Solved I can't update PXI Hardware HID Complaint Device in windows update

[Cryptic221]

Every time I try to update PXI Hardware HID Complaint Device in windows update I get error code 80070020.
I disabled my antivirus and tried updating it again didn't help. Do any of you have any solutions that will most likely work

 

[NoelDP]

This appears to be a process-share error.
I suspect that you may have multiple instances of the same process running and Windows is getting confused.
This is sometimes the case with Malware, and sometimes a problem with an AV - but there are other causes.

What AV is currently installed? What other Security software is installed?


See the advice here Windows Update error 80070020 - Windows Help
follow that, and post back with the results.

If you're still unable to install the updates,
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[Cryptic221]

I have Avast anti virus. I tried the above method still no luck

 

[NoelDP]

And the CBS data?

 

[Cryptic221]

Here are my cbs files int's in a zip

 

[NoelDP]

The data appears to be corrupted - please try again

 

[Cryptic221]

Here re uploaded hope you can open it now

 

[NoelDP]

I can see no sign that SFC /SCANNOW has been run since mid-June.
Are you sure that you ran it?

 

[Cryptic221]

I ran sfc/scannow aging now what do I do do I re upload the cbs data file

 

[NoelDP]

Yes please

 

[Cryptic221]

Sorry for the late response
here is my cbs data

https://www.dropbox.com/s/xy3nboe84j1bulq/CBSdata.rar?dl=0

 

[NoelDP]

The SFC scan was clear, and there's nothing seriously amiss in the background CBS.log - I'll go through the CBSPersist logs later (gotta get to work!)

 

[Cryptic221]

Okay. Btw is it possible that a trojan or virus is causing this

 

[NoelDP]

There's nothing significant in the CBSPersist files - and the 80070020 error appears nowhere.

Open Device Manager - and set the View option to 'Show hidden devices'
Find any entry for the device 'PXI Hardware HID Complaint Device'
right-click on it, and select Properties. Are there any error messages associated?
repeat for each instance of the device.
Post back with the results.

post your C:\Windows\windowsupdate.log file.

 

[Cryptic221]

I right clicked on Hardware HID compliant device it said this device is working properly and her is my windowsupdate.log file

https://www.dropbox.com/s/e1a03pfilx9fdzj/WindowsUpdate.log?dl=0

 

[NoelDP]

This appears to be the error-sequence...

2014-08-28 22:25:12:738 3512 10e4 Handler :: START ::  Handler: Driver Install
2014-08-28 22:25:12:738 3512 10e4 Handler :::::::::
2014-08-28 22:25:12:738 3512 10e4 Handler   : Updates to install = 1
2014-08-28 22:29:13:764 3512 10e4 Handler Device id = USB\Vid_093a&Pid_2521 
2014-08-28 22:29:13:765 3512 10e4 Handler DriverPingback=1|1|USB\VID_093A&PID_2521&REV_0100|2006-06-21|6.1.7601.18199||0|0|Microsoft|(Standard system devices)|USB Input Device|generic_hid_device
2014-08-28 22:29:13:765 3512 10e4 Handler WARNING: Driver install of {E3CE793C-5CFE-4E8C-B0AD-09F76C00907D} on USB\Vid_093a&Pid_2521 failed with error 80070020; mapping to error 8024200B
2014-08-28 22:29:13:765 3512 10e4 Handler   : WARNING: Exit code = 0x8024200B

This appears to be a mouse driver.
If your mouse/trackpad is working OK, I'd say just hide the update and ignore it.

 

[Cryptic221]

I really need this update in order to use my xbox controller and guitar hero controller on my pc. I got the drivers for my xbox controller but it won't work without this update.

 

[NoelDP]

In that case, I'll try and get a hardware specialist to look over the thread and see if he can come up with something.

 

[ICIT2LOL]

Look Cryptic I am no expert but what I don't understand is why the controller needs the update. It strikes me like saying my GTX 650 GPU won't work without a certain update.

The controller I have really no idea what it is so can you let us know what it actually is please so we can look at the drivers for it.

 

[Cryptic221]

It's an Xbox 360 controller and a usb guitar hero guitar for xbox they work fine on other computers in my house just not my computer. Since these controllers are HID devices I think it needs to update in order to work