Solved Windows 7 is crashing..no BSOD

[pokersk8trshark]

First of all, thank you so much for taking the time to read my post.

I am having a horrible time with my computer running Windows 7 Premium. For about a week now, my computer crashes for no apparent reason.

At first I thought it had to do with the internet because it was usually during that time when it crashed. Now it doesn't matter which program I am on.

Anyway, what happens is, the program, we will say Google Chrome for this example, starts to freeze. The blue spinning circle happens.

I will try to exit out and then I will get a (not responding) so I will go to my desktop while Chrome is running in the background.

When I go to the desktop, if I click on ANY programs, the screen will go white (however I can still see desktop icons in the background) and then be 100% non-responsive. I can't do ctrl-alt-del to power off my computer and the only option is to either unplug it or push the power button to power off.

I have started in safe mode with networking and am able to go online, etc. So far, the issue doesn't happen in safe mode.

I did a complete virus scan and malwarebye and it came up clean.

I am at a total loss as to what is going on and would so appreciate any help. I have Googled until

and can't figure it out.

Thanks VERY VERY much.
Justine

 

[zigzag3143]

First of all, thank you so much for taking the time to read my post.

I am having a horrible time with my computer running Windows 7 Premium. For about a week now, my computer crashes for no apparent reason.

At first I thought it had to do with the internet because it was usually during that time when it crashed. Now it doesn't matter which program I am on.

Anyway, what happens is, the program, we will say Google Chrome for this example, starts to freeze. The blue spinning circle happens.

I will try to exit out and then I will get a (not responding) so I will go to my desktop while Chrome is running in the background.

When I go to the desktop, if I click on ANY programs, the screen will go white (however I can still see desktop icons in the background) and then be 100% non-responsive. I can't do ctrl-alt-del to power off my computer and the only option is to either unplug it or push the power button to power off.

I have started in safe mode with networking and am able to go online, etc. So far, the issue doesn't happen in safe mode.

I did a complete virus scan and malwarebye and it came up clean.

I am at a total loss as to what is going on and would so appreciate any help. I have Googled until

and can't figure it out.

Thanks VERY VERY much.
Justine

First can we get your system specs and network setup.

You can check in event viewer to see what is logged there during the time the freezing occurs


To check for freezing/crashing you need to check several things.

1-Event viewer.

Type eventvwr in search and go to the windows log>application tab & system tabs.
Look for errors. Errors have red in the left hand column.

Look for errors that say app hang, or app crash, or anything related to the problem.
When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in google. If you cant find them in google tell us what they are.

 

[pokersk8trshark]

All right. I am posting this via an old computer so I will attempt to boot up my Windows 7 system.

Apologizes but I am not a computer expert at all. When you say network setup, what do you mean? My computer is a Dell Optiplex 780. I will get the rest of the computer specs when I go to that computer.

Thank you

 

[7even64]

You might be looking at registry problems I recommend you try ccCleaner to fix registry problems if not cccleaner just google free registry cleaners

 

[pokersk8trshark]

You might be looking at registry problems I recommend you try ccCleaner to fix registry problems if not cccleaner just google free registry cleaners

Thank you. I did try that as well and it is still happening.

 

[pokersk8trshark]

I am running Win 7 Pro sp1 32bit
3.16 ghz
4gb

Is that what you needed? Thanks.

 

[pokersk8trshark]

There are HUNDREDS of errors on the event viewer. Several are repeats but just today alone there are 53. I will google the first error and then post it. Thanks again.

 

[pokersk8trshark]

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

 

[zigzag3143]

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

do you have the win 7 dvd from which we can do a repair install?

 

[pokersk8trshark]

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

do you have the win 7 dvd from which we can do a repair install?

No, it came on my computer when I got it.

 

[zigzag3143]

This is what I have found so far:


On the Applications Event 1000, application error
Faulting application name: rundll32.exe_gcswf32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: gcswf32.dll, version: 11.1.102.55, time stamp: 0x4eaf862f
Exception code: 0xc0000005
Fault offset: 0x001cb58b
Faulting process id: 0x7e4
Faulting application start time: 0x01ccd607b634e441
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\PROGRA~1\Google\Chrome\APPLIC~1\160912~1.75\gcswf32.dll

On The System Tab
Event ID 7026. Service Control Manager
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SAVOnAccess

Event ID 7001, Service Control Manager
The NTRU TSS v1.2.1.29 TCS service depends on the TPM Base Services service which failed to start because of the following error:
The operation completed successfully.

Event ID 7001, Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

I am at a loss. Googling this gave me more questions than answers. I appreciate the help as I am unsure what to do.

Thanks,
Justine

Do you have the win 7 dvd from which we can do a repair install?

No, it came on my computer when I got it.

Does the "crashing" require a restart? does it have a blue screen when it crashes?

Does it happen when you boot into safe mode (F8)?

 

[pokersk8trshark]

Do you have the win 7 dvd from which we can do a repair install?

No, it came on my computer when I got it.

Does the "crashing" require a restart? does it have a blue screen when it crashes?

Does it happen when you boot into safe mode (F8)?

Yes, it completely freezes and I have to push the button to restart it. It does not have a blue screen and it has not happened in safe mode.

 

[zigzag3143]

No, it came on my computer when I got it.

Does the "crashing" require a restart? does it have a blue screen when it crashes?

Does it happen when you boot into safe mode (F8)?

Yes, it completely freezes and I have to push the button to restart it. It does not have a blue screen and it has not happened in safe mode.

Freezes can be a driver conflict, hardware issues, etc.

Since it is not happening in safe mode it is probably software.

The tool we have for checking drivers is called driver verifier. It is built into win 7.




Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html


Further Reading
Using Driver Verifier to identify issues with Windows drivers for advanced users[/B]

 

[pokersk8trshark]

OK, I will try that. Thank you.

 

[zigzag3143]

OK, I will try that. Thank you.

If at all possible backup just in case.

 

[pokersk8trshark]

Nothing is working. It is far more unstable now than ever before. It won't shutdown properly.

 

[zigzag3143]

Nothing is working. It is far more unstable now than ever before. It won't shutdown properly.

You can turn verifier off by rebooting into safe mode and typing verifier /reset


did it crash with a blue screen then?

 

[pokersk8trshark]

It did not crash with blue screen. I have been trying since you told me yesterday. UGH!
thank you for your help. I appreciate it.

 

[pokersk8trshark]

I am going to try a BIOS update now. Wish me luck

 

[zigzag3143]

I am going to try a BIOS update now. Wish me luck

Did you make a backup first?



Good luck