Windows Fax and Scan only able to scan bmp

[ccwp]

Need some help. I scan everyday in tif using Windows fax and scan. Yesterday, suddenly it stopped letting me. Now I can only scan using bmp which doesn't work with my work program. I spent the day yesterday trying to troubleshoot and am at a loss! I run windows 7 version 6.1 service pack one. Any ideas?

 

[Tekno Venus]

Hi,

Please run the SFC file checker (the sfc /scannow command) 3 times and post the last log file here once you have completed it for me. Follow the directions here: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html.
This will repair system files and it might fix it. There is also a high probability that it wont solve the issue but it's a good start..
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[ccwp]

Thanks for the response. I got "Windows Resource protection did not find any integrity violations"

I'm unable to get a log. could you help me get that for you if you still need it? Thanks

 

[Tekno Venus]

Hi again,

There's no need for me to see the log anyway as "Windows Resource protection did not find any integrity violations" meant it found no errors to fix.
Next idea, go to control panel then programs. Click turn windows features on and off. In the dialog box, uncheck fax and scan (not sure exactly what it's called as I'm not at my pc but it's something like that). Ok and reboot. Then do the same thing but enable it. Then reboot and see if you can scan properly again.

Stephen

 

[ccwp]

Ok did that and still unable to scan.

 

[Tekno Venus]

What make and model is your scanner?

 

[ccwp]

I'm using a Brother MFC-5860cn

 

[Tekno Venus]

I need to go now as its geting late here in the uk but try reinstalling the drivers. That might work.

 

[ccwp]

Thank you for all of your help. I'm not sure how you reinstall the drivers. Maybe you would be so kind as to help me tomorrow. Thanks and have a good night!

 

[Tekno Venus]

Apologies for the delay in the reply, here is how to reinstall the drivers for your printer.

Go to control panel and then to devices and printers. Locate the printer and delete it. I think you just press delete or right click. You should then uninstall any software that came with your printer. Then reboot. Locate the disk that came with you printer or go to the brother website. Insert the disk or download the file. That should install the printer drivers.

If not, go to devices and printers and click add printer. Make sure the printer is on and then follow the on screen instructions.

If you need a hand again, don't be afraid to ask.
Stephen

 

[ccwp]

Ok it took me a bit but I did all then. Then updated the firmware as I realized mine was outdated. Thought that was all going to do the trick but it didn't. So then I used chat at the brother website and they basically told me to use control center. I told them that I had been as a means to get by but really prefer fax and scan. They said to contact Microsoft as they couldn't help me. lol. They said maybe 5 things to me and that was one of them.

 

[Tekno Venus]

I have another idea but I will appologise now as you will have to uninstall the drivers you just put on.

Uninstall the printer and brother software again. Sorry! You can always reinstall it later.
Now go back to control panel and make sure there are no references of the printer left. Click add a printer and install it using the windows driver. If it asks to use the existing driver, say no and get the windows ones. This will mean you can't use the brother software but hopefully you'll be able to scan. You'll have to see which one you want.

If it doesn't work you can always reinstall the brother driver
Sorry for the hassle
Stephen

 

[ccwp]

You certainly don't have to apologize as your helping me! Okay so I removed my driver, installed from windows no change. So I went ahead and installed it from brother again.
What I did figure out yesterday is that I can save my scanned bmp as tiff and use it that way but still don't understand why it won't scan as tiff. Frustrating!

 

[DavidE]

A lot of people recommend IrfanView for scanning.
I've never used it, but it's free if you want to give it a try.

IrfanView - Official Homepage - one of the most popular viewers worldwide

 

[Tekno Venus]

A lot of people recommend IrfanView for scanning.
I've never used it, but it's free if you want to give it a try.

IrfanView - Official Homepage - one of the most popular viewers worldwide

That might be the way forward. A 3rd party scanning software is the only real solution I can think of. I have a more drastic option if you really want to use the windows scanner.

Oh wait, as I'm typing this I've had an idea. Can you scan from inside paint? Open paint, go to the main menu and click get from scanner or camera. Does that work? Then you can save in any format.

 

[DavidE]

Oh wait, as I'm typing this I've had an idea. Can you scan from inside paint? Open paint, go to the main menu and click get from scanner or camera. Does that work? Then you can save in any format.

Cool !
I never thought of scanning into Paint...I scan into MS Word...
Paint is built into Windows...
Great idea.

 

[Tekno Venus]

Oh wait, as I'm typing this I've had an idea. Can you scan from inside paint? Open paint, go to the main menu and click get from scanner or camera. Does that work? Then you can save in any format.

Cool !
I never thought of scanning into Paint...I scan into MS Word...
Paint is built into Windows...
Great idea.

Thanks and thanks for the rep!

 

[Tekno Venus]

Have you managed to resolve the issue yet? If so, would you mind posting back saying how you did? It would help others.

Thanks
Stephen