Horizontal lines across screen and then crash. Driver issue.

[AndromedaM31]

Hi, all.

Here's the story. At the start of January, my graphics card started acting up. I was on my PC just looking around my files when suddenly the entire screen turned to a light blue. It then crashed and when I booted it up again into Windows, there were horizontal lines across the screen. The color of the lines were green and purple. After about 10 seconds, it crashed again. This happened every time it loaded into windows.

I was positive that this had something to do with the GPU so I went into safe mode with networking and everything was fine. I then figured out that the drivers were the issue so I went into normal mode and then disabled the drivers for the GPU. This fixed the issue but my resolution was a lot lower (1400x1050 from 1920x1080.).

I then uninstalled all the drivers using GURU 3D driver sweeper in safe mode and then reinstalled the latest drivers. This did not fix anything. I haven't bothered fixing the issue since then because I've been very busy and have had no time to use my PC.

My pc is connected to my monitor via DVI to VGA.

Thank you all in advance.

AMD Phenom II X4 960T 3.00GHZ

4GB RAM

AMD Radeon hd 6870 1GB

 

[Golden]

Have you checked to see that the card is clean, free of dirt and dust, and that the fin spins properly? From which site did you download and install the video driver?

 

[AndromedaM31]

Have you checked to see that the card is clean, free of dirt and dust, and that the fin spins properly? From which site did you download and install the video driver?

Yes, I clean my card regularly along with the rest of my PC. I downloaded the drivers from AMD themselves. When it still didn't work, I used the AMD auto-detect and that still didn't fix the issue.

Thanks for the reply.

 

[Golden]

Please check in C:\Windows\Minidumps..............are there any .dmp files present there?

If so, please follow this:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[AndromedaM31]

Please check in C:\Windows\Minidumps..............are there any .dmp files present there?

If so, please follow this:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

I did DM Log Collector and a file was created on my desktop. I doesn't have any .ZIP files but it has DMP files and text documents.

 

[Golden]

Upload the .zip file on your desktop, here.

 

[AndromedaM31]

Upload the .zip file on your desktop, here.

Sorry, I don't understand. When I used the program it created a file and all the contents of the file are in my previous post. Do I upload each file?

 

[Golden]

Zip that file (the one in the image that is on your desktop) and upload it here

 

[AndromedaM31]

Zip that file (the one in the image that is on your desktop) and upload it here

Sorry about that. Here you go.

 

[Golden]

All the BSOD .dmp files reference a 0x124 error, which means a hardware error. In this case, I suspect the video card is faulty. However, I will seek a second opinion, before we conclude that.

Please wait for a reply from Essenbe.

 

[AndromedaM31]

All the BSOD .dmp files reference a 0x124 error, which means a hardware error. In this case, I suspect the video card is faulty. However, I will seek a second opinion, before we conclude that.

Please wait for a reply from Essenbe.

Thank you for seeking a second opinion, and thank you for your help.

 

[RoasterMen]

I think the card's already had a defect.

 

[essenbe]

Hello, AndromedaM31. From the description, it sounds like what cards do when they are saying good bye. But lets see if we can find some way to bring it back or confirm that it is deceased. The first thing I would like to know are your system specs. This usually helps most people:

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

Next, please go into BIOS and tell me the values of your +12V, +5V and +3.3V as well as your CPU temp, Motherboard temp and your GPU temp, if you have it listed. While there, could you find your PCIe configuration and see if it detects your card and does it say X16 or what .

When you turn on your computer, do the fans on the card spin up? And last, I think. Do you have a spare card or a friend you could ask to borrow theirs just to check if it works. Even better would be if they would put your card in their computer and see if they get the same results as you, in other words swap cards for just a test. That would be very telling of what the problem actually is. Also what is the Manufacturer and model/size of your PSU?

 

[AndromedaM31]

Hello, AndromedaM31. From the description, it sounds like what cards do when they are saying good bye. But lets see if we can find some way to bring it back or confirm that it is deceased. The first thing I would like to know are your system specs. This usually helps most people:

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

Next, please go into BIOS and tell me the values of your +12V, +5V and +3.3V as well as your CPU temp, Motherboard temp and your GPU temp, if you have it listed. While there, could you find your PCIe configuration and see if it detects your card and does it say X16 or what .

When you turn on your computer, do the fans on the card spin up? And last, I think. Do you have a spare card or a friend you could ask to borrow theirs just to check if it works. Even better would be if they would put your card in their computer and see if they get the same results as you, in other words swap cards for just a test. That would be very telling of what the problem actually is. Also what is the Manufacturer and model/size of your PSU?

Hi, essenbe.

Thanks for taking the time out to help me. I'm not too computer savy so I will post everything I can about what I have found out from what you're asking.

BIOS

3.3V= 3.44V

5V= 4.450V

12V= 11.87V

V core= 1.28v

cpu temp = 64 degrees c / 147 f (I have not cleaned my CPU in a while due to me not using this PC much after the GPU problem began).

Motherboard = 31 c / 87.5f

PCIe configuration: I have no idea on how to find this out. I searched the BIOS and I can't seem to find anything.

I have updated my system specs on SevenForums, but I don't know much about the PSU specs, so Instead, I have uploaded a picture.

Thanks again.

 

[essenbe]

That looks good. Everything I see is within specs. So, no problem there. I am going to get you to do something (easy) for me. If you've already done it, just say so. Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.