BSOD/Auto shut down whilst playing BF3

[aussie1]

Hi,

I recently installed Windows 7 64-bit over my existing version of 32-bit. Since the upgrade, I have been getting BSOD and auto shut downs whilst playing Battlefield 3 however it has happened a couple times when just using the pc for general use where it would just freeze and start buzzing or restart itself. I have had a couple error messages: dxgmms1.sys, 0x0000007E, 0x0000001E, 0x00000024, 0x0000003B and win32k.sys. I have since tried to repair the install by running it again but the problem is still there. I have done several diagnostic scans, system info scans, device manager etc but none of them report a problem. Never got a BSOD whilst on 32-bit.

What can I do to fix it? Is it possible I have installed 64-bit incorrectly?

Specs:
MSI Twin Frozr III R6950 OC
EA-500 psu
AMD Phenom II x4 965

 

[Ztruker]

A Google search indicates this is primarily caused by a device driver problem. Have you done a Windows update to get all the latest fixes, including device drivers?

What is the make and model number of your computer? Fill out the System Specs (User CP, Edit System Specs).

This could also be caused by defective RAM. Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that.

 

[aussie1]

Do I boot from disc on start up with memtest?

 

[zigzag3143]

Hi,

I recently installed Windows 7 64-bit over my existing version of 32-bit. Since the upgrade, I have been getting BSOD and auto shut downs whilst playing Battlefield 3 however it has happened a couple times when just using the pc for general use where it would just freeze and start buzzing or restart itself. I have had a couple error messages: dxgmms1.sys, 0x0000007E, 0x0000001E, 0x00000024, 0x0000003B and win32k.sys. I have since tried to repair the install by running it again but the problem is still there. I have done several diagnostic scans, system info scans, device manager etc but none of them report a problem. Never got a BSOD whilst on 32-bit.

What can I do to fix it? Is it possible I have installed 64-bit incorrectly?

Specs:
MSI Twin Frozr III R6950 OC
EA-500 psu
AMD Phenom II x4 965

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Ztruker]

Yes, you boot the CD and run the memory test from there.

 

[aussie1]

Ran memtest for 2.5 hours and there were no errors recorded and I haven't over-clocked.
Here is the mini dump

 

[zigzag3143]

Ran memtest for 2.5 hours and there were no errors recorded and I haven't over-clocked.
Here is the mini dump

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[aussie1]

I have had Norton installed for a year and a half and have never had a blue screen until upgrading to 64-bit

 

[Ztruker]

Still worth uninstalling Norton as suggested and installing MSE then test for awhile to see what happens. If no more BSODs then you can try Norton again or stay with MSE.

 

[zigzag3143]

I have had Norton installed for a year and a half and have never had a blue screen until upgrading to 64-bit

We are just here to offer advice. It is not 64 bit that us the issue. Norton/Symantec is one of the leading causes of BSOD (among malware applications).

Let us know if you need help.

 

[aussie1]

Still crashing after uninstalling Symantec. Have since had 3 other different errors on the blue screen - 0x00000050, 0x0000000a, 0x0000007f. Any other ideas?

 

[zigzag3143]

Still crashing after uninstalling Symantec. Have since had 3 other different errors on the blue screen - 0x00000050, 0x0000000a, 0x0000007f. Any other ideas?

Still need the new DMP files.

 

[aussie1]

Would it be OK if I ran memtest while I'm asleep (8-9 hours)?

 

[zigzag3143]

Would it be OK if I ran memtest while I'm asleep (8-9 hours)?

Sure

 

[aussie1]

Here is the latest minidump

 

[zigzag3143]

Here is the latest minidump

Two problems


1-Symantec

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


2-Related to Rt64win7.sys 8101E/8168/8169 NDIS 6.20 64-bit Driver from Realtek Corporation. Yours is from 2009. Re-install newest driver available.

 

[aussie1]

Uninstalled Symantec, updated Realtek driver. Problem still remains.

 

[zigzag3143]

Uninstalled Symantec, updated Realtek driver. Problem still remains.

Is this the only one since removing Symantec?

The DMP points indirectly to an OS file (probably isnt the true cause) so lets run a system file check


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

 

[aussie1]

I only removed Symantec yesterday so that was the first blue screen after uninstalling it.

SFC found no issues.

Tried to play BF3 again, got 0x07f error within 5 minutes of playing.

 

[aussie1]

Got a new error. 0x034 cache_manager