Laptop crashes when put into Hibernate 0x000000fe

addiosamigo · Jan 31, 2012

Just recently my Laptop has started to crash/hang when placed into hibernation. if I put it into hibernation the screen goes black (which normally happens) then the fan goes crazy, I have to press and hold the power button to get it to shut off. I have noticed when I've come back to my laptop during the day that I have an error message that says "windows has recovered from a serious error" just put it down to overworking. also if I leave my laptop it "sleeps" but I haven't set it to do this, and if it does sleep it crashes the same as it does when hibernating. The only thing I have done that may be causing it is I upgraded the RAM to 8GB, I ran the windows memtest and it came back with no errors.

there is no BSOD (or that I can see) but using a program the culprits seem to be:

afd.sys
ntoskrnl.exe
usbhub.sys

and there bug code is always 0x000000fe

My Laptop is a Dell Inspiron 1564, running windows 7 64 bit OEM , 8GB RAM with the newest SP, I have attached all the information as requested

thanks for your assistance.

usasma · Jan 31, 2012

A STOP 0xFE is a problem with USB. Please disconnect all external USB devices and see if this still happens. If so, it's possible that some internal devices are USB also (webcam, fingerprint reader, media card reader, etc)

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

USB symbol errors are given while the memory dumps are running. I'd suggest updating your chipset drivers from the Dell website.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:

[font=lucida console]
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
dlkmdldr.sys      Sun Apr 10 16:00:39 2011 (4DA20C67)
avgrkx64.sys      Tue Sep 13 00:02:34 2011 (4E6ED5DA)
AVGIDSEH.Sys      Sun Jul 10 18:36:50 2011 (4E1A2982)
dtsoftbus01.sys   Mon Oct 17 08:12:30 2011 (4E9C1BAE)
avgmfx64.sys      Sun Aug 07 23:41:46 2011 (4E3F5AFA)
AVGIDSFilter.Sys  Sun Jul 10 18:37:05 2011 (4E1A2991)
[Color=Red]RaInfo.sys        Fri Jan 04 13:57:14 2008 (477E818A)[/Color]
[Color=Red]LMIRfsDriver.sys  Mon Jul 14 12:26:56 2008 (487B7E50)[/Color]
AVGIDSDriver.Sys  Sun Jul 10 18:36:37 2011 (4E1A2975)
avgtdia.sys       Sun Jul 10 18:46:53 2011 (4E1A2BDD)
avgldx64.sys      Thu Oct 06 23:55:41 2011 (4E8E783D)
dlkmd.sys         Sun Apr 10 16:00:08 2011 (4DA20C48)
Apfiltr.sys       Wed Sep 16 08:47:47 2009 (4AB0DE73)
Impcd.sys         Fri Feb 26 18:32:11 2010 (4B8859FB)
mcdbus.sys        Tue Feb 24 05:34:07 2009 (49A3CD1F)
igdkmd64.sys      Wed Mar 31 18:47:01 2010 (4BB3D0E5)
[Color=Red]lmimirr.sys       Tue Apr 10 18:32:45 2007 (461C108D)[/Color]
netw5v64.sys      Thu Mar 26 12:21:24 2009 (49CBAB84)
Rt64win7.sys      Thu Aug 20 12:05:06 2009 (4A8D7432)
GEARAspiWDM.sys   Mon May 18 08:17:04 2009 (4A1151C0)
RTKVHD64.sys      Fri Oct 02 07:09:59 2009 (4AC5DF87)
IntcDAud.sys      Wed Feb 03 08:38:31 2010 (4B697C57)
hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
hiber_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
hiber_msahci.sys  Mon Jul 13 20:01:01 2009 (4A5BCABD)
avgmfx64.sys      Tue Mar 01 07:25:15 2011 (4D6CE5AB)
avgrkx64.sys      Wed Mar 16 10:06:34 2011 (4D80C3EA)
AVGIDSEH.Sys      Tue Feb 22 00:23:04 2011 (4D634838)
AVGIDSFilter.Sys  Wed Feb 09 23:59:37 2011 (4D5370B9)
AVGIDSDriver.Sys  Fri May 27 10:06:19 2011 (4DDFAFDB)
avgtdia.sys       Mon Apr 04 17:54:35 2011 (4D9A3E1B)
avgldx64.sys      Thu Jan 06 23:36:39 2011 (4D269857)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\013012-30841-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Mon Jan 30 09:22:01.025 2012 (UTC - 5:00)
System Uptime: 0 days 1:26:38.617
BugCheck FE, {8, 6, 5, fffffa8007f58000}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`07f58000
BiosVersion = A13
BiosReleaseDate = 03/29/2011
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012612-27253-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Wed Jan 25 17:07:30.900 2012 (UTC - 5:00)
System Uptime: 0 days 0:14:12.492
BugCheck FE, {8, 6, 5, fffffa8007f3d160}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`07f3d160
BiosVersion = A13
BiosReleaseDate = 03/29/2011
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012512-27846-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Wed Jan 25 12:20:51.055 2012 (UTC - 5:00)
System Uptime: 0 days 0:50:33.647
BugCheck FE, {8, 6, 5, fffffa80094ff000}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`094ff000
BiosVersion = A13
BiosReleaseDate = 03/29/2011
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012512-36941-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Wed Jan 25 04:38:27.650 2012 (UTC - 5:00)
System Uptime: 3 days 13:17:35.066
BugCheck FE, {8, 6, 5, fffffa80094be160}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`094be160
BiosVersion = A13
BiosReleaseDate = 03/29/2011
CPUID:        "Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz"
MaxSpeed:     2130
CurrentSpeed: 2128
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

addiosamigo · Jan 31, 2012

thanks for getting back to me, I have no USB devices connected (although once when it crashed I had a memory stick plugged in) I have all updated drivers according to the Dell website. I ran windows update and it came up with an error that an update couldn't be installed, so I followed the error message and was told to download a readiness tool which I did and it is stuck at installing Hotfix for Windows KB947821. there is no option to install SP1. I uninstalled daemon tools and ran the fix (it found now instance of the file specified). I tried to find updates for the highlighted drivers (which are all logmein) but there isn't any! I'll report back with any problems (if there is any)

Thanks again.

Update: the hotfix installed but this KB 2529073 didn't, http://support.microsoft.com/kb/2529073 keeps failing

addiosamigo · Jan 31, 2012

that update will not install, keeps failing. I installed SP1 manually but the update still wouldn't install!

edit: hibernate still isnt working

what shall I do now??

usasma · Jan 31, 2012

Contact Microsoft for free Windows Update assistance: Support for Microsoft Update

addiosamigo · Jan 31, 2012

usasma said:
Contact Microsoft for free Windows Update assistance: Support for Microsoft Update

what do I do about the hibernation problem? I installed the drivers from the dell website (not sure if I already had them) and Uninstalled logmein but still can't hibernate.

usasma · Jan 31, 2012

Fix the update problem first.
If it doesn't fix the hibernate problem, then we'll work on that.

addiosamigo · Jan 31, 2012

just an update I updated my wifi driver, and the chipsets from the dell website (again) and its now hibernating. I also told windows not to power off the adaptor to save power (I read that somewhere that it helps) Back to the update problem I downloaded it manually, went to run it and it says it wasn't for my machine! Weird huh?

usasma · Jan 31, 2012

I used to try to fix Windows Update problems - but found that it just wasn't working for me.
I'd spend long hours researching problems - and I still couldn't fix most of the problems.

Then I found out that Microsoft will do it for free! I'd take advantage of it if I were you!
In general, once the Windows Udpates are fixed, most of the other problems tend to fall in line rather easily.
Good luck!

addiosamigo · Feb 1, 2012

usasma said:
I used to try to fix Windows Update problems - but found that it just wasn't working for me.
I'd spend long hours researching problems - and I still couldn't fix most of the problems.

Then I found out that Microsoft will do it for free! I'd take advantage of it if I were you!
In general, once the Windows Udpates are fixed, most of the other problems tend to fall in line rather easily.
Good luck!

put in a request for help with the update, I'll let you know the outcome.

thanks

boyans · Feb 1, 2012

When changing (adding more memory maybe the hibernation parameters (and file) have to be adjusted.
Easiest way - disable hibernation, then enable to correct problem. On admin command prompt:
powercfg -H off
powercfg -H on

addiosamigo · Feb 1, 2012

boyans said:
When changing (adding more memory maybe the hibernation parameters (and file) have to be adjusted.
Easiest way - disable hibernation, then enable to correct problem. On admin command prompt:
powercfg -H off
powercfg -H on

it has been hibernating ok, but I will try this as well. thanks

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