Laptop doesnt turn off when going into sleep/hibernate

[d34th25]

Hello,

My laptop is an MSI Gx660, running windows 7 64bit with 12gb ram.
The laptop is only 1-2months old and My harddisk has very little files with about 205gb free on the C drive.

After using for a long period of time like 6-7hours, I would usually put my laptop into hibernate mode.
When I click hibernate, the screen turns black but even after 20mins the power button including wifi and other lights doesnt go off, which I have to force shutdown by holding the power button. Even sleeping the laptop after 6-7hours does the same issue, unable to go to sleep(indicated by the blinking power button)

The wierd thing is that if I use the laptop for about 2 hours or less, I am able to fully hibernate or sleep, which I tested a few times.


Can anyone help me?

 

[ibshaw]

Check the power options in the control panel (start, power options) are set correctly to what you want the buttons to do - if these are correct, you should get advice from MSI support given how new the laptop is, and why it seems to do it correctly after not much use but doesn't after prolonged use ??.

 

[d34th25]

Check the power options in the control panel (start, power options) are set correctly to what you want the buttons to do - if these are correct, you should get advice from MSI support given how new the laptop is, and why it seems to do it correctly after not much use but doesn't after prolonged use ??.

I always use the start menu hibernate and sleep. Also I have set the power button to shutdown on both battery and charging profiles. The problem is that it wont turn off the power button or the lights, so it isnt really hibernated or sleeped.
If I turn off the AC power, it will run the battery dry and turn off.

Ill try to hibernate my laptop after a long usage again, and see if it fully turns off.

 

[ibshaw]

It should not matter how long the laptop is used for - if you ask it to sleep or hibernate, these functions should work correctly as set by the user in power options. I'd strongly suggest contacting MSI support if these functions don't work as they were designed to - on a new laptop that is what warranty is for - it just may be a hardware fault.

P.S. I'd also check the BIOS screen in case there are any power settings there - normally this would be F1 before the OS kicks in but on a MSI it is a different key.

Just a suggestion.