'Random' BSOD, Freezes and resets. Suddenly started.

Kewne

New member
Local time
5:09 PM
Messages
20
System:

64-bit Athlon processor
1GB of DDR400 RAM x2
Graphics card: NVidia of some type.
PSU: 500W
Windows 7 and Windows XP on different partitions.

----

I've tried running perfmon /report, but it says 'An error occured while attempting to generate the report.'

BSOD Dump & System File Collection app results are attached.

----

I'm getting somewhat random BSOD, freezes and resets. Most often BSOD, which usually but not always says driver_irql_not_less_or_equal - it disappears quickly so I couldn't remember the whole thing. No .sys file is mentioned.

The reason I say somewhat random, is this; Windows 7 originally seemed to have one of the errors frequently, anywhere between every 2 to 20 minutes. I'm not doing anything in particular at the time, sometimes it's just after start up, sometimes while I'm browsing the Internet, sometimes when I'm away from the computer. I've since formatted that partition and reinstalled 7 and it seems less frequent - it just lasted about an hour or an hour and a half. XP seems to last quite a long time too. Windows 7 safe mode lasted about 6 hours and then I had to discontinue the test to turn the PC off. Due to safe mode working (and originally thinking XP was working due to not having a BSOD/Freeze/Reset during the first test) I thought it was a Windows or Software problem. It seems this isn't the case though.

I did recently use Partition Manager to increase the size of my Windows 7 Partition and decrease that of my Windows XP partition which made me think it may be something to do with the partition - but I thought a quick format when reinstalling Windows would've taken care of that.

I've run RAM checking tools (Can't remember software and since lost in format) and hard drive checking tools (SeaTools).

Any ideas what this problem may be and how I'd fix it?
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\Kingston\BSODDmpFiles\Kewne\Windows_NT6_BSOD_jcgriff2\020112-20921-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0264a000 PsLoadedModuleList = 0xfffff800`02887e50
Debug session time: Wed Feb  1 13:24:50.985 2012 (GMT-7)
System Uptime: 0 days 1:03:54.235
Loading Kernel Symbols
...............................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa800492f7b0, a, 8, fffffa800492f7b0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+12a5b0 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa800492f7b0, memory referenced
Arg2: 000000000000000a, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffffa800492f7b0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800028f20e0
 fffffa800492f7b0 

CURRENT_IRQL:  a

FAULTING_IP: 
+5c1b952f0289d864
fffffa80`0492f7b0 ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80000b9c690 -- (.trap 0xfffff80000b9c690)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=fffffa8002a702e0
rdx=0000000000000003 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa800492f7b0 rsp=fffff80000b9c820 rbp=0000000000000003
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff880048a2090 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
fffffa80`0492f7b0 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800026bb469 to fffff800026bbf00

FAILED_INSTRUCTION_ADDRESS: 
+5c1b952f0289d864
fffffa80`0492f7b0 ??              ???

STACK_TEXT:  
fffff800`00b9c548 fffff800`026bb469 : 00000000`0000000a fffffa80`0492f7b0 00000000`0000000a 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c550 fffff800`026ba0e0 : 00000000`00000114 fffffa80`02a702e0 fffffa80`019172a0 fffff880`0492f5b0 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c690 fffffa80`0492f7b0 : 00000000`00000001 fffffa80`02a92000 fffffa80`019172a0 fffff880`0492f5b0 : nt!KiPageFault+0x260
fffff800`00b9c820 00000000`00000001 : fffffa80`02a92000 fffffa80`019172a0 fffff880`0492f5b0 fffffa80`02a6d9f0 : 0xfffffa80`0492f7b0
fffff800`00b9c828 fffffa80`02a92000 : fffffa80`019172a0 fffff880`0492f5b0 fffffa80`02a6d9f0 fffffa80`019172a0 : 0x1
fffff800`00b9c830 fffffa80`019172a0 : fffff880`0492f5b0 fffffa80`02a6d9f0 fffffa80`019172a0 fffffa80`019172a0 : 0xfffffa80`02a92000
fffff800`00b9c838 fffff880`0492f5b0 : fffffa80`02a6d9f0 fffffa80`019172a0 fffffa80`019172a0 fffff880`04943c69 : 0xfffffa80`019172a0
fffff800`00b9c840 fffffa80`02a6d9f0 : fffffa80`019172a0 fffffa80`019172a0 fffff880`04943c69 00000000`0000000a : nvlddmkm+0x12a5b0
fffff800`00b9c848 fffffa80`019172a0 : fffffa80`019172a0 fffff880`04943c69 00000000`0000000a fffffa80`019172a0 : 0xfffffa80`02a6d9f0
fffff800`00b9c850 fffffa80`019172a0 : fffff880`04943c69 00000000`0000000a fffffa80`019172a0 00000000`00000002 : 0xfffffa80`019172a0
fffff800`00b9c858 fffff880`04943c69 : 00000000`0000000a fffffa80`019172a0 00000000`00000002 fffff880`0494ea77 : 0xfffffa80`019172a0
fffff800`00b9c860 00000000`0000000a : fffffa80`019172a0 00000000`00000002 fffff880`0494ea77 fffffa80`019172a0 : nvlddmkm+0x13ec69
fffff800`00b9c868 fffffa80`019172a0 : 00000000`00000002 fffff880`0494ea77 fffffa80`019172a0 fffff880`049806e5 : 0xa
fffff800`00b9c870 00000000`00000002 : fffff880`0494ea77 fffffa80`019172a0 fffff880`049806e5 fffffa80`019172a0 : 0xfffffa80`019172a0
fffff800`00b9c878 fffff880`0494ea77 : fffffa80`019172a0 fffff880`049806e5 fffffa80`019172a0 00000000`00000000 : 0x2
fffff800`00b9c880 fffffa80`019172a0 : fffff880`049806e5 fffffa80`019172a0 00000000`00000000 00000000`00000000 : nvlddmkm+0x149a77
fffff800`00b9c888 fffff880`049806e5 : fffffa80`019172a0 00000000`00000000 00000000`00000000 fffffa80`02a6d9f0 : 0xfffffa80`019172a0
fffff800`00b9c890 fffffa80`019172a0 : 00000000`00000000 00000000`00000000 fffffa80`02a6d9f0 00000000`00000000 : nvlddmkm+0x17b6e5
fffff800`00b9c898 00000000`00000000 : 00000000`00000000 fffffa80`02a6d9f0 00000000`00000000 fffff880`0493b75e : 0xfffffa80`019172a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+12a5b0
fffff880`0492f5b0 ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  nvlddmkm+12a5b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c8387

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nvlddmkm+12a5b0

BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nvlddmkm+12a5b0

Followup: MachineOwner
---------

kd> lmvm nvlddmkm
start             end                 module name
fffff880`04805000 fffff880`0530cb00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu May 14 14:48:07 2009 (4A0C8387)
    CheckSum:         00B1940A
    ImageSize:        00B07B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your display card driver is rather old; it is also pre-Windows 7 and probably the reason for your crashes in Windows 7. Update the display card using the following steps.

  1. Download the latest drivers for your display card(s) NVIDIA DRIVERS 285.62 WHQL
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts

Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s) NVIDIA DRIVERS 285.62 WHQL
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer after uninstalling drivers for all display cards
  10. Install the latest driver for the display cards once Windows starts
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5-2500 @ 3.8GHzG.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600NVIDIA GTX 550Ti
Computer Manufacturer/Model Number
Self Built
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5-2500 @ 3.8GHz
Motherboard
MSI P67A-GD65
Memory
G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600
Graphics Card(s)
NVIDIA GTX 550Ti
Sound Card
On Board
Monitor(s) Displays
ASUS 23"
Hard Drives
OCZ Vertex 3 VTX3-25SAT3-60G
Keyboard
Wireless
Mouse
Wireless
I will do both - thank you for your advice.

I do not believe these would be the problem though. Before my re-installation of Windows 7 it was fully up to date and my graphics card driver had been updated within the past 3 months.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
After you update the graphics card and update Windows, post back any new crash reports. New crash reports would indicate possible reasons why it continues to crash even when everything is up to date.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Will do - I've just had it do a random freeze, is there anything I should post after that? Or will it not notice it, since I'll just be resetting.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
This is after a reset (possibly a BSOD one - I was away from the PC so I don't know for certain) and also after a freeze.

I'm not sure why it claims in perfmon that I've not got an anti-virus - it did come up with that warning yesterday in Action Centre, but I've since installed one and the warning is gone.

I've no idea what 'Unknown' is in hardware. It was there long before the problems started too.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
Attached images of my BIOS screens, in case they're helpful at all.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
You should find the device associated with Unknown before proceeding. To determine this, get its hardware ID from Device Manager using the following method. Post here and we will help you track down the hardware and its drivers.

  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Right click the Unknown device and click Properties
  6. Go to the details tab
  7. Change the property to Hardware Ids
  8. Post each Id on here.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Right click the Unknown device and click Properties
  7. Go to the details tab
  8. Change the property to Hardware Ids
  9. Post each Id on here.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
You should find the device associated with Unknown before proceeding. To determine this, get its hardware ID from Device Manager using the following method. Post here and we will help you track down the hardware and its drivers.


Hardware Ids

Value
Code:
ACPI\PNPB02F
*PNPB02F

After some searching, I believe it may be a gameport. At least I'm seeing quite a few people having the same unknown device, then disabling gameport in BIOS and it disappearing. According to this post on a different website, Windows dropped support as of XP-64. I can't see any drivers for it on the CD or website either.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
Are you able to disable it in the BIOS? Does that provide any more stability, or do you still experience crashes/freezes?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
There's no option to disable it in BIOS. It's not caused a problem before though - it was there before the BSOD/freezes started.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
Code:
Loading Dump File [G:\Kingston\BSODDmpFiles\Kewne\Windows_NT6_BSOD_jcgriff2\020212-30765-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`0260e000 PsLoadedModuleList = 0xfffff800`0284be70
Debug session time: Wed Feb  1 20:07:26.164 2012 (GMT-7)
System Uptime: 0 days 1:15:31.414
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc000001d, fffff8800f2b3509, a, fffffa8002a32000}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : hardware ( nvlddmkm+25e509 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff8800f2b3509, The address that the exception occurred at
Arg3: 000000000000000a, Parameter 0 of the exception
Arg4: fffffa8002a32000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nvlddmkm+25e509
fffff880`0f2b3509 c7              ???

EXCEPTION_PARAMETER1:  000000000000000a

EXCEPTION_PARAMETER2:  fffffa8002a32000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  a

EXCEPTION_RECORD:  fffff80000b9c4f8 -- (.exr 0xfffff80000b9c4f8)
ExceptionAddress: fffff8800f2b3509 (nvlddmkm+0x000000000025e509)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  fffff80000b9c5a0 -- (.trap 0xfffff80000b9c5a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000009 rbx=0000000000000000 rcx=fffffa800324f000
rdx=000000000000000c rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800f2b3509 rsp=fffff80000b9c730 rbp=fffffa800324f000
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8002a32000
r11=fffff80000b9c8c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nvlddmkm+0x25e509:
fffff880`0f2b3509 c7              ???
Resetting default scope

MISALIGNED_IP: 
nvlddmkm+25e509
fffff880`0f2b3509 c7              ???

LAST_CONTROL_TRANSFER:  from fffff800026b8919 to fffff8000267e5c0

FAILED_INSTRUCTION_ADDRESS: 
nvlddmkm+25e509
fffff880`0f2b3509 c7              ???

STACK_TEXT:  
fffff800`00b9bd28 fffff800`026b8919 : 00000000`0000001e ffffffff`c000001d fffff880`0f2b3509 00000000`0000000a : nt!KeBugCheckEx
fffff800`00b9bd30 fffff800`0267dc02 : fffff800`00b9c4f8 fffffa80`0324f000 fffff800`00b9c5a0 00000000`0000000c : nt!KiDispatchException+0x1b9
fffff800`00b9c3c0 fffff800`0267bd5f : fffff800`00b9c5a0 ffffeb1e`039f8f0a fffff800`027f8e00 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff800`00b9c5a0 fffff880`0f2b3509 : fffffa80`02bec040 fffff880`0f230a57 00000000`00000000 00000000`00000000 : nt!KiInvalidOpcodeFault+0x11f
fffff800`00b9c730 fffffa80`02bec040 : fffff880`0f230a57 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x25e509
fffff800`00b9c738 fffff880`0f230a57 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`02bec040
fffff800`00b9c740 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`01e90c80 : nvlddmkm+0x1dba57


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+25e509
fffff880`0f2b3509 c7              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+25e509

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_nvlddmkm.sys

BUCKET_ID:  X64_IP_MISALIGNED_nvlddmkm.sys

Followup: MachineOwner
---------
Caused by your graphics card; hardware related. Other possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
Thanks to JMH for helping with my understanding of this crash.



We will start with the common problems first (see bold possible causes). Do the following steps and test after each to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.

 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
[*]If you are overclocking any hardware, please stop.

I'm not overclocking.



[*]Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

I've done this and it showed no errors. Where can I find the report?
Edit
Code:
CHKDSK is verifying files (stage 1 of 5)...
  75008 file records processed.                                          File verification completed.
  84 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              44 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  106356 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  75008 file SDs/SIDs processed.                                         Cleaning up 150 unused index entries from index $SII of file 0x9.
Cleaning up 150 unused index entries from index $SDH of file 0x9.
Cleaning up 150 unused security descriptors.
Security descriptor verification completed.
  15675 data files processed.                                            CHKDSK is verifying Usn Journal...
  35456288 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  74992 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  21786119 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.

 102399999 KB total disk space.
  15031368 KB in 58933 files.
     45164 KB in 15676 indexes.
         0 KB in bad sectors.
    178987 KB in use by the system.
     65536 KB occupied by the log file.
  87144480 KB available on disk.

      4096 bytes in each allocation unit.
  25599999 total allocation units on disk.
  21786120 allocation units available on disk.

Internal Info:
00 25 01 00 7c 23 01 00 17 53 02 00 00 00 00 00  .%..|#...S......
2d 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  -...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.



[*]Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Proceeding to do this now - I've just installed Win7 on a completely different hard drive and had the same error before finishing setting up though, so this seems unlikely.
UPDATE: No integrity errors.

Download and install the appropriate version of HWINFO: HWiNFO32 for 32-bit Windows 7 or HWiNFO64 for 64-bit Windows 7 to check hardware temperatures by running in sensor-only mode.

EDIT: See attachment.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
  • If you are overclocking any hardware, please stop.

I'm not overclocking.

Good, one instability cause down. :)




I've done this and it showed no errors. Where can I find the report?

http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html


Proceeding to do this now - I've just installed Win7 on a completely different hard drive and had the same error before finishing setting up though, so this seems unlikely.

It is unlikely, but I have seen it happen once or twice. Usually it only happens when people are using automated optimization programs.



UPDATE: No integrity errors.

  • Download and install the appropriate version of HWINFO: HWiNFO32 for 32-bit Windows 7 or HWiNFO64 for 64-bit Windows 7 to check hardware temperatures by running in sensor-only mode.

Doing so now

Alright, let us know the temperatures at idle and during stress.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Attached images of results when idle and stressed (running Burn In test - 100% processor, 1.4/2GB RAM used according to Performance in Ctrl+Alt+Del).
Currently waiting for the computer to reset on me as I couldn't run the sensor program in Safe Mode so trying to be quick by using an image.

Burn in test seems to be running okay, apart from a rising temp.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
Let us know what the temperature maxes out at or what it is at when the computer resets, whichever comes first. Temperatures look good in the post, by the way. Nothing too high.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
|MG| Video Memory Stress Test passed - all okay, with a couple of not compatibles.

Will see what temp the burn out test maxes out at now.

EDIT: It seems to level out at 73 degree Celsius max. It didn't reset while doing that for 15 minutes.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
Regarding Prime95 - is it okay if I use safe mode? It's almost certain to freeze or reset before three hours are up if not.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitAthlon 641GB DDR400 DIMM x2
OS
Windows 7 Professional 64-bit
CPU
Athlon 64
Motherboard
Asrock 939 Sata2
Memory
1GB DDR400 DIMM x2
Sound Card
None
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