Hello, everybody. I've had a rather rough time, lately, with my computer. For whatever reason, I could not update my computer via Windows Update. I constantly had errors. I could not figure out why nothing was downloading, and I found no solutions to the problem. Fast-Forward to about 5 days ago, and I encountered another, more annoying issue. I started to receive a pop-up notification letting me know that my version of Windows 7 (Home Premium, 64 Bit) was Not Genuine. I wondered... how could this be? I've had my computer for just over 2 years, with Windows 7 coming pre-installed. So I checked online on sites like this one, and I found a couple different solutions. One was to try to re-input the key. That did not work. Windows 7 was appearing as 'Activated', prior, but the issue of the "Non-Genuine" pop-up had risen.
From searching up the error code, I came across this suggestion:
From Windows Activation (this time accessed after following the prior steps), I tried entering both the OEM and COA (sticker) product keys. They came up with either an error or a notification telling me that my key did not work. I cannot remember which of those keys received which response (to my fault, I apologize for not keeping track). After that, my computer background was removed and in place was a black screen stating that my copy of Windows 7 Home Premium was not genuine.
I tried once again to use the activation/re-entry of key program, but that did not work.
After error code 0xC004F063 kept occurring, I attempted something else. I tried to use SLMGR-REARM, based yet again (perhaps foolishly) on an internet suggestion to someone having an issue similar (but not identical) to mine. My computer restarted, and the Non-Genuine background appeared for about 10 seconds, before my computer 'snapped out of it' and the background just went plain black (I'm guessing my previous background from before the Non-Genuine message was deleted from my history). I went into my control panel and viewed the activation. This is what it now reads:
Basically, what occurred is SLMGR-REARM made my Windows 7 into a 3 day trial...
I tried entering both my codes into Activation, once again (the OEM and COA), but both were 'already in use'. At that point, I also noticed that when I opened the Activation window, the option to phone Microsoft had disappeared. I did not think of phoning them earlier, as I wanted to try all possible things to see if I could fix the issue myself (idiot mistake, I know). So now, I'm stuck with a 3 day trial of Windows 7 (thanks to SLMGR-REARM), both my codes don't work, and I'm still getting a 'Not Genuine' pop-up.
Here is my MGADT log:
Is there any way possible for me to:
a) Undo the damage (replacement done by SLMGR-REARM) to clear for my ACTUAL keys, so that they are not listed as 'In Use'
b) Enter in my actual COA key and finally validate the program
c) Fix the issue of Windows Update failing to install (yet still download) key updates
d) Get the correct number to call Microsoft to see if I can get this issued resolved through them
And I guess the real question is:
Should I just back-up media and wipe the entire thing? Is it time to perhaps upgrade to Windows 8.1?
Thank you for your patience and time-- I know I have listed several things here (all of which are interconnected, it seems), and this may seem like a long, strung-out issue post. Any contribution from anyone is really welcomed.
From searching up the error code, I came across this suggestion:
HTML:
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.From Windows Activation (this time accessed after following the prior steps), I tried entering both the OEM and COA (sticker) product keys. They came up with either an error or a notification telling me that my key did not work. I cannot remember which of those keys received which response (to my fault, I apologize for not keeping track). After that, my computer background was removed and in place was a black screen stating that my copy of Windows 7 Home Premium was not genuine.
I tried once again to use the activation/re-entry of key program, but that did not work.
After error code 0xC004F063 kept occurring, I attempted something else. I tried to use SLMGR-REARM, based yet again (perhaps foolishly) on an internet suggestion to someone having an issue similar (but not identical) to mine. My computer restarted, and the Non-Genuine background appeared for about 10 seconds, before my computer 'snapped out of it' and the background just went plain black (I'm guessing my previous background from before the Non-Genuine message was deleted from my history). I went into my control panel and viewed the activation. This is what it now reads:
Basically, what occurred is SLMGR-REARM made my Windows 7 into a 3 day trial...
I tried entering both my codes into Activation, once again (the OEM and COA), but both were 'already in use'. At that point, I also noticed that when I opened the Activation window, the option to phone Microsoft had disappeared. I did not think of phoning them earlier, as I wanted to try all possible things to see if I could fix the issue myself (idiot mistake, I know). So now, I'm stuck with a 3 day trial of Windows 7 (thanks to SLMGR-REARM), both my codes don't work, and I'm still getting a 'Not Genuine' pop-up.
Here is my MGADT log:
HTML:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {671B24A3-050A-4AA0-AA81-B4D3F38184CC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{671B24A3-050A-4AA0-AA81-B4D3F38184CC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3304724378-175617510-49098709</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite S875D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>6.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20121002000000.000000+000</Date></BIOS><HWID>9C0F3407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-4105-7601.0000-0062015
Installation ID: 011751454176227706219455172911786184985174521693663584
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Initial grace period
Time remaining: 43140 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 1/7/2015 12:48:00 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 1:6:2015 22:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: PgAAAAIAAgABAAIAAQAEAAAABAABAAEA7r5M54RGdxamJpr0Pt4QjGwQRMSKm1YZBulF4aAISJnYpgTxsN4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSASU TOSASU00
FACP TOSASU TOSASU00
HPET TOSASU TOSASU00
BOOT TOSASU TOSASU00
MCFG TOSASU TOSASU00
WDAT TOSASU TOSASU00
UEFI TOSASU TOSASU00
ASF! TOSASU TOSASU00
SLIC TOSASU TOSASU00
WDRT TOSASU TOSASU00
SSDT AMD POWERNOW
SSDT AMD POWERNOWIs there any way possible for me to:
a) Undo the damage (replacement done by SLMGR-REARM) to clear for my ACTUAL keys, so that they are not listed as 'In Use'
b) Enter in my actual COA key and finally validate the program
c) Fix the issue of Windows Update failing to install (yet still download) key updates
d) Get the correct number to call Microsoft to see if I can get this issued resolved through them
And I guess the real question is:
Should I just back-up media and wipe the entire thing? Is it time to perhaps upgrade to Windows 8.1?
Thank you for your patience and time-- I know I have listed several things here (all of which are interconnected, it seems), and this may seem like a long, strung-out issue post. Any contribution from anyone is really welcomed.
Last edited:
My Computer
At a glance
Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD A8-4500M APU with Radeon(tm) HD Graphics8.00 GB(1) AMD Radeon HD 7500/7600 Series (2) AMD Ra...
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- TOSHIBA Satellite S875D
- OS
- Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
- CPU
- AMD A8-4500M APU with Radeon(tm) HD Graphics
- Motherboard
- AMD Pumori
- Memory
- 8.00 GB
- Graphics Card(s)
- (1) AMD Radeon HD 7500/7600 Series (2) AMD Radeon HD 7640G
- Sound Card
- (1) Virtual Audio Cable (2) USB Audio Class 1.0 and 2.0 DA
- Screen Resolution
- 1600 x 900
- Hard Drives
- (1) TOSHIBA MQ01ABD075 ATA Device (2) WD My Passport 0740 USB Device
