i think my brand new VIDEO CARD is broken

[Mark]

Your welcome, good choice , I'm sure you will very happy with it, are you fitting it yourself?

 

[edrik]

fitting ? by that.. do you mean putting all the wirings and stuff ?

 

[Mark]

Yes I meant installing it and connecting it all up.

 

[edrik]

I'll leave it to the guys at the pchub




Just found out that they have a Corsair 1000HX... maybe if I could return the Cougar PSU and add Php 4,000 - (around 80$) to buy the Corsair 1000HX..

 

[edrik]

the guys at pchub told me it was driver issues doing the problem..
they installed the latest drivers for my vidcards and until now my monitor is working fine... but after i restarted my computer *after a really long project render* one of the video cards went undetected again..:shock:

and another thing.. im running 32bit windows 7 build 7264..
Windows tells me that I have 6.00GB installed but only 2.00GB is usable..
any ideas ?

EDIT:
would installing x64 OS resolve this issue ? (the ram & video card issue)

 

[Mark]

the guys at pchub told me it was driver issues doing the problem..
they installed the latest drivers for my vidcards and until now my monitor is working fine... but after i restarted my computer *after a really long project render* one of the video cards went undetected again..:shock:

and another thing.. im running 32bit windows 7 build 7264..
Windows tells me that I have 6.00GB installed but only 2.00GB is usable..
any ideas ?

EDIT:
would installing x64 OS resolve this issue ? (the ram & video card issue)

Absolutely, x64 for sure because you can only read 4 Gigs with x86 and you have 2 Gigs of Dedicated Video RAM as well, so that only leaves 2 Gigs of system RAM out of the 6 Gigs usable.

The guys you took the system to, are they the same people who built it for you, because they sound like a bunch of idiots and I take it you didn't get the PSU you said you were going to get, if not I would seriously consider it because you will struggle without it. Did you mention the PSU to them, what was their response?

 

[edrik]

Absolutely, x64 for sure because you can only read 4 Gigs with x86 and you have 2 Gigs of Dedicated Video RAM as well, so that only leaves 2 Gigs of system RAM out of the 6 Gigs usable.

The guys you took the system to, are they the same people who built it for you, because they sound like a bunch of idiots and I take it you didn't get the PSU you said you were going to get, if not I would seriously consider it because you will struggle without it. Did you mention the PSU to them, what was their response?

yes they built my rig.. but i chose my parts....obviously i asked them if my PSU could handle all the "stuff" i've put in.. (since my first PSU choice was only a cougar700CM series 700watts, they suggested that going for 1000watts would be better)

and yes i have mentioned the PSU issue.. i even showed this thread......
the tech there told me that there is no v12 rails (or whatever it is he said) connected on my cards

(he said the 1000 watts would be enough and for me to try plugging my rig directly on an outlet... which i didnt try because a powershortage might rupture my system...)

and yeah i didnt get the supposedly better PSU since im short on cash
and i think they most likely wont allow me to exchange my crap PSU with a better one and pay for the remaining balance..

 

[edrik]

my rig is still working fine.. (with only one video card) but without SLI enabled which is what i really need at the moment for rendering.. and modelling my project...

I'll try putting x64 on my system after downloading it and maybe some miracle would happen

 

[edrik]

Absolutely, x64 for sure because you can only read 4 Gigs with x86 and you have 2 Gigs of Dedicated Video RAM as well, so that only leaves 2 Gigs of system RAM out of the 6 Gigs usable.

The guys you took the system to, are they the same people who built it for you, because they sound like a bunch of idiots and I take it you didn't get the PSU you said you were going to get, if not I would seriously consider it because you will struggle without it. Did you mention the PSU to them, what was their response?

so the reason my system is still kinda slow is because im running the wrong platform for my rig ?
would upgrading to x64 really boost the performance ?

 

[Mark]

The PSU you suggested to them was actually a better one for you then the one they told you to get, the one they told you to get has 6x12 Volt rails so you divide the 1000 Watts into 6 and that gives about 160 watts per 12 V Rail, where as the 700 Watt you originally wanted only had 2x12 Volt Rails giving you 350 Watts for each 12 Volt Rail, looking at the specs they give you on their site it states you get 30 Amps on each 12v rail.


This is from the product website.

Features

• Supports the newest specifications of ATX12V & EPS12V
• nVIDIA SLI and CrossFire Certified
• Extremly Low Noise level at < 23dB
• Ultra Quiet 140mm fan with thermal control function
• Created for usage with current and next generation multi core CPU and GPU platforms
• 80plus® Bronze certified
• Meets Energy Star requirement - Standby (Off mode) <2W, Sleep mode < 4W
• High efficiency: Up to 87%
• Two independent and stable +12V rails promote the best performance to gamers
• High-end industrial grade capacitors provide more electrical power storage to promote higher efficiency and longer product lifespan
• With Active-PFC (PF>0.99) at 100% loading and Universal AC input (100-240Vac Full Range)
• Modular cable design allows you to detach connectors freely and use only the cables you need
• Smart plug design: cable connectors are designed to connect to their proper input only
• Full Protection: OCP, SCP, OVP, UVP, OPP
• Safety and EMI certified: CB, TUV, CE, UL, cUL, FCC, MIC, BSMI
• 20+4 Main power connector
• 6x Peripheral connectors
• 1x Floppy connector
• 1x EPS 12V connector (8 pin)
• 6x SATA connectors
• 2x PCI-E connectors (6 pin)
• 2x 8 pin PCI-E connectors (6+2pin)

Dimension : 150 (W) x 140 (L) x 86 (H)cm

Warranty: One Year

HEC Group USA | COUGAR700CM


So they told you your Graphics Cards weren't connected to a 12v rail, if that's true I would very worried, when you removed your card yesterday was there a 6 pin power connector going to each of the cards?

 

[edrik]

The PSU you suggested to them was actually a better one for you then the one they told you to get, the one they told you to get has 6x12 Volt rails so you divide the 1000 Watts into 6 and that gives about 160 watts per 12 V Rail, where as the 700 Watt you originally wanted only had 2x12 Volt Rails giving you 350 Watts for each 12 Volt Rail, looking at the specs they give you on their site it states you get 30 Amps on each 12v rail.


This is from the product website.



HEC Group USA | COUGAR700CM


So they told you your Graphics Cards weren't connected to a 12v rail, if that's true I would very worried, when you removed your card yesterday was there a 6 pin power connector going to each of the cards?

no it was just seated on my mother board...


i think i just remembered what the techguy from pchub said..

"there aint no 6pin power connector that's why you wont need the *other* PSU"

 

[edrik]

i think he was telling me that my vid cards would work even without those pins or something... i can't remember since i dont really understand these "pins" and "rails"

 

[Mark]

no it was just seated on my mother board...


i think i just remembered what the techguy from pchub said..

"there aint no 6pin power connector that's why you wont need the *other* PSU"

Can you tell me the exact model Graphics card your running, I don't know of any high end cards that don't require at least one 6pin power connector, even my 8600 and 9600 GT needed them and my GTX260 needs 2 6pin connectors.

Also have you done a WEI test on that rig yet and what was the score you got?

 

[edrik]

Can you tell me the exact model Graphics card your running, I don't know of any high end cards that don't require at least one 6pin power connector, even my 8600 and 9600 GT needed them and my GTX260 needs 2 6pin connectors.

Also have you done a WEI test on that rig yet and what was the score you got?

my box tells me that it's a "Palit GeForce 9800GT 1gb 1024MB/256-bit/GDDR3 Dual-link DVI/HDI"

my WEI score is 5.5 because of my RAM.. the others are around 6.+++ can't remember.. I'm still rendering in my new rig so i cant use it at the moment.. it may take a while

 

[Dwarf]

Oh dear. It sounds as though you were very lucky though. In some cases, omitting to connect an auxilliary power connector to a graphics card that requires one can cause problems such as failure to operate under load. It can even cause motherboard failure in severe cases, especially if it tries to draw too much power via the PCI Express slot. Even mine requires it, although I have used the adapter that came with it to connect it to my PSU via 2 HDD molex connectors (my PSU doesn't have a dedicated 6-pin connector).

 

[edrik]

Oh dear. It sounds as though you were very lucky though. In some cases, omitting to connect an auxilliary power connector to a graphics card that requires one can cause problems such as failure to operate under load. It can even cause motherboard failure in severe cases, especially if it tries to draw too much power via the PCI Express slot. Even mine requires it, although I have used the adapter that came with it to connect it to my PSU via 2 HDD molex connectors (my PSU doesn't have a dedicated 6-pin connector).

my rig still works okay now... but can't detect the other video card..*it detected my two cards before i restarted my computer*

 

[Dwarf]

Information taken from NVIDIA GeForce 9800 GT: supercharge your graphics horsepower with this GPU at the perfect price and performance combination.

Notice the highlighted supplementary power connector requirements. Note that this is per card. If you have more than one installed, then your PSU has to have sufficient connectors available.

 

[Mark]

my box tells me that it's a "Palit GeForce 9800GT 1gb 1024MB/256-bit/GDDR3 Dual-link DVI/HDI"

my WEI score is 5.5 because of my RAM.. the others are around 6.+++ can't remember.. I'm still rendering in my new rig so i cant use it at the moment.. it may take a while

If the card has the 6 pin socket then it will definately require it and from this article I just found it states.

This video card requires the installation of one 6-pin auxiliary power connector. The product comes with the necessary adaptor for you to convert a standard peripheral power plug into a 6-pin power plug if your power supply doesn’t provide one of them or if you are installing two cards in SLI and your power supply has only one auxiliary power cable for video cards.

Palit GeForce 9800 GT 1 GB Video Card Review | Hardware Secrets

If they are telling you otherwise then I would take your computer elsewhere as they clearly have no idea what they are doing.

If you have the 6 pin connectors on PSU then I would suggest you connect them.

Looking at the specs on your PSU it states "3x 8 pin PCI-E connectors (6+2pin)" so there is no reason why they should not have been connected.

 

[edrik]

this is what im using.. sorry i forgot to put "green" on the name


here

 

[Mark]

Well if that's the ones you have then it looks like it doesn't need them so your problem must be something else, that card also has a lower power requirement so the PSU probably isn't the problem either, now I am thinking its the OS that might be your problem.

I think you should try x64 because it might be a memory sharing issue.