Sapphire hd 5450 not recognized, HELP

[mahir]

hi,
I recently upgraded to windows 7 64 bit. My problem is that, after installing windows i installed all the drivers. Without the amd graphics card driver i installed all of them.
My graphics card is now knows as a standard VGA adapter. So i decided to install ccc. After installation , it told me to restart. After restart everything went right till the windows loading screen. After it the whole screen is black. Nothing comes. It runs in safe mode, but not in normal mode. Then i saw another advanced option and everything was normal but i didnt find ccc. It still shows standard VGA adaptar.
BRO, IN A GREAT LOSS. PLEASE HELP ME!!!!
My graphics is sapphire hd 5450 2 gb

 

[maxie]

Hi Welcome to Seven Forums ... Which Version of the Driver did you Install ? ...


Have you run Windows Updates ? ...

 

[mahir]

The version is 14.4
Yes, i did run windows update

 

[maxie]

Try the Link below ...


Sapphire Technology Web Site

 

[jc836]

You need to go to the AMD/ATI support page and get the earlier CCC package. Use the 13.251.0.0 version. That is what I am using on my HD5450. Another thing - you need to tell us which Gigabyte motherboard you have.

 

[dsperber]

You need to go to the AMD/ATI support page and get the earlier CCC package. Use the 13.251.0.0 version. That is what I am using on my HD5450.

This is inaccurate. There is no reason to use a 2013 Catalyst driver version, and even 14.4 is inappropriate.

The driver for the HD5450 is the current 14.12 Omega, which is compatible with and usable for all AMD cards HD5000+. I have 14.12 installed on two machines with an HD5450 and it works fine.


Now, to the problem at hand...

What kind of monitor are you using? What type of cable connection from monitor to the HD5450?

Were you using the same hardware in your previously installed environment? Same machine as you've now installed Win7 Ultimate on?

And things were working perfectly previously? And what was that previous system... also Windows 7, or WinXP, or what?

 

[mahir]

You need to go to the AMD/ATI support page and get the earlier CCC package. Use the 13.251.0.0 version. That is what I am using on my HD5450. Another thing - you need to tell us which Gigabyte motherboard you have.

Motherboard : Gigabyte G41M-ES2L

 

[mahir]

dsperber
I will try yours and also maxie's one.
lets see
THANKS TO ALL IN ADVANCE(if work)

 

[mahir]

You need to go to the AMD/ATI support page and get the earlier CCC package. Use the 13.251.0.0 version. That is what I am using on my HD5450.

This is inaccurate. There is no reason to use a 2013 Catalyst driver version, and even 14.4 is inappropriate.

The driver for the HD5450 is the current 14.12 Omega, which is compatible with and usable for all AMD cards HD5000+. I have 14.12 installed on two machines with an HD5450 and it works fine.


Now, to the problem at hand...

What kind of monitor are you using? What type of cable connection from monitor to the HD5450?

Were you using the same hardware in your previously installed environment? Same machine as you've now installed Win7 Ultimate on?

And things were working perfectly previously? And what was that previous system... also Windows 7, or WinXP, or what?

I tried yours but work, again the black screen show up.:banghead:
1-Monitor-Monitor Type : Samsung SMS19A100 - 19 inches
2-I for forgot the cable name. the cable is with screws
3-Yes, environment and machine is the same.
4-things were perfect in windows 7 32 bit untill i moved to 64 bit.
5-the previous windows was windows 7 32 bit

 

[dsperber]

I have the following questions and comments. The history of this machine is unclear. Please answer the following.

(1) Was it 32-bit Windows 7 that you were running previously? Or was it 32-bit Windows XP or Vista?

EDIT: sorry, I didn't see your latest post indicating it was 32-bit Win7.

(2) Did you build this machine yourself and install 32-bit Win7 yourself, or did you buy the machine pre-built with 32-bit Win7 version pre-installed from the vendor?

(3) If you bought the machine pre-built, did it come with the HD5450 already physically installed and present or not?

If not, then you must have originally been simply using the stock built-in Intel Graphics Media Accelerator X4500 which comes on that Gigabyte G41M-ES2l motherboard for your video in Windows. You were thus using the motherboard's VGA connector to connect to your monitor with a VGA cable, as there is only a VGA connector on that motherboard. There would be no need for AMD video drivers for the HD5450 on that 32-bit pre-installed Windows system, since you had no HD5450 physically present yet.

Since I believe the Samsung SMS19A100 monitor is only 1366x768 resolution, it's not clear if you were therefore running with the default Windows built-in MS-provided VGA video driver (in VGA mode) or an Intel video driver (in VGA or SVGA mode). But however it was done I'm going to guess this monitor was being operated in VGA mode, and at 1366x768, and "successfully".

(4) If the HD5450 wasn't present initially in your machine, then at some later time you must have bought it and installed it in your already operational 32-bit Windows system.

If you did add it later you no doubt probably just moved that end of the VGA cable currently connected to the motherboard's VGA connector over to the HD5450 VGA connector, and that's all you did. And magically things still worked just fine, and you were satisfied. You probably never knew you even possibly needed Catalyst video drivers for the HD5450, at least to take full advantage of its capabilities.

I'm going to guess that even in the absence of an installed Catalyst video driver for the HD5450, that you were simply continuing to operate the monitor in 1366x768 VGA mode, which again still worked successfully.

(5) Or, if you did add the HD5450 later, did you actually also use the Sapphire-provided driver CD which was probably provided in the box, to install Catalyst drivers from that driver CD into that 32-bit system in which the HD5450 now lived?

Or did you NEVER use that driver CD to install Catalyst at all into your previous Windows now using the HD5450, and yet things were still working fine? You may not have known it but you were actually using the built-in MS-provided vanilla generic VGA video driver present in all versions of Windows. This generic VGA driver can support ALL video cards/chips, and ALL monitors, because all video equipment is required to be able to run "properly and minimally acceptably" in VGA mode.

(6) If you didn't have Catalyst installed previously in your 32-bit windows even after installing the HD5450, then when booted normally to that 32-bit Windows environment Device Manager would have shown "VGA compatible adapter" for the HD5450 (same as it does in your 64-bit Windows with no Catalyst driver installed, or when you boot to safe mode and no video driver gets loaded).

Only if you had actually successfully installed Catalyst in that 32-bit Windows system would Device Manager have the device name changed to now show "AMD Radeon HD5450" or something like that. Do you remember which it showed when you last had your 32-bit system running?

(7) I have been unable to find any official Samsung online documentation or specs for your SMS19A100 monitor, so it's probably an old monitor. But from unofficial online posts about it I believe it has a maximum resolution of only 1366x768.

The monitor certainly runs properly in what is known to be generic non-driver VGA mode, as we can see from several states in the now installed 64-bit Win7 environment:

This is confirmed by the fact that you see BIOS output on the screen when you boot. This is VGA mode.

And also you had "normal operation" (even using the HD5450, but still running in VGA mode since you didn't have Catalyst installed yet) when you recently completed your 64-bit Win7 install. Without Catalyst installed, the MS VGA video driver built into Windows operates the display adapter and monitor in VGA mode.

And also you see "normal operation" when you boot this 64-bit Windows in safe mode (which bypasses the loading of the currently installed Catalyst driver, whatever version it is). Again, without Catalyst installed and/or activated, the generic MS VGA video driver kicks in and operates the display adapter and monitor in VGA mode.

And also note that that prior to your recently installing Catalyst into your just installed 64-bit system, the just-installed 64-bit Windows was still using the built-in MS-provided general VGA video driver and obviously operating completely normally, in 1366x768 resolution and in VGA mode.

It's only when you now try to boot Windows normally AFTER INSTALLING CATALYST (to support the HD5450's SVGA capabilities) that Catalyst is trying to switch the monitor from VGA mode to SVGA mode, and which I speculate is just not possible with this very old 1366x768 monitor.

==> And I am speculating that it is this attempt to switch the monitor from VGA mode to SVGA mode as Windows desktop initializes and the Catalyst video drivers get loaded and initialize, which is causing the screen to go dark.

(8) I am speculating that is this old 1366x768 VGA-only monitor which is your "culprit". Its resolution of 1366x768 might just as well run in VGA mode anyway (although small laptop screens which are also 1366x768 can, in fact, run in SVGA mode).

I believe if you invested in (or had access to, just for an experiment) an inexpensive newer monitor that gave you either 1600x900 or 1920x1080 resolution (and was therefore guaranteed to support SVGA mode), that you would be back in business. And anyway, things would look much more "gorgeous" than they would at 1366x768.

 

[dsperber]

One adjustment to what I mentioned above...

When you boot to safe mode, Device Manager -> Display adapter shows the identical name as it shows when you boot normally. Doesn't matter if you're in safe mode or not, the Display Adapter name will be the same.

So if the Catalyst drivers have been successfully and properly installed, the name shown will ALWAYS be "AMD Radeon HD5450", safe mode or not. This confirms that the video drivers for the HD5450 WERE INSTALLED SUCCESSFULLY.

However if the Catalyst drivers have not been properly or successfully installed, the name shown will ALWAYS be "standard VGA adapter" or similar, no matter whether you're running in safe mode or normal mode.

So if you currently show "standard VGA adapter" in Device Manager when you boot to safe mode, that tells us you do NOT have the Catalyst driver installed. It either didn't install successfully, or you've uninstalled it.

And that means you must also be once again using the original MS-provided vanilla generic VGA video driver, as you were right after the 64-Bit Win7 install completed and before you installed Catalyst (which runs in SVGA mode) and got into trouble with the black screen.

Are you now operating successfully this way, with "standard VGA adapter" showing?

Unless you replace the SMS19A100 with a newer higher-resolution monitor that can run in SVGA mode, I'm going to suggest you uninstall the Catalyst driver. The MS vanilla VGA driver is just as acceptable for your 64-bit Win7 as it was with your 32-bit Win7, which is what I suspect you were using in your previous 32-bit Windows setup.


I'm still wanting to know if you had Catalyst installed in your previous 32-bit Win7 environment.

 

[mahir]

Bro
I buyed all the stuffs but i didnt install. A well known person did it for me.

 

[mahir]

I installed amd catalyst in 32 bit

 

[mahir]

And yes it is running perfect with VGA standard monitor.

 

[mahir]

So you want to say is that my only way is to upgrade to a better monitor, right?

 

[dsperber]

Bro
I buyed all the stuffs but i didnt install. A well known person did it for me.

Did the builder also install 32-bit Windows for you? Or did he just do the hardware construction and you did the Windows install yourself?

You also didn't say if this machine included the HD5450 in its initial purchase configuration, or if you added the HD5450 after the machine was delivered to you. Did the HD5450 come in the machine from the builder, or did you add it yourself after it was delivered?

I installed amd catalyst in 32 bit

Again, was this done by you AFTER the initial machine was delivered to you?

Does that mean you added the HD5450 yourself to the delivered machine that didn't have the HD5450 in it originally, and then realized you also had to install Catalyst?

Or was it because the original machine DID have the HD5450 in it but came from the builder without Windows installed yet, and since you installed Windows yourself you also were installing drivers for all hardware in the machine, including the HD5450?

Now, are you sure you installed Catalyst successfully in your previous 32-bit Windows environment? Remember, if it DID install successfully then Device Manager would show it as "AMD Radeon HD5450". If it DID NOT install successfully then Device Manager would show "standard VGA adpater".

And yes it is running perfect with VGA standard monitor.

I'd like to see the specifics of your current 64-bit environment.

(a) Right-click on desktop, select "screen resolution". What is shown as resolution?

(b) Device Manager -> display adapter, right-click on "standard VGA adapter" and select Properties, select "Driver" tab. What is shown as driver provider, date, and version?

(c) Right-click on desktop. Does "AMD Catalyst Control Center" appear at the top of the popup menu or not?

So you want to say is that my only way is to upgrade to a better monitor, right?

I'm still not sure, but your machine is a real puzzle.

The specifics of your previous 32-bit environment need to be clarified. It's not clear if you were actually using 32-bit Catalyst successfully or not with your monitor running at 1366x768. If so, it's honestly a mystery why 64-bit Catalyst would not also work at 1366x768. The monitor hardware should report its native/recommended resolution of 1366x768 to the drivers at boot time, no matter whether you're running 32-bit Catalyst or 64-bit Catalyst.

But if you actually were still running with the MS generic VGA drivers in your 32-bit environment because Catalyst didn't actually install successfully (with Device Manager still showing "standard VGA adapter"), then your 64-bit results would appear to be the same as your 32-bit environment, with successful operation only when staying with the MS-provided generic VGA driver.

So yes, it really would be informative if you had access to a newer, larger monitor with resolution of at least 1600x900 or 1920x768, and then try to install 64-bit Catalyst 14.12 again.