*Only* IE10 install fails in Windows Update

[gelectr]

First of all, I'm new here, so try to be patient as I stumble through the rules.
Normally I'm pretty good at fixing software issues, but this one has me stumped.

I have a machine running Win7 h/p which seems to have installed any other updates fine, but always chokes on IE10, throwing "Code 9C59 Windows Update encountered and unknown error."
(As a side note, I've *never* seen it encounter a *known* error.)

What I have done with no success:
Renamed the SoftwareDistribution folder.
Turned off Norton's 360.
Uninstalled IE9 and reinstalled (it said I had a newer version of IE9 installed *after* I had removed it and rebooted!)
Tried downloading and running the redistributable installer for IE10.

All failed. I have since downloaded and run SURT, run an sfc scan, and checked the Windows error log while I waited. There are loads of instances of this in the event viewer:

"Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems."

I compressed a copy of the CBS folder and attached it.
Thanks in advance for any help.
Greg

 

[NoelDP]

The errors from the CheckSUR log are these....

Unavailable repair files:
 servicing\packages\Package_1_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2817183_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2817183_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat

The CBS.log appears to be incomplete - it ends a lot earlier than it should do - but still shows the following error....

2013-08-06 14:30:23, Info                  CSI    0000009d [SR] Beginning Verify and Repair transaction
2013-08-06 14:30:24, Info                  CSI    0000009e [SR] Cannot repair member file [l:20{10}]"csrsrv.dll" of Microsoft-Windows-Csrsrv, Version = 6.1.7601.18113, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

Please reboot and post the new CBS folder - meanwhile I'll try and produce a fix protocol for the CheckSUR errors.

 

[gelectr]

Thanks, NoelDP. The Windows\Logs\CBS folder is just over 5MB in size. When zipped, it's 4.69MB. Nothing seemed to go wrong during the copy/packing process. Weird. Anyway, here's another copy fresh out of the oven.

Again, thanks for the reply. It is truly appreciated.

Greg

 

[NoelDP]

Sorry for the delay - I will get to it, I promise!

 

[NoelDP]

I've uploaded a file - glraa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder glraa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[gelectr]

Thanks, NoelDP, and I apologize for the time delay. I had to set this machine aside for a while and return to my "organic life" for a while.
Just as a point of interest, I had to create the CheckSur, Servicing, and Packages folders.

Attached are the latest log files.

I appreciate your time.

Greg

 

[NoelDP]

Hmm - looks like I misplaced a file somehow -

Checking Component Store
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18105_none_172530ffb11d766c 
Summary:
Seconds executed: 773
 Found 5 errors
 Fixed 3 errors
  CSI Payload File Missing Total count: 1
  CBS MUM Missing Total count: 4
  Fixed: CBS MUM Missing.  Total count: 3
  Fixed: CBS Paired File.  Total count: 4
Unavailable repair files:
 servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum

I'll try and catch up with everything and post a fix for both the remaining errors, later today.

 

[NoelDP]

I've uploaded a file - glrab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder glrab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

ALSO


I've uploaded a file - glrac.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\glrac
hit the enter key - if you get a 'Not Found' error try
DIR D:\glrac
or
DIR E:\glrac

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\glrac <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.

 

[gelectr]

OK, sorry for the delay, NoelDP.
Attached are the CBS logs from after the first step (glrab)

I'll be doing the second step next, and will upload soon.

Thanks,
Greg

 

[NoelDP]

Great - that's fixed the problem with the MUM/CAT files, now all we need it the win32k.sys file replacement to work

 

[gelectr]

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt

I'm never given the option to use a Command Prompt. The only options available on this HP after I log in that way are a "Startup Repair" link, and a Shut Down and a Restart button.

I tried booting into "Safe Mode with Command Prompt" instead and following the xcopy instructions, but that gave me an error saying it was unable to create the winsxs folder, but the folder already exists, so I don't really understand that one.

Could I boot it with a "Windows Ultimate Boot CD" and run the xcopy?

(I just re-read my post. Man, I'm embarrassed how much I sound like a useless noob.)

Greg

 

[NoelDP]

Yep - that should work as well, although we may need to check the file permissions afterwards (REMIND ME!)

 

[gelectr]

Well in my battle with the "Access denied" errors while trying to copy the glrac files into winsxs I ended up using a Knoppix Live DVD. Still getting the same 9C59 error.

Can't attach anything right now because I'm just getting this every time I try:

Server Error


500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

 

[NoelDP]

That usually means that the filesize is too large - delete the oldest CBSPersist files and try again

 

[gelectr]

OK, here's the latest CBS log, with the oldest 2 CBSPersist files deleted.

Also, here's the MGADiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3VPB3-KTJFW-6M8TP
Windows Product Key Hash: UH1EEKJ6LUu+ZIQ8hBi6SPc6e0I=
Windows Product ID: 00359-033-6702274-85748
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1134F985-E1BC-41A5-A808-E069BE64C6D7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1134F985-E1BC-41A5-A808-E069BE64C6D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6M8TP</PKey><PID>00359-033-6702274-85748</PID><PIDType>5</PIDType><SID>S-1-5-21-3611628854-3944841482-4017149424</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY428AA-A2L p6110f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.39 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090506000000.000000+000</Date></BIOS><HWID>4C333B07018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AF3C98994FE4F28</Val><Hash>Ok4gDKmaLz+IiLOAk2IksKO300w=</Hash><Pid>81602-916-0851536-68954</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-033-670227-01-4105-7600.0000-1082010
Installation ID: 021545962371786621385190216036282076420001866935387385
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6M8TP
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 28/08/2013 10:46:58 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:6:2013 03:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAonYGiRi11CQ26OJsCMrqNUbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

 

[NoelDP]

Info                  CSI    0000007d [SR] Verifying 100 (0x0000000000000064) components
 Line 3014: 2013-08-27 15:34:50, Info                  CSI    0000007e [SR] Beginning Verify and Repair transaction
 Line 3015: 2013-08-27 15:34:50, Info                  CSI    0000007f [SR] Cannot repair member file [l:20{10}]"csrsrv.dll" of Microsoft-Windows-Csrsrv, Version = 6.1.7601.18113, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3016: 2013-08-27 15:34:54, Info                  CSI    00000080 [SR] Unable to repair \SystemRoot\WinSxS\Manifests\\[ml:298{149},l:186{93}]"amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_27ac1dcabbfe37b8.manifest"
Search ", error" (73 hits in 1 file)

... and then SFC crashed

Please run another CheckSUR scan and post the new CheckSUR log (only) - it may show more errors than the one in the archive from 2 weeks ago.

 

[gelectr]

Here's the latest CheckSUR logs.
Hopefully this shows us the last piece of the puzzle. My buddy who owns this computer is coming back this weekend and says he will be needing it back, fixed or not. (I hate when that happens)

 

[NoelDP]

Ah - we have one error in CheckSUR

Unavailable repair files:
 servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2817183~31bf3856ad364e35~amd64~~9.4.1.0.cat

... which has possibly cause the crash in POQ 18 of the SFC scan

2013-08-28 22:19:31, Info                  CSI    0000007e [SR] Beginning Verify and Repair transaction
2013-08-28 22:19:31, Info                  CSI    0000007f [SR] Cannot repair member file [l:20{10}]"csrsrv.dll" of Microsoft-Windows-Csrsrv, Version = 6.1.7601.18113, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-28 22:19:33, Info                  CSI    00000080 [SR] Unable to repair \SystemRoot\WinSxS\Manifests\\[ml:298{149},l:186{93}]"amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_27ac1dcabbfe37b8.manifest"
2013-08-28 22:19:33, Error                 CSI    00000081 (F) STATUS_OBJECT_NAME_NOT_FOUND #1419209# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0xcfca20->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[106]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.18113_none_27ac1dcabbfe37b8"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xcfca00, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000034]
2013-08-28 22:19:33, Error                 CSI    [EMAIL="00000082@2013/8/29:02:19:33.746"]00000082@2013/8/29:02:19:33.746[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)

I'll post a fix protocol for the CheckSUR error later

 

[NoelDP]

I've uploaded a file - glrad.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21972
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder glrad in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and reboot

Run another SFC /SCANNOW, reboot, and post the CBS.log file

 

[gelectr]

Thanks for the speedy response, Noel! Here's the latest from CheckSUR.
Hopefully that's all you need. I slashed and burned a lot out of the zip files.

addendum:
Just realized I neglected to reboot before running the sfc scan. If that's a real louse-up, I'll re-do the sfc.