Solved Keep getting the "Windows has recovered from an unexpected shutdown"

[CDavis504]

Keep getting the "Windows has recovered from an unexpected shutdown"

Everytime I restart my system I keep getting the "Windows has recovered from an unexpected shutdown" box after I login.

Here are the error details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8009841B30
BCP3: FFFFFA8009841E10
BCP4: FFFFF800031CE470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\030613-23228-01.dmp
C:\Users\JohnDoeIII\AppData\Local\Temp\WER-50325-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


A couple of times it has froze and went to the blue screen of death, but this pops up even if I do a normal restart. Any help is appreciated.

 

[Dsprague]

please follow the Blue Screen of Death (BSOD) Posting Instructions

 

[CDavis504]

Here is the zip folder I'm getting.

 

[Dsprague]

Thank you, I had a look through your fileas and a couple of things I notcied. First you have both power ISO and Daemon tools installed, please uninstall both of them, once uninstalled please download and run this tool:

DuplexSecure - Downloads

When the tool runs if the uninstall button is grayed out your done and you can close the window, If it is not pleas click on it and allow the tool to run. DO NOT click the install button it will install a driver known to cause BSODs on your computer.

 

[CDavis504]

I used Your Uninstaller in super mode to uninstall both Daemon Tools and Power Iso, then I downloaded and ran DuplexSecure and clicked uninstall and then restarted.

 

[Dsprague]

Good, have you experienced a BSOD yet?

 

[CDavis504]

Good, have you experienced a BSOD yet?

I had one right after I clicked restart and I'm still getting the "Windows has recovered from an unexpected shutdown" popup after the restart.

 

[Dsprague]

Please post the new dump files

 

[CDavis504]

Here's the new one

 

[Dsprague]

PLease run the following command from and administrative command prompt, and also noted another program that is best to be removed:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

Also please remove this registry cleaner chances are it has done more harm than it has good, Windows 7 dose not require such vestiges.

Start Menu\Programs\AthTek RegistryCleaner

 

[CDavis504]

I uninstalled AthTek RegistryCleaner first, then ran SFC.EXE /SCANNOW as an administrator in CMD.exe and after it was done I selected all and copied the results, this is what I got:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC.EXE /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>SF

 

[Dsprague]

Now this may sound silly but please run the SFC command three more times the same way you did the first time and then post back your results.

 

[CDavis504]

ok, no problem, and I must say, Thank You so much for all your help.

 

[Dsprague]

I am happy to help where ever I can.

 

[CDavis504]

After running the scan three times I'm still getting the same results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC.EXE /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

Now, after each scan I was typing exit and then opening a new command prompt window, was I supposed to do it that way?

 

[Dsprague]

It doesn't matter, unfortunately it looks like there are files that the system file checker can not repair, so in this case it would be best to back up all the data you want to an external drive and then do a Repair Install. If you have any questions about the tutorial feel free to post back here and we will be happy to help.

 

[CDavis504]

Thanks so much for your help, that is what I'm going to do.

 

[Dsprague]

Let us know if you continue to have problems after the repair install.

 

[CDavis504]

Sure will

 

[CDavis504]

I decided to bite the bullet and make the upgrade to Windows 8. Going to try it out for a while and if I don't like it, I'll downgrade back to 7 or make the switch to Linux.