Solved BSOD when playing Hearthstone, probably caused by drivers

[Ondwak]

Hi, I've been getting BSODs pretty often in the past 10 days or so, although I never had one before in this computer's or even my own life. I have read your instructions and am enclosing a log from SF diagnostic tool, although as far as I know, there is no memory dump, because I couldn't manage to get one. On the BSOD screen it says "Physical memory dump complete" so there shouldn't be a problem, but your software just isn't able to get it. Can you supply further instructions on how to get rid of this problem or how to get my hands on the memory dump? Thanks alot!

Edit: When I turned on driver verifier and tried to reboot, my computer went BSOD immediately after bootup, so that makes me think the issue is driver-related.

 

[HarriePateman]

Hello please click the link and this will help you get hold of your DMP Logs.

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

 

[Ondwak]

The problem is, I can't get the dump file, I have followed all the instructions and the settings are right, but there just really is no file. Can't it be hidden somehow or what could be the problem here?

 

[HarriePateman]

Okay try this tool:

http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html

Make sure DMP Files are enabled to save on your pc.

 

[Ondwak]

I have already done this, and all of the files are attached in my first post I can reupload them to dropbox, if you wish.

 

[HarriePateman]

There doesn't seem to be any DMP Files in them.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[Ondwak]

There are none, because I'm unable to get them. I just can't find them in Windows, where they should be, although the BSOD confirms that they have been written.

 

[HarriePateman]

The 7F Tool, will grab them for you.

Click "grab All"

 

[Ondwak]

I get the message "Sorry, No Dump Found. Collection still in progress."

 

[HarriePateman]

Okay then your computer can be configured to collect dumps.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[Ondwak]

As I have written before, I have it all configured right. Here is the actual BSOD: https://www.dropbox.com/s/r1ff2jmyl2scmvh/IMG_20140721_184533.jpg

 

[HarriePateman]

Have you checked through the link, to make sure?

 

[Ondwak]

I have. Even after writing "wmic RECOVEROS get DebugInfoType" in the command prompt it gives me number 3 so that's double-checked minidump write.

 

[HarriePateman]

Il ask one of the other guys to come take a look at this.

 

[Arc]

"Physical memory dump complete." But no dump is collected by either of the programs.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any sort of disc cleanup program before you upload another zip.

When you can upload the dumps, Harrie will take a look and will suggest the appropriate steps to you.

 

[HarriePateman]

"Physical memory dump complete." But no dump is collected by either of the programs.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any sort of disc cleanup program before you upload another zip.

When you can upload the dumps, Harrie will take a look and will suggest the appropriate steps to you.

Thank you arc, I will be more then happy to help

 

[Arc]

Thank you arc, I will be more then happy to help

 

[Ondwak]

Done. Still no dump anywhere This is in the case when BSOD occurs right after I start the system with driver verifier enabled. Could it write the dump file when BSOD occurs with the system running? I'll try to do so...

 

[Arc]

Disable driver verifier.

At first we need to see the normal BSODs. If and only if there is enough reason to enable driver verifier, we will suggest you to enable it.

 

[Ondwak]

Okay! Hopefully the crash will really be recorded. I'll post a result as soon as I get one Thanks for your patience!