"Windows Error Recovery" System did not shut down properly

BestNoobAround

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I've recently been getting this message when playing Rust and Sniper Elite V2, I also get it if I bump my computer desk too hard. I tried the "Last Known Good Configuration" fix but it didn't work, and I tried the "Repair Your Computer" option, but when I get to the log-in part, my keyboard won't work. I've had the computer for a few months but the problem only occurred a few weeks ago, and and has only been a serious issue this past week.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD FX(tm)-8350 Eight-Core ProcessorG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1...NVIDIA GeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD FX(tm)-8350 Eight-Core Processor
Motherboard
ASRock 970 Extreme3 R2.0
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Graphics Card(s)
NVIDIA GeForce GTX 760
Sound Card
(1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2
Monitor(s) Displays
Asus VS238H-P 23.0" Monitor
Screen Resolution
1920 x 1080
Hard Drives
Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair CX 600W 80+ Bronze Certified Semi-Modular ATX Power
Case
BitFenix Shinobi Window (White) ATX Mid Tower Case
Keyboard
HP
Mouse
HP
Antivirus
avast
Browser
chrome

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
If your are just bumping your desk the computer is sitting on or around I'm thinking you have a loose connection from things like the wall outlet to the computer or a power connection inside the case.
A faulty power supply. Their are many things that would cause this.
I would check ALL connections.

As ICit2lol has requested. System Specs are needed.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD FX(tm)-8350 Eight-Core ProcessorG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1...NVIDIA GeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD FX(tm)-8350 Eight-Core Processor
Motherboard
ASRock 970 Extreme3 R2.0
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Graphics Card(s)
NVIDIA GeForce GTX 760
Sound Card
(1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2
Monitor(s) Displays
Asus VS238H-P 23.0" Monitor
Screen Resolution
1920 x 1080
Hard Drives
Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair CX 600W 80+ Bronze Certified Semi-Modular ATX Power
Case
BitFenix Shinobi Window (White) ATX Mid Tower Case
Keyboard
HP
Mouse
HP
Antivirus
avast
Browser
chrome
If your are just bumping your desk the computer is sitting on or around I'm thinking you have a loose connection from things like the wall outlet to the computer or a power connection inside the case.
A faulty power supply. Their are many things that would cause this.
I would check ALL connections.

As ICit2lol has requested. System Specs are needed.

I checked all cables, some were a bit loose, I put the power bar in a place where the cables shouldn't move. I've bumped my desk before and everything was fine, so I have my doubts if it's completely because of the cables, but I hope it is, since that's an easy fix.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD FX(tm)-8350 Eight-Core ProcessorG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1...NVIDIA GeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD FX(tm)-8350 Eight-Core Processor
Motherboard
ASRock 970 Extreme3 R2.0
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Graphics Card(s)
NVIDIA GeForce GTX 760
Sound Card
(1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2
Monitor(s) Displays
Asus VS238H-P 23.0" Monitor
Screen Resolution
1920 x 1080
Hard Drives
Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair CX 600W 80+ Bronze Certified Semi-Modular ATX Power
Case
BitFenix Shinobi Window (White) ATX Mid Tower Case
Keyboard
HP
Mouse
HP
Antivirus
avast
Browser
chrome
Your power bar it's self can be the cause or in rare case it could be the power button on the computer tower (case) sticking. Check power button harness connection to the motherboard.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Your power bar it's self can be the cause or in rare case it could be the power button on the computer tower (case) sticking. Check power button harness connection to the motherboard.

I don't think it's the power button, the computer turns off a different way if I just click the power button, nor does anything about it make me think it's stuck or malfunctioning.

The power bar is quite old, but I still do't think it's that, as this problem almost only occurs when playing a game.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD FX(tm)-8350 Eight-Core ProcessorG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1...NVIDIA GeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD FX(tm)-8350 Eight-Core Processor
Motherboard
ASRock 970 Extreme3 R2.0
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Graphics Card(s)
NVIDIA GeForce GTX 760
Sound Card
(1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2
Monitor(s) Displays
Asus VS238H-P 23.0" Monitor
Screen Resolution
1920 x 1080
Hard Drives
Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair CX 600W 80+ Bronze Certified Semi-Modular ATX Power
Case
BitFenix Shinobi Window (White) ATX Mid Tower Case
Keyboard
HP
Mouse
HP
Antivirus
avast
Browser
chrome
I don't know how playing games has anything to do with hitting your desk.
Please explain.
Check Event Viewer for code 41.

A kernel power 41 event is an abnormal shutdown,
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
They aren't related, the message only appears in the past couple weeks when playing sniper elite V2 and Rust. A couple times when I've bumped my desk, the message also appeared. But there are times when I bump my desk and the message doesn't appear.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD FX(tm)-8350 Eight-Core ProcessorG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1...NVIDIA GeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD FX(tm)-8350 Eight-Core Processor
Motherboard
ASRock 970 Extreme3 R2.0
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Graphics Card(s)
NVIDIA GeForce GTX 760
Sound Card
(1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2
Monitor(s) Displays
Asus VS238H-P 23.0" Monitor
Screen Resolution
1920 x 1080
Hard Drives
Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair CX 600W 80+ Bronze Certified Semi-Modular ATX Power
Case
BitFenix Shinobi Window (White) ATX Mid Tower Case
Keyboard
HP
Mouse
HP
Antivirus
avast
Browser
chrome

Hmm that code 41 there are fewGoogle's I have found that relate to a either a problem within the Devicemanager or that a driver has been installed for a device before it has beenactually installed.

So I would firstly suggest runningthese

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html<if necessary include the /f and /r in the command line as per Option2

My second port of call after thatwould be to remove the GPU and uninstall the driver then reinstall it after thecard has been reseated. .
Driver - Desktop

Having said that I think Layback Bear has a point in the looseness of the power lead itself it could be a faulty connection at the PSU end too - now I an NOT suggesting you tamper or try and fiddle with that device - just check to see if it wobbles around at all.
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK

Hmm that code 41 there are fewGoogle's I have found that relate to a either a problem within the Devicemanager or that a driver has been installed for a device before it has beenactually installed.

So I would firstly suggest runningthese

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html<if necessary include the /f and /r in the command line as per Option2

My second port of call after thatwould be to remove the GPU and uninstall the driver then reinstall it after thecard has been reseated. .
Driver - Desktop

Having said that I think Layback Bear has a point in the looseness of the power lead itself it could be a faulty connection at the PSU end too - now I an NOT suggesting you tamper or try and fiddle with that device - just check to see if it wobbles around at all.


I ran the first test, it says windows resource protection found corrupt files but was unable to fix some of them.

I ran the second link, I'll have to restart my computer to do that one though. Second test didn't find any issues
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD FX(tm)-8350 Eight-Core ProcessorG.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1...NVIDIA GeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
AMD FX(tm)-8350 Eight-Core Processor
Motherboard
ASRock 970 Extreme3 R2.0
Memory
G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
Graphics Card(s)
NVIDIA GeForce GTX 760
Sound Card
(1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2
Monitor(s) Displays
Asus VS238H-P 23.0" Monitor
Screen Resolution
1920 x 1080
Hard Drives
Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair CX 600W 80+ Bronze Certified Semi-Modular ATX Power
Case
BitFenix Shinobi Window (White) ATX Mid Tower Case
Keyboard
HP
Mouse
HP
Antivirus
avast
Browser
chrome
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