Computer won't restart after uninstalling Avast software

[WebkinzDiva1]

Recently I made a decision to quit paying for Avast internet security and go back to Norton. In the process of uninstalling Avast, a box pops up saying to finish the uninstall you must restart the computer so I checked “later” as I wanted to get the Norton installed and protecting before I restarted. When I tried to restart my computer, a box popped up saying Windows could not restart and would try to repair, then it came up saying Windows could not repair and it went into a loop between these two things. I could not turn off my computer and the only way to stop this loop was to unplug it which I did. It said I had a corrupt file and the Problem Signature for 1 & 2 was 6.1.7600.16385, Sig 3 unknown, Sig 4 21200445, Sig 5 AutoFailover, Sig 6 8, Sig 7 Corrupt File, OS Version 6.1.7601.2.1.256.1, Locale ID 1033. I tried restarting using F8 and safe, and F8 safe with command and both would go immediately into this same loop when Windows started going across the bottom of the screen. One time a box popped up and asked me to sign in as Owner but it wouldn’t accept my password. It also wouldn’t give me a chance to put in my ID as the box would only say OWNER. I really need someone’s help. I found this site after Googling “trouble restarting computer after uninstalling Avast software” so have faith in your help.

 

[Jacee]

One time a box popped up and asked me to sign in as Owner but it wouldn’t accept my password. It also wouldn’t give me a chance to put in my ID as the box would only say OWNER.

The problem lies with the security credentials (logon) assigned to the Security Center service.

See this ... http://www.sevenforums.com/tutorials/343783-avast-uninstall-completely.html

You could also try unplugging all USB peripherals, wait for a bit, then push the button to start your computer.

 

[WebkinzDiva1]

Thanks Jacee. I will try these. I am about to pull my hair out. I appreciate your help.

I went in to disconnect the USB connected items but not sure what you mean. I disconnected the external hard drive but (don't laugh now) my keyboard and mouse are also connected by USB. Should I disconnect them also? It's too late for the wonderful instructions on how to uninstall Avast as I already did that.

Sorry to bother you.

 

[Jacee]

disconnected the external hard drive but (don't laugh now) my keyboard and mouse are also connected by USB. Should I disconnect them also?

Just disconnect external drive and printer (if connected).

You're not a bother! .... we need to get you up and running again, without a 'boot loop'.

 

[WebkinzDiva1]

disconnected the external hard drive but (don't laugh now) my keyboard and mouse are also connected by USB. Should I disconnect them also?

Just disconnect external drive and printer (if connected).

You're not a bother! .... we need to get you up and running again, without a 'boot loop'.

I disconnected the external drive and my battery backup. Thankfully, my printer is WIFI. Then I tried to reboot and it went into that cannot repair mode and was showing the exact same data I put in my original message. Should I try F8 and if so, which option and what do I do next? I really appreciate your help. I have been on computers since back when IBM wrote in basic language but have never seen anything like this before. I even built a computer from scratch (not a kit) in 2001 just to prove that a girl could do that. This has me feeling totally defeated.

 

[MistUnleashed]

Hi WebkinzDiva1,

Welcome to the Seven Forums! We'll try to help as best we can!

Do you have a Windows 7 Installation disc? If so follow these steps:

1. Go into your BIOS (Either F2 or DEL on start-up)
2. Find 'Boot Order' or 'Boot' (The names vary)
3. Change the first boot device to your cd/dvd drive
4. Insert your Windows 7 disc into the cd/dvd drive
5. Save changes & exit
6. The screen will prompt you: 'Press any key to boot from CD' < Follow the prompt
7. Instead or pressing 'Install' press 'Repair Computer'
8. Run the start-up repair utility

Let me know what happens


MistUnleashed

 

[WebkinzDiva1]

Hi WebkinzDiva1,

Welcome to the Seven Forums! We'll try to help as best we can!

Do you have a Windows 7 Installation disc? If so follow these steps:

1. Go into your BIOS (Either F2 or DEL on start-up)
2. Find 'Boot Order' or 'Boot' (The names vary)
3. Change the first boot device to your cd/dvd drive
4. Insert your Windows 7 disc into the cd/dvd drive
5. Save changes & exit
6. The screen will prompt you: 'Press any key to boot from CD' < Follow the prompt
7. Instead or pressing 'Install' press 'Repair Computer'
8. Run the start-up repair utility

Let me know what happens


MistUnleashed

Unfortunately, my Windows7 came pre-installed on my computer and I did not receive a disc. I wonder why these are not included with all computers. I really appreciate your help though. Wish I had that disc.

 

[MistUnleashed]

Unfortunately, my Windows7 came pre-installed on my computer and I did not receive a disc. I wonder why these are not included with all computers. I really appreciate your help though. Wish I had that disc.

Are you able to access another PC with a DVD drive?

 

[WebkinzDiva1]

Unfortunately, my Windows7 came pre-installed on my computer and I did not receive a disc. I wonder why these are not included with all computers. I really appreciate your help though. Wish I had that disc.

Are you able to access another PC with a DVD drive?

Yes, my laptop which I am forced to use right now, has a CD/DVD drive.

 

[MistUnleashed]

Yes, my laptop which I am forced to use right now, has a CD/DVD drive.

That's brilliant. Follow my instructions below to create a Windows 7 Repair Disc - then follow the instructions from my previous post about how to boot from the CD (I will re-type the instructions below)

Windows 7 Repair Disc:

1. Go To Control Panel\System and Security\Backup and Restore
2. On the Left you will see 'Create a system repair disc'
3. Select this and follow the instructions on-screen

Repairing your boot:

1. Go into your BIOS (Either F2 or DEL on start-up)
2. Find 'Boot Order' or 'Boot' (The names vary)
3. Change the first boot device to your cd/dvd drive
4. Insert your Windows 7 disc into the cd/dvd drive
5. Save changes & exit
6. The screen will prompt you: 'Press any key to boot from CD' < Follow the prompt
7. Instead or pressing 'Install' press 'Repair Computer'
8. Run the start-up repair utility

 

[WebkinzDiva1]

Yes, my laptop which I am forced to use right now, has a CD/DVD drive.

That's brilliant. Follow my instructions below to create a Windows 7 Repair Disc - then follow the instructions from my previous post about how to boot from the CD (I will re-type the instructions below)

Windows 7 Repair Disc:

1. Go To Control Panel\System and Security\Backup and Restore
2. On the Left you will see 'Create a system repair disc'
3. Select this and follow the instructions on-screen

Repairing your boot:

1. Go into your BIOS (Either F2 or DEL on start-up)
2. Find 'Boot Order' or 'Boot' (The names vary)
3. Change the first boot device to your cd/dvd drive
4. Insert your Windows 7 disc into the cd/dvd drive
5. Save changes & exit
6. The screen will prompt you: 'Press any key to boot from CD' < Follow the prompt
7. Instead or pressing 'Install' press 'Repair Computer'
8. Run the start-up repair utility

No problem making the Repair Disc but whenI tried to boot up using F2 a screen from Lenovo Rescue System 3.0 popped up and had options "one key recovery" "Driver and App Installation" and "System Set Up". I did not know what to do at this point and was afraid to proceed. I tried to boot using DEL but it just went into that boot loop. Sorry I am such a problem but I feel we are making headway. Thanks for your patience.

I just clicked on onekey recovery and the choices were Restore from initial backup or Restore from user's backup. It also says "when you restore your system partition, all the data created after the selected restoration is deleted if it wasn't backed up." This really scares me. I think Norton backed it up when they were installing the new security suite but I don't know for sure. My external drive was in a constant back up mode but don't know if it will give me that choice.

 

[MistUnleashed]

No problem making the Repair Disc but whenI tried to boot up using F2 a screen from Lenovo Rescue System 3.0 popped up and had options "one key recovery" "Driver and App Installation" and "System Set Up". I did not know what to do at this point and was afraid to proceed. I tried to boot using DEL but it just went into that boot loop. Sorry I am such a problem but I feel we are making headway. Thanks for your patience.

I just clicked on onekey recovery and the choices were Restore from initial backup or Restore from user's backup. It also says "when you restore your system partition, all the data created after the selected restoration is deleted if it wasn't backed up." This really scares me. I think Norton backed it up when they were installing the new security suite but I don't know for sure. My external drive was in a constant back up mode but don't know if it will give me that choice.

Sorry, for Lenovo's its F1 - my bad! Keep repeatedly pressing F1 after hitting the power button until you hear a 'beep' from the computer, then you can stop pressing - this should let you into the BIOS.

Please note: Norton would not have backed up your entire computer - In the case that it did, only norton would be able to restore it as its a 3rd party software.

Let me know how it goes.

 

[WebkinzDiva1]

No problem making the Repair Disc but whenI tried to boot up using F2 a screen from Lenovo Rescue System 3.0 popped up and had options "one key recovery" "Driver and App Installation" and "System Set Up". I did not know what to do at this point and was afraid to proceed. I tried to boot using DEL but it just went into that boot loop. Sorry I am such a problem but I feel we are making headway. Thanks for your patience.

I just clicked on onekey recovery and the choices were Restore from initial backup or Restore from user's backup. It also says "when you restore your system partition, all the data created after the selected restoration is deleted if it wasn't backed up." This really scares me. I think Norton backed it up when theyup mode but don't know if it will give me that choice.

were installing the new security suite but I don't know for sure. My external drive was in a constant back
Sorry, for Lenovo's its F1 - my bad! Keep repeatedly pressing F1 after hitting the power button until you hear a 'beep' from the computer, then you can stop pressing - this should let you into the BIOS.

Please note: Norton would not have backed up your entire computer - In the case that it did, only norton would be able to restore it as its a 3rd party software.

Let me know how it goes.

I was able to get into Lenovo BIOS Setup Utility by using F1 however there was no Boot Order or Boot and no place to change boot device. The following are what is under Startup.

Primary Boot Sequence
Automatic Boot Sequence

Quick Boot Enabled
Boot Num-Lock Status On
Keyboard Operation Disabled
Option Keys Display Disabled
Startyup Device Menu Prompt Enabled

The headings across the top of this are Main, Devices, Advanced, Power, Security, Startup, and Exit.

I don't know how to proceed but I feel we are making some progress. I had to actually work this morning so couldn't get to this until just now. I really appreciate your help.

 

[Jacee]

See if this tutorial helps How to Boot From a CD for Lenovo | Chron.com

 

[WebkinzDiva1]

See if this tutorial helps How to Boot From a CD for Lenovo | Chron.com

This is probably a dumb question but that article refers to a Lenovo boot disc and the one we made was from my HP laptop - will that make a difference?

 

[MistUnleashed]

See if this tutorial helps How to Boot From a CD for Lenovo | Chron.com

This is probably a dumb question but that article refers to a Lenovo boot disc and the one we made was from my HP laptop - will that make a difference?

No, it won't make a difference.

 

[WebkinzDiva1]

See if this tutorial helps How to Boot From a CD for Lenovo | Chron.com

This is probably a dumb question but that article refers to a Lenovo boot disc and the one we made was from my HP laptop - will that make a difference?

No, it won't make a difference.

The first thing is says in step 1 is Insert the CD into your Lenovo's CD-ROM drive. Click "Start," then "Shutdown," then "Restart" to reboot the computer.
I can't insert the disc unless the computer is running so when I turn it on and insert the disc, it immediately goes into that loop thing again. What am I doing wrong or misreading on their instructions?

It says after you have done these things, press F1 to get into the BIOS and use right arrow to go to Boot Section. That was my problem before there is NO Boot section when you use F1. I listed what all the headings say and there is no Boot.

 

[MistUnleashed]

Sorry, I sent you the wrong article!

Instead do this:

1. Put CD into CD Drive
2. Restart PC
3. On Restart press F12 repeatedly until the boot menu shows
4. Select CD/DVD Drive
5. Press Enter

This should work, let me know what happens.

 

[WebkinzDiva1]

Sorry, I sent you the wrong article!

Instead do this:

1. Put CD into CD Drive
2. Restart PC
3. On Restart press F12 repeatedly until the boot menu shows
4. Select CD/DVD Drive
5. Press Enter

This should work, let me know what happens.

Thank you so much. I have to do some work for my company for a while but will do it as soon as I get back. Please don't give up on me. You are all I have and I really appreciate you.

 

[MistUnleashed]

Sorry, I sent you the wrong article!

Instead do this:

1. Put CD into CD Drive
2. Restart PC
3. On Restart press F12 repeatedly until the boot menu shows
4. Select CD/DVD Drive
5. Press Enter

This should work, let me know what happens.

Thank you so much. I have to do some work for my company for a while but will do it as soon as I get back. Please don't give up on me. You are all I have and I really appreciate you.

No worries! Post back when you've repaired from the CD.