HELP: Windows 7 Build 7601 This copy of Windows is not genuine.

[shadowmoon384]

A pleasant day to all.

Im a newbie here, so i hope i get this right.
I am having trouble with my product key and i dont know what to do. There's a message in my desktop that says "Windows 7 Build 7601 This copy of Windows is not genuine."
Ive seen a product id on my laptop and tried to put that to activate windows but it's invalid. Btw, i have installed SP1. Windows keeps on asking for activation. I kinda ignored the 30 days notice to activate it and now i think im in trouble. I dont have much knowledge about this stuff as it is not my line of work. I've searched the forum with similar problem as mine but it gets me confused so i made a new thread. Can someone help me sort out this problem? If its possible please give me step by step instruction on fixing this prob. I badly need one. Im so worried about this. Thank you so much.

 

[Golden]

Hi,

Please run the following tool, then copy and paste the information in your next reply - ignore any errors that appear when you copy & paste:

http://go.microsoft.com/fwlink/?linkid=52012

Regards,
Golden

 

[AddRAM]

You need to type in your activation code ( 25 digit code ) not your ID.

 

[shadowmoon384]

Golden:

Here is the result:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: ***** ***** ***** ***** PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85062
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}(4)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85062</PID><PIDType>5</PIDType><SID>S-1-5-21-3557145390-3644324294-2060978674</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="5"/><Date>20110707000000.000000+000</Date></BIOS><HWID>4B8C3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65261</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:15:2012 19:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT+lnD3en8mEX4nsL+8NxRgtMToxMDARso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            TOSCPL        CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  OSFR            TOSHIB        A+2nd ID
  SLIC            TOSCPL        TOSCPL00
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT

I hope this helps. Thank you.

You need to type in your activation code ( 25 digit code ) not your ID.

Sorry about that. I didnt know the difference between the two.

 

[NoelDP]

One of your problems is addressed in one of the forum's stickies.
http://www.sevenforums.com/windows-...cript-engine-vbscript-alternate-solution.html

The other is that the Key in use here is the Default Key - for what version and edition of Windows is your computer licensed, according to the COA sticker on the case?

 

[shadowmoon384]

One of your problems is addressed in one of the forum's stickies.
http://www.sevenforums.com/windows-...cript-engine-vbscript-alternate-solution.html

The other is that the Key in use here is the Default Key - for what version and edition of Windows is your computer licensed, according to the COA sticker on the case?

I used Jellybean key finder and it says that the product key is a default one.
There is no COA sticker on the base of my unit.

This is the result of the Jellybean Key Finder:

Windows 7 Professional Service Pack 1
Product Part No.: X15-39655
Installed from 'Full Packaged Product' media.
Product ID: 00371-177-0000061-85062 match to CD Key data
CD Key: HYF8J-CVRMY-CM74G-RPHKF-PW487elps
Computer Name: JPET
Registered Owner: toshiba
Registered Organization:

I hope this helps. Thank u.

 

[NoelDP]

If there is no COA sticker, and you have not purchased a Retail copy of Windows 7 Professional, then your installation must be considered counterfeit.

Please check inside the battery compartment for the COA sticker - some manufacturers hide them there to prevent easy access.

If the sticker is not there, and not on the outside of the case, then you have a major problem.
From where did you purchase this machine? was it a personal purchase in a store, or an internet purchase from a dealer or end-user vendor? - or what??

I see you appear to be in Korea - unfortunately that region is not known for its adherence to proper licensing practices, so it is natural to be suspicious.

 

[shadowmoon384]

No sticker either in the battery compartment. Actually my husband bought this laptop in Qatif, Saudi Arabia and sent it to
me via fed ex. Im in the Philippines not in Korea.

He personally bought this from a computer store.
What steps should i do, since this appears to be counterfeit? This is a major major problem to me.

 

[NoelDP]

Now I am totally confused - your forum profile shows you to be in the GMT+6 timezone.
Your MGADiag report says that you are using GMT+9 as a timezone.

Please first reset your Region and Time/Date settings to those appropriate for your actual location.

Unfortunately, I have seen *many* examples of counterfeits from the Qatar/UAE/Saudi area - they seem to work on the basis that since most people are non-residents, then they will/can not chase any problems.


Once you have reset your time/date settings properly, please attempt validation again, at www.microsoft.com/genuine/validate then post another MGADiag report.

 

[shadowmoon384]

My mistake in our time zone. didnt pay much attention to that.

I hope i dont disturbd u, but should i download the link u gave me? (Obviously im pretty ignorant about this)

 

[NoelDP]

Yes - pretty much anything from a microsoft.com source is safe and appropriate to download.

 

[shadowmoon384]

I did, there is a message that says: Optional update delivery is not working. You maybe a victim of software counterfeiting. What do i do next?

 

[NoelDP]

That error message normally only appears within the Windows Updates area - if it appears there when you do as advised, then it is almost certain that you have a counterfeit installation.

I can only suggest that you either purchase a legal Full Retail copy of Windows, or fill in a Piracy report with MS and hope for a good response from them.

 

[shadowmoon384]

Then im really in trouble. Im just curious but what if i cant buy for now a legal copy and cannot activate this thing (its quite expensive, u know) is there any major problem that is likely to occur in my laptop? b

 

[NoelDP]

The biggest problem is that you will not be able to access updates other than the Security ones - but such updates provide system improvements, and so you may find that your system responds slowly (or at least more slowly than it would do otherwise).

You will also be barred from access to certain areas of the system - and such areas allow control that is not otherwise available.

At the moment, all I can advise is that you attempt an SFC scan - it may correct some problems, and may also allow us to see what has happened....
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

run another MGADiag report, and post the results.

 

[seavixen32]

Golden:

Here is the result:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: ***** ***** ***** ***** PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85062
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}(4)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E8191EC-15C9-4DC3-8886-55DD7BBA8D84}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85062</PID><PIDType>5</PIDType><SID>S-1-5-21-3557145390-3644324294-2060978674</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="5"/><Date>20110707000000.000000+000</Date></BIOS><HWID>4B8C3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65261</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:15:2012 19:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT+lnD3en8mEX4nsL+8NxRgtMToxMDARso=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            TOSCPL        CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  OSFR            TOSHIB        A+2nd ID
  SLIC            TOSCPL        TOSCPL00
  SSDT            BrtRef        DD01BRT
  SSDT            BrtRef        DD01BRT

I hope this helps. Thank you.

You need to type in your activation code ( 25 digit code ) not your ID.

Sorry about that. I didnt know the difference between the two.

Just to clarify things for you:

The product ID tells Microsoft whether you have a retail version of Windows installed or an OEM version.

If it is in the format xxxxx-xxx-xxxxxxx-xxxxx then it is a retail version and providing it is genuine you can get support from Microsoft.

If it is the format xxxxx-OEM-xxxxxxx-xxxxx then it is an OEM version, for which the computer manufacturer should provide support.

The 25-character product key is the one you use to activate Windows with, which if not genuine will give you the sort of problems you're experiencing.

 

[NoelDP]

Actually - that is not quite correct.

The Product ID tells MS absolutely nothing - the PID is generated on installation, and is a very abreviated hash of the one that is sent to MS during activation. In fact, only 5-6 characters of the PID may vary depending on the installation - the rest are set by the Key and media used.

The critical characters in the case of Default Keys are the final block of 5 - ALL default keys are defined in the MGADiag report (and MS's own database) as Retail Keys.

A Default Key CANNOT be activated by any means whatever (except via hacker's routes) and will show as non-genuine once the grace period is expired.

 

[OldMX]

If your laptop has a genuine OS, restore to factory defaults just to make sure every licensing service is working correctly, also, check your office enterprise license, its marked as invalid.

 

[NoelDP]

If your laptop has a genuine OS, restore to factory defaults just to make sure every licensing service is working correctly, also, check your office enterprise license, its marked as invalid.

That idea would be fine - if the OP had a genuine Windows install.
However, all the eveidence so far says that the installation is NOT genuine.

The Office installation is definitely counterfeit - but that is irrelevant untill the situation with Windows is resolved.

 

[OldMX]

If your laptop has a genuine OS, restore to factory defaults just to make sure every licensing service is working correctly, also, check your office enterprise license, its marked as invalid.

That idea would be fine - if the OP had a genuine Windows install.
However, all the eveidence so far says that the installation is NOT genuine.

The Office installation is definitely counterfeit - but that is irrelevant untill the situation with Windows is resolved.

Too bad they know they use pirated software and still come here asking for help