External USB3.0 drive is missing at startup

[racrwannbe]

Hello Windows 7 forum,

My computer does not detect my external hard drive when I turn the computer on. Once it's on, if I unplug the drive and then plug it back in again, it detects it and I can use it normally. However once I shutdown or restart the computer, the drive is once again missing.

This just started happening, I believe since I installed the latest Intel USB 3 drivers. I've tried rolling back to the original driver from my motherboard's homepage, but that hasn't helped.

At startup, I can see in the device manager that the USB Mass Storage Device was unable to start (screenshot attached) but I have no idea why.

Your help is greatly appreciated! Happy Thanksgiving!

 

[archer]

Hi, Welcome to Sevenforums.

I think this is an issue with Win 7. I also read a forum with this same issue.

Here is the link for your reference.

 

[racrwannbe]

Thank you for your reply. Alas, the method listed in the other link didn't resolve my issue. I ran through the entire procedure just fine, and when I plug the external drive into either USB3 port, it works. But as soon as I restart the computer, the drive is still goes missing (same code 10 error), and I have to un-plug and re-plug into the USB3 port for it to reappear. Interesting enough, if I leave the drive plugged into a USB2 port, the computer remembers the drive after I restart.

 

[racrwannbe]

I'm starting to think the problem is with the drive itself. I tried a different external drive in both USB 3 ports and the computer has no issue seeing that one on startup. I'll be checking the Seagate forums now. Thank you.

 

[Golden]

Unfortunately, it can be a common problem:
http://www.sevenforums.com/hardware...case-dissapearing-usb3-external-drives-2.html

 

[whs]

Unfortunately, it can be a common problem:
http://www.sevenforums.com/hardware...case-dissapearing-usb3-external-drives-2.html

Did you ever resolve your case ??

 

[Golden]

No Wolfgang,I never managed to solve it.

 

[archer]

Link given in my post above says that this issue is common with win 7 and 8.

 

[whs]

No Wolfgang,I never managed to solve it.

That's too bad. The issue seems to be relatively common and mysterious.

 

[Golden]

This is where Microsoft has let us down very badly.....no native USB3.0 drivers on W7
. Something I have ranted about before.

 

[carwiz]

Have you tried the FIX? Fix: "This device cannot start" Code 10 error in Device Manager in Windows

Ops, should have been this link: http://support.microsoft.com/kb/310123