Occasionally get a "Windows is not geniune" message upon boot

[jasong1968]

Occasionally get a "Windows is not geniune" message upon boot

Starting a few months ago, I once in a while see a "Windows is not geniune" message as Windows starts to boot. Running W7 Ult 64-bit, I have not yet updated to SP1. I click "ask me later", get another screen that I click out of, and then Windows boots. I go to Control Panel\System and Security\System and right there at the bottom, it says:

Windows Activation--------------

Windows is activated
Product ID: xyz

This is a retail OEM version.

Any idea what is going on here?

Thanks!

 

[Golden]

Hi,

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool:

1. Download and Save to desktop from this link:
http://go.microsoft.com/fwlink/?linkid=52012

2. Once saved, run the tool. Click on the Continue button, which will produce the report.

3. Click on the Copy button in the tool (ignore any error messages), and then paste into your next reply.

Regards,
Golden

 

[jasong1968]

Thanks for the reply. Here it is:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****- *edited*
Windows Product Key Hash: *edited*
Windows Product ID: *edited*
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {*edited*}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C1F73E8F-5A4B-47FE-A4AE-AE50A631C3FD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PTDTV</PKey><PID>00426-OEM-9154295-43201</PID><PIDType>3</PIDType><SID>S-1-5-21-617935222-3442105651-1450077743</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>D7B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: *edited*
Application ID: *edited*
Extended PID: *edited*
Installation ID: *edited*
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PTDTV
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/3/2012 12:40:25 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0002000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppuinotify

HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEACrYYijAPCIUKgIwmRrxoZYQ0kHwmQn66/gvYTeTb6oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 022410 APIC1359
FACP 022410 FACP1359
HPET 022410 OEMHPET
MCFG 022410 OEMMCFG
OEMB 022410 OEMB1359
OSFR 022410 OEMOSFR
SSDT DpgPmm CpuPm

 

[Golden]

Windows Product Key: *****-*****- *edited*
Windows Product Key Hash: *edited*
Windows Product ID: *edited*

Activation ID: *edited*
Application ID: *edited*
Extended PID: *edited*
Installation ID: *edited*

Please post the unedited MGADIAG report - nothing can be "stolen" from the edited items, its quite safe to post that information.

Tampered Service: sppuinotify

The above tampered service is probably the root cause of the non-genuine notification. It was either modified, tampered with or possibly corrupted due to malware. Lets assume its the latter. You need to do the following:

1. Click Start Orb, and in the search box type cmd
2. Right-click on cmd.exe when it shows, and then select 'Run as administrator'
3. In the cmd window, type sfc /scannow and hit enter

Post the results of this window, and then run a new MGADIAG report, and post the un-edited contents here.

Regards,
Golden

 

[jasong1968]

Ok, here's the repost of the MGAD:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-99CGK-YQGW7-PTDTV
Windows Product Key Hash: lOPhY9P7dWolmo+8xK58c5M4h3k=
Windows Product ID: 00426-OEM-9154295-43201
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {C1F73E8F-5A4B-47FE-A4AE-AE50A631C3FD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C1F73E8F-5A4B-47FE-A4AE-AE50A631C3FD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PTDTV</PKey><PID>00426-OEM-9154295-43201</PID><PIDType>3</PIDType><SID>S-1-5-21-617935222-3442105651-1450077743</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>D7B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-542-943201-02-1033-7600.0000-1992011
Installation ID: 000963582921746306164981711784776492661866994623354820
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PTDTV
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/3/2012 11:09:48 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0002000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppuinotify

HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAADAAAAAQABAAEACrYYijAPCIUKgIwmRrxoZYQ0kHwmQn66/gvYTeTb6oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 022410 APIC1359
FACP 022410 FACP1359
HPET 022410 OEMHPET
MCFG 022410 OEMMCFG
OEMB 022410 OEMB1359
OSFR 022410 OEMOSFR
SSDT DpgPmm CpuPm

Why are the product codes and keys necessary?

I ran sfc /scannow, and got:

Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Thanks!

 

[NoelDP]

( promised Golden I wouldn't interfere, but....)

Getting the unedited data is important, because it allows us to cross-check certain aspects - it's sometimes possible to tell then whether the installation has been sverely corrupted, or sompliy has a wrong setting somewgere.

Also (if you're clever than me) it can be fed into a parser which automates the reading and diagnosis (project for next year anyone?)

In your case the probable cause of your problems is a mis-set SPPUINOTIFY service.

please run the following commands from an Elevated Command Prompt window


NET START SPPUINOTIFY
SC QC SPPUINOTIFY
SC QUERYEX SPPUINOTIFY


copy and paste the results in your response

 

[jasong1968]

Here it is:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppuinotify
The SPP Notification Service service is starting.
The SPP Notification Service service was started successfully.

C:\Windows\system32>sc qc sppuinotify
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : SPP Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>sc queryex sppuinotify

SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 152
FLAGS :

C:\Windows\system32>

 

[NoelDP]

Hmmm - that looks normal.
The simplest solution would probably be to install SP1 - is there any reason that you haven't already done so?

 

[jasong1968]

Hmmm - that looks normal.
The simplest solution would probably be to install SP1 - is there any reason that you haven't already done so?

Yeah - I have the if it an't broke don't fix it mentality. Of course, you will say, "don't worry, it's safe to upgrade", and you are probably right, but....

Thank you for your time.

 

[NoelDP]

well, it's broke now.......