Solved Installed New Intel 730 480GB SSD. BSOD

[kvz1]

Hey,

Any help would be appreciated in this matter. I installed a new intel 730 480gb SSD and after a clean install of windows I've been repeatedly getting BSODs. The usual codes are ndis.sys, win32k.sys, ntskrnl.sys. At first I thought it was a sound card issue (I use asus xonar dx) and I actually reverted from the latest drivers to unified drivers from 2011 and that seemed to fix the crashing for about 6 hrs, but the errors came back nonetheless.

Some interesting notes are that my friend who bought the Intel 730 SSD at the same time as me, let me borrow his to to run on my computer. I installed windows on his ssd w/ my system and the same errors occurred. So it makes me really believe its not a SSD issue as much as it is a hardware/installation drivers issue.

I did notice when I'm watching streamers on twitch.tv is when the crashes begin to occur. I tried updating my nvidia drivers / realtek networking drivers and whatever else. I've done the memtest86 with zero errors and I've also ran verifier.exe and the cpu test which all came back negative for errors. At this point I am really out of ideas and any help would be truly appreciated.

 

[kvz1]

I've had two crashes since this. One was after flash player kept crashing on google chrome. Any help would be greatly appreciated!

 

[kvz1]

BSOD is still persisting. Seeing ndis.sys and rt64win7.sys, but I was having the same errors even with the drivers updated from the realtek website.

 

[kvz1]

Still having BSOD. The problem is occurring in particular when i'm on twitch.tv watching streaming videos. Any help on my issue would be so greatly appreciated. Thanks!

 

[Golden]

Kevin,

Please re-run the DM Log Collector so I can have a look at the very latest .dmp files please. Also, please check the following:

1. The SSD is using the latest firmware version, and
2. The SSD alignment is correct - use this to check
3. Are there any devices connected via IDE?

Also list which CPU check you did and also confirm the number of passes of MemTest86+ that you ran.

I'll see if the older .dmp files provide any clues in the meantime:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880016b6569, fffff8800c9f60e8, fffff8800c9f5940}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : [B][COLOR="Red"]Rt64win7.sys[/COLOR][/B] ( Rt64win7+1b8e8 )

Followup: MachineOwner
---------
fffff880`0318b390  00000000`00000000
fffff880`0318b398  fffffa80`0903e708
fffff880`0318b3a0  fffff880`09919c94Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][COLOR="Red"]Rt64win7.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x20c94
fffff880`0318b3a8  00000000`00000000
fffff880`0318b3b0  00000000`00000002
.
fffff880`098f9000 fffff880`099e2000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue [B][COLOR="Red"]Aug 26[/COLOR][/B] 15:52:08 [B][COLOR="red"]2014[/COLOR][/B] (53FC2790)
    CheckSum:         000E8E1C
    ImageSize:        000E9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please check for an updated Realtek driver here, and install if a newer version is available:
Realtek

 

[kvz1]

Hi,

I've attached the latest logs here.

I ran memtest86 for 8 passes overnight and it turned out no errors. I forget the name of the CPU test but it stressed all 8 cores for an extended period of time with no errors. I will update when I can find the name.

I checked hard drive alignment/verification and it was correct. I also believe there are IDE devices also running on my rig. I also have a 128gb intel SSD running as well as a WD HDD. I can get you a list if thats necessary.

Regarding the realtek driver: I had updated it to the most recent one, but the same errors were occurring so I actually rolled back my driver to the one I'm on currently (with no luck it still crashes too).

Thanks for the reply and please let me know if you need any other information. I can almost definitively tell you that the crashes are correlating to flash player and twitch.tv. I computer idled for 8hrs and ran for another 8 without a single crash when I didn't use twitch.tv.

 

[kvz1]

Hi, just got home. the CPU test i ran was prime95 and it came back with no errors on my cores. Also i left my computer on idle with twitch.tv on and it crashed again. Win32k.sys and ks.sys were the files it was blaming.

 

[Golden]

I'll look at the the new dmp files shortly....please reinstall the latest Realtek driver and leave that installed. Is the SSD firmware updated?

 

[kvz1]

Yes, the SSD is updated to the latest intel firmware. I will reinstlal the realtek drivers, but the problems continued last time and I doubt they will stop w/ this. I have 1-2 new .dmp files if you'd like to view those as well. Again the crashes are occurring consistently when I'm on twitch.tv watching streams.

Thank you for your help. I'm just so stumped and I really appreciate it so much!

 

[Golden]

OK. Upload the latest.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880040c65bb, fffff8800357e818, fffff8800357e070}

Probably caused by : ks.sys ( ks!KspTransferKsIrp+43 )

Followup: MachineOwner
---------

Please update Windows fully and reboot. If you get more BSOD's upload them here - be sure to reinstall the latest Realtek driver - at the very least, it won't appear as a cause in any BSOD dmp files, and makes my job a little bit easier.

BIOS Version/Date	Award Software International, Inc.[B][COLOR="Red"] FA[/COLOR][/B], 4/20/2010

Please carefully check the Revision Number of your motherboard it looks like its Rev.2. If it is, then update your BIOS to Version FH here:
GIGABYTE - Motherboard - Socket 1366 - GA-X58A-UD3R (rev. 2.0)

 

[kvz1]

Okay I've attached all my dmp files including the latest.

 

[Golden]

The last .dmp is inconclusive at this stage - please see suggestions in post #11

 

[kvz1]

Okay, I just re-updated my realtek driver back to the latest one. I was hesitant to update my bios because I heard it could have some negative outcomes and outright just destroy my mobo.

The site also states: "Warning:
Because BIOS flashing is potentially risky, if you do not encounter problems using the current version of BIOS, it is recommended that you not flash the BIOS. To flash the BIOS, do it with caution. Inadequate BIOS flashing may result in system malfunction."

So it's something that I'd like to pursue as the last and final step. Do you think it's come to that?

 

[Golden]

So it's something that I'd like to pursue as the last and final step. Do you think it's come to that?

Understandable - leave it for now, and I'll get a second opinion on that.

 

[kvz1]

I'm going to leave twitch.tv on for the rest of the night and update you with a BSOD if/when it comes up. Thanks for all your help.

 

[Golden]

I've also asked for other opinions here.

 

[essenbe]

kvz1, May I suggest something here please. If you have any Gigabyte utilities installed, please uninstall them, also I understand your board has sata II ports and 2 Marvell controller sata III ports. Even though they are sata II ports, please connect the SSD to one of them, preferably to port 0 or 1. Marvell has a reputation of not getting along with some SSDs.

 

[kvz1]

kvz1, May I suggest something here please. If you have any Gigabyte utilities installed, please uninstall them, also I understand your board has sata II ports and 2 Marvell controller sata III ports. Even though they are sata II ports, please connect the SSD to one of them, preferably to port 0 or 1. Marvell has a reputation of not getting along with some SSDs.

Hey, I'm using the ICH intel controllers on my board for this SSD. My computer ran without BSOD for 2 days straight. I've been leaving flash player/twitch.tv running just to make sure. There was one crash tonight with Ks.sys being at fault. I've attached the new dmp files again.

 

[essenbe]

try this, reinstall your NVidia drivers using this method http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html. Follow that method and install only the Display driver and the PhysX driver nothing else.

fffff880`03569088  fffff880`05a842c3Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

nvlddmkm
start             end                 module name
fffff880`0587e000 fffff880`0629e000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 13 00:53:17 2014 (548BE25D)
    CheckSum:         009E7B4F
    ImageSize:        00A20000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

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Also, in the windows error reporting you must have 50 errors from Chrome. Also, are you using a USB Audio Capture device?​