BSOD playing games and browsing internet

[KevinChronicles]

I have had my computer for a few years and it has been BSODing for a long time also. I have reason to believe that it has something to do with the RAM or accessing the data for these action because it is only during gameplay and having multiple windows in a browser open. I cant play games for more than a hour before it BSOD's, also streaming the gameplay, having dual monitors active, and multiple browser windows open all make it BSOD. OR so it seems, unless its just one thing that happens to occur while any of these actions are being done. Please help?

 

[HarriePateman]

Hello i have had a look at your dump files. here are the results:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007d0e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b640a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


[COLOR="Red"]BUGCHECK_STR:  0x124_AuthenticAMD[/COLOR]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre

STACK_TEXT:  
fffff880`02fdda88 fffff800`0402da3b : 00000000`00000124 00000000`00000000 fffffa80`07d0e028 00000000`b640a000 : nt!KeBugCheckEx
fffff880`02fdda90 fffff800`041f0463 : 00000000`00000001 fffffa80`07ff0820 00000000`00000000 fffffa80`07ff0870 : hal!HalBugCheckSystem+0x1e3
fffff880`02fddad0 fffff800`0402d700 : 00000000`00000728 fffffa80`07ff0820 fffff880`02fdde30 00000000`10286100 : nt!WheaReportHwError+0x263
fffff880`02fddb30 fffff800`0402d052 : fffffa80`07ff0820 fffff880`02fdde30 fffffa80`07ff0820 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02fddc80 fffff800`04020e8f : 00000000`06168000 00000000`00000001 fffff880`02fddeb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02fddcc0 fffff800`040d84ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02fddcf0 fffff800`040d8313 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02fdde30 00000000`52215b81 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0047f0c4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x52215b81

I can tell you that 0x124_AuthenticAMD is the problem, 0x124 is cause by a hardware error, most probably by overclocking.

 

[Boozad]

All of your dumps are 0x124 which points to a hardware error. I can't glean anything from the dumps though whatsoever (as is normally the case with 0x124s) so we're going to have to run a series of hardware tests to try and out the culprit.

   Warning

:warn: If you're overclocking your system, revert back to stock clocks now. :warn:

:ar: Run Prime95 to stress test your CPU. http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them.

:ar: Run MemTest86+ to analyse your RAM. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

:ar: Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

:ar: Run chkdsk. http://www.sevenforums.com/tutorials/433-disk-check.html

:ar: Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them.

 

[Boozad]

I can tell you that 0x124_AuthenticAMD is the problem

AuthenticAMD is a generic line thrown out in 0x124s as is GenuineIntel and doesn't give away anything about the cause of the BSOD.

 

[HarriePateman]

I can tell you that 0x124_AuthenticAMD is the problem

AuthenticAMD is a generic line thrown out in 0x124s as is GenuineIntel and doesn't give away anything about the cause of the BSOD.

im still learning

 

[KevinChronicles]

All of your dumps are 0x124 which points to a hardware error. I can't glean anything from the dumps though whatsoever (as is normally the case with 0x124s) so we're going to have to run a series of hardware tests to try and out the culprit.

   Warning

:warn: If you're overclocking your system, revert back to stock clocks now. :warn:

:ar: Run Prime95 to stress test your CPU. http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them.

:ar: Run MemTest86+ to analyse your RAM. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

:ar: Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

:ar: Run chkdsk. http://www.sevenforums.com/tutorials/433-disk-check.html

:ar: Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them.

i ran seatools' 3 tests for the hdd and passed.
I ran disk check but dont know if it has a log or something.
I ran furmark for 4 minutes and had temps of 80C-84C from 3800-4000 frames.
I was running Prime95 tool when i got the blue screen. I had just started it too, btw.
Does it mean its the cpu or run the memtest86 tests also?
I ran the furmark test for about 4 minutes and thought that the temp would be bad for(i read the gtx 560 should be good enough around 80 C)

 

[Boozad]

The GPU and GDD tests look good, however the Prime95 BSOD could well point to the CPU. Run MemTest86+ and let's rule out the memory, we can go back to the CPU when we know everything else is good.

 

[KevinChronicles]

The GPU and GDD tests look good, however the Prime95 BSOD could well point to the CPU. Run MemTest86+ and let's rule out the memory, we can go back to the CPU when we know everything else is good.

I don't know when your usually on, but I'm about 8 hours into the test and have had 4 non error passes. Would I be able to quit or just keep testing. And if it is the CPU would I need to get a new one or is it fixable like reseating it?

 

[Boozad]

MemTest 86+ needs to run for at least 8 passes to be certain of the results. Let that finish and then we'll get to the CPU.

 

[KevinChronicles]

MemTest 86+ needs to run for at least 8 passes to be certain of the results. Let that finish and then we'll get to the CPU.

I ran it and it passed all the passes.
After restarting my computer it won't boot correctly, either in safety to restore it or it boots the windows logo but just black screens.

 

[KevinChronicles]

I changed some boot settings and now I can access safe mode, I've tried to restore from a point from 1 and 2 days ago but I still get a black screen. I have also tried different ports and cables but non work.

 

[Boozad]

Was your CPU overclocked?

 

[KevinChronicles]

Was your CPU overclocked?

Nope never been overclocked

 

[Boozad]

It certainly looks like it's your CPU that's the problem here. Still no luck booting up normally?

 

[KevinChronicles]

It certainly looks like it's your CPU that's the problem here. Still no luck booting up normally?

No, only in safe mode. It's stuck on black after the windows logo.

 

[Thedoctor44]

It's a bad CPU.

[COLOR="Red"]Error         : DCACHEL1_DRD_ERR (Proc 3 Bank 0)[/COLOR]
  Status      : 0xb640a00000000135
  Address     : 0x0000000021cd5c80
  Misc.       : 0x0000000000000000

Every single one gives the same error, a Level 1 data read cache error on the 3rd processor primary memory bank.

Remove the CMOS battery to remove and improper timings.
Check your temperatures, post a screenshot using Speccy
Remove any bloatware like AI Suite as they can cause such issues.

If all of the above don't help, replace the CPU.

 

[KevinChronicles]

It's a bad CPU.

[COLOR="Red"]Error         : DCACHEL1_DRD_ERR (Proc 3 Bank 0)[/COLOR]
  Status      : 0xb640a00000000135
  Address     : 0x0000000021cd5c80
  Misc.       : 0x0000000000000000

Every single one gives the same error, a Level 1 data read cache error on the 3rd processor primary memory bank.

Remove the CMOS battery to remove and improper timings.
Check your temperatures, post a screenshot using Speccy
Remove any bloatware like AI Suite as they can cause such issues.

If all of the above don't help, replace the CPU.

I dont know what the CMOS battery is. What is ai suite?

 

[Thedoctor44]

On your motherboard, there is a small flat battery, it looks like a watch battery.
Take that out and put it back.

AI suite is bloatware software by ASUS that you should find in your programs list, uninstall it.

 

[KevinChronicles]

On your motherboard, there is a small flat battery, it looks like a watch battery.
Take that out and put it back.

AI suite is bloatware software by ASUS that you should find in your programs list, uninstall it.

It didn't do anything.