a few hours).
- Intel Burntest (warning, can cause significant heat!)

Programs to use for stress testing GPU:
- Furmark
- 3DMark Vantage
- Crysis!