Computer won't restart after uninstalling Avast software

[WebkinzDiva1]

Hmm we need to change your drive letter. At the moment it says 'x' but if you go back in the article then it should tell you how to change it to 'C' or 'D' follow that then type in the commands from my last post. You need to get it to say either c or d (whichever is your drive letter).

Once it shows: C:/... or D:/... Then continue with step 14 and then you're almost there!

I did EVERYTHING right and got all the way through where it said exit and click restart computer and it acted like it was reloading Window files then the Microsoft thing came up and now it has that Startup Repair screen and says it cannot repair this computer automatically. I think I'm going to cry.

Could you possibly take a picture and upload it?

Let me quote here for you exactly:
Problem signature:
Problem event name: StartupRepairOffline
Problem signature 01: 6.1.7600.16385
Problem signature 02: 6.1.7600.16385
Problem signature 03: unknown
Problem signature 04: 21200445
Problem signature 05: AutoFailover
Problem signature 06: 17
Problem signature 07: CorruptFile
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

I am so used to doing PrtScr and making a file that I am lost without my computer. It took two not very good pics to get this info as it won't all come up on the screen at the same time. I decided to send it this way hope it's okay.

 

[MistUnleashed]

I'm going to have to go offline for a bit so what I'm going to do is get someone who knows a little more than me with this problem to come over and help you, I'll be back soon!

I hope this is okay with you.

 

[WebkinzDiva1]

I'm going to have to go offline for a bit so what I'm going to do is get someone who knows a little more than me with this problem to come over and help you, I'll be back soon!

I hope this is okay with you.

Of course it is okay LOL. I really appreciate all the time you have given me.

 

[BorisTheAnimal]

Hi Web,

found this while searching for users with similar problems, would you mind giving this a go?

Using Last Known Good Configuration - Windows Help

 

[WebkinzDiva1]

Hi Web,

found this while searching for users with similar problems, would you mind giving this a go?

Using Last Known Good Configuration - Windows Help

Hi Boris, I looked at this and in the part where it says how to do it, it says to use the shutdown button and restart. If I could get to that button, I wouldn't be having this problem LOL. Is there any way to do this an F button of some number? It sounds great but I can't get there from here. Maybe I'm not reading the link correctly or missing something. I appreciate your help.

I tried just restarting and punching F8 but it just went into that system repair loop. Then I tried restarting and holding down the F8 button with same results.

 

[gregrocker]

When it goes into the repair loop it means that the chance to tap the F8 key, F1 Setup, F12 Boot Menu or OneKey (also for Boot menu or Recovery) has already passed. So it needs to be redone until you hit the sweet spot to trigger the interrupt key. This is almost always a User error. Now try F8 again until it opens the Advanced Boot Options so you can try Last Known Good Config.

When I read through the thread the most obvious thing is that the solution for a corrupt file reported by Startup Repair was given but then abandoned when it was apparently typed into the Command Box wrong - at least that's what the reported error means. So please go back now and run SFC SCANNOW Run in Command Prompt at Boot this time making sure that the space and slash are placed correctly.

Once it completes at least one clean pass, try to boot Win7 without the disk. If it fails then boot back into the disk System Recovery Options to run System Restore back far enough to where it will start.

If these fail then rescue your files and either continue with the rest of the steps for Troubleshooting Windows 7 Failure to Start, do Factory Recovery or the vastly superior Clean Reinstall Windows 7 which compiles everything that works best in Win7 and should benefit you since you refer to two AV's in your OP that only cause problems we see here.

If you truly only have 2gb RAM then you'll need to be sure to reinstall with 32bit Win7 which must be installed to Legacy and not UEFI BIOS mode. 64 bit will run like an old dog on 2gb RAM.

 

[WebkinzDiva1]

When it goes into the repair loop it means that the chance to tap the F8 key, F1 Setup, F12 Boot Menu or OneKey (also for Boot menu or Recovery) has already passed. So it needs to be redone until you hit the sweet spot to trigger the interrupt key. This is almost always a User error. Now try F8 again until it opens the Advanced Boot Options so you can try Last Known Good Config.

When I read through the thread the most obvious thing is that the solution for a corrupt file reported by Startup Repair was given but then abandoned when it was apparently typed into the Command Box wrong - at least that's what the reported error means. So please go back now and run SFC SCANNOW Run in Command Prompt at Boot this time making sure that the space and slash are placed correctly.

Once it completes at least one clean pass, try to boot Win7 without the disk. If it fails then boot back into the disk System Recovery Options to run System Restore back far enough to where it will start.

If these fail then rescue your files and either continue with the rest of the steps for Troubleshooting Windows 7 Failure to Start, do Factory Recovery or the vastly superior Clean Reinstall Windows 7 which compiles everything that works best in Win7 and should benefit you since you refer to two AV's in your OP that only cause problems we see here.

If you truly only have 2gb RAM then you'll need to be sure to reinstall with 32bit Win7 which must be installed to Legacy and not UEFI BIOS mode. 64 bit will run like an old dog on 2gb RAM.

Well, I guess I have been properly chastised by you! I will take responsibility for all my actions and I have tried in the most honest way possible to give a report of what I did and what the result was. The only thing I don't take responsibility for was what caused this in the first place. I just followed what Avast said to do to finish uninstall and that was restart my computer which is when it wouldn't restart and went into the loop mode. Since I'm not the only one to have had this problem per some of your other threads, I think Avast does something when someone tries to uninstall their software. I will now try your suggestions and see if they work. My computer is not only my life but my livelihood and I can't take it back to its original state and lose all my company files as well as my personal files. I don't know where you got that I have 2gb of RAM. I never said that. My Lenovo computer has 1TB of RAM. Even my laptop has 4GB of RAM and it runs the 64bit Win7 with no problem. I may be old but I am not stupid. I was smart enough to find this website and ask for help and was getting excellent help.

 

[WebkinzDiva1]

When it goes into the repair loop it means that the chance to tap the F8 key, F1 Setup, F12 Boot Menu or OneKey (also for Boot menu or Recovery) has already passed. So it needs to be redone until you hit the sweet spot to trigger the interrupt key. This is almost always a User error. Now try F8 again until it opens the Advanced Boot Options so you can try Last Known Good Config.

When I read through the thread the most obvious thing is that the solution for a corrupt file reported by Startup Repair was given but then abandoned when it was apparently typed into the Command Box wrong - at least that's what the reported error means. So please go back now and run SFC SCANNOW Run in Command Prompt at Boot this time making sure that the space and slash are placed correctly.

Once it completes at least one clean pass, try to boot Win7 without the disk. If it fails then boot back into the disk System Recovery Options to run System Restore back far enough to where it will start.

If these fail then rescue your files and either continue with the rest of the steps for Troubleshooting Windows 7 Failure to Start, do Factory Recovery or the vastly superior Clean Reinstall Windows 7 which compiles everything that works best in Win7 and should benefit you since you refer to two AV's in your OP that only cause problems we see here.

If you truly only have 2gb RAM then you'll need to be sure to reinstall with 32bit Win7 which must be installed to Legacy and not UEFI BIOS mode. 64 bit will run like an old dog on 2gb RAM.

I just tried to do SFC /SCANNOW again and it starts then stops and says "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again." This is the same thing I reported in message #25.

I also restarted again and pressed and held F8 and it only went to the Startup Repair. I did not give me any other options. Is it because this is a Lenovo computer? I know it does not use F2 and one of the people helping me said to use F1 as this is a Lenovo.

 

[gregrocker]

Where did I chastise you in any way shape or form earlier? Are you joking? If not then Please point this out now. If you want my help you will show the proper level of Respect and gratitude or it stops now.

Instead of imagining what I said, how about reading it as then you would know that you can rescue your files at any point.

Your specs said you have 2 GB of RAM. Now it says 1 TB which is not possible.

We see nothing but problems with avast and Norton.

AdVanced boot options are always F8 key, momentarily available between the bios and the OS loading.

Try several reboots to see if SFC can be made to run from command line.

And if not either proceed with the rest of the troubleshooting steps tutorial, factory Recovery, or the clean reinstall. If I were you I would do the reinstall as youWill have our help to achieve the best possible install Windows 7.

 

[WebkinzDiva1]

Where did I chastise you in any way shape or form earlier? Are you joking? If not then Please point this out now. If you want my help you will show the proper level of Respect and gratitude or it stops now.

Instead of imagining what I said, how about reading it as then you would know that you can rescue your files at any point.

Your specs said you have 2 GB of RAM. Now it says 1 TB which is not possible.

We see nothing but problems with avast and Norton.

AdVanced boot options are always F8 key, momentarily available between the bios atnd he OS loading.

Try several reboots to see if SFC can be made to run from command line.

And if not either proceed with the rest of the troubleshooting steps tutorial, factory Recovery, or the clean reinstall. If I were you I would do the reinstall as youWill have our help to achieve the best possible install Windows 7.

No, I was not joking. When you said "it is almost always a user error" I took it personally.

My specs did say I had 2TB of ram but it is my external hard drive that has 2TB. My computer most definitely has 1TB of ran as that is why I bought this one, figuring that should last me for a while. If I ever get into it again, I can take a screen shot and prove it.

I am glad you said that you see a lot of problems with Avast and Norton. I was actually using a PAID Avast, not a free one. I can't believe I paid money to get this miserable. (Now that was supposed to be funny).

"AdVanced boot options are always F8 key, momentarily available between the bios atnd he OS loading." When do I push F8. I have been starting as soon as I push the button to start the computer because if I wait, it goes into that loop thing. I haven't gotten to any BIOS.

If I end up having to do a clean reinstall, will that wipe out all of the files on my computer? I don't have the installation disc as it was pre-installed on my computer at the factory I suppose.

I am sorry we got off to a bad start. If you read any of my previous posts, you will see I always told them how much I appreciated all their help and I do appreciate any help I get. I'm not a newbie but I just never had this kind of problem before and I am depending on y'all on this website to get me back up and running. Then I will gladly send hugs and kisses to all of y'all.

We are under storm and flood warnings right now as Tropical Storm Bill is headed straight for us. Even getting texts from the power company to expect outages and from the weather bureau every few minutes showing the path of the rain. I might have to get off my computer for a while. Please don't let that deter you from answering my plea. I really do appreciate great minds and all your help.

 

[Layback Bear]

In post #48

pressed and held F8

Greg could this be one of the problems.

 

[gregrocker]

Possibly, Jack. Getting the timing right for tapping the key is crucial. But the link might be lost. This would point toward continuiing with a boot disk on the other steps using Lenovo OneKey or F12 keys to boot the disk.

Again, you can rescue your files at any time which is mentioned in the very beginning of Troubleshooting Windows 7 Failure to Start and which I mentioned in introducing that link and then again in my last post.

I think you are thinking of the hard drive being 1tb. RAM would be nowhere near that much. Again my point was if you do the reinstall that you need 3gb or more RAM to comfortably run 64 bit Windows 7.

Take some time when you get back to it to catch up with every step that has not been tried, or ask back how to do them until you understand fullly and can perform each. Often times the skipped step is the fix so let's not let the thread go on for pages longer while there are uncompleted steps.

 

[Layback Bear]

Tapping instead of press down and hold is where I'm coming from.

 

[Jacee]

I may have missed your version of Windows 7 Premium.... Please see this article: Download Windows 7 ISOs, Legally and for Free | PCsteps.com as long as your Lenovo system came with Windows 7 Premium ( and not updated from Vista)
You will need a 'working computer' in order to download your version. (hopefully you still have the OEM key).

 

[WebkinzDiva1]

TO EVERYONE WHO IS BEING SO WONDERFUL TO HELP ME:

I went back into my paper files yesterday and found the original specs from Lenovo for my computer. I knew something wasn't right too. My computer has a 1TB hard drive and 6GBDDR3 RAM. Please forgive me for misleading y'all. It wasn't intentional. The spec sheet shows Windows 7 Home Premium installed. This was not an aftermarket update.

I jumped on here real quickly to send this message but I won't be doing anything on my computers today as Tropical Storm Bill is nearly over us. We have had serious rainstorms all night and now we are under severe lightning thunderstorms and wind and constant texts from weather bureau and also power company warning us of power outages. I don't like lightning and try to stay off my computer when it is. Also I don't want to be in there trying to work on my big computer and the power go off. I do have battery backup but don't want to depend on it with something this important. I really do appreciate all the help and I believe we can get this done. Please just be patient with me.

 

[Jacee]

I hope the storm stays away from your immediate area!

 

[MistUnleashed]

Wow looks like i've missed the party!

Sorry i've been MIA over the last few days... been very busy!

Has this issue been resolved or is the computer still looping through start-up repair?

 

[WebkinzDiva1]

I hope the storm stays away from your immediate area!

Thank you so much for your kind words, Jacee. Since moving back to Texas, I have a renewed respect for weather along the Gulf and in South Texas, especially since we lost 3 of our family members in that vacation home that was floating down the river in Wimberley TX with 8 people in it. It made all the national news.

We had so much rain and lightning. I am terrified of lightning. Even yesterday, every time I thought it was clear and I could get on my laptop, the minute I opened it, the storms came back over my house with tons of lightning so I decided to wait one more day. It is still overcast out there but no storm warnings on my phone yet today so I'm going to try to get my big computer running today, with all the wonderful help on this forum.

Please bear with me and be patient. We will get this done I know it.

 

[WebkinzDiva1]

Wow looks like i've missed the party!

Sorry i've been MIA over the last few days... been very busy!

Has this issue been resolved or is the computer still looping through start-up repair?

Great to see you back MistUnleashed! I mist (LOL) you!

I haven't been on my computer in 4 days because of tropical storm Bill over my head but I hope to get back at it today. I have to read and catch up on what advice I have been given.

Thanks for checking on me. I desperately need your help and will try to do whatever it takes to get my big computer back up and running. Please have patience.

The last time I tried anything it was still looping through start-up repair.

 

[WebkinzDiva1]

Tapping instead of press down and hold is where I'm coming from.

Please check my post #45 which I quote here

I tried just restarting and punching F8 but it just went into that system repair loop. Then I tried restarting and holding down the F8 button with same results.

I tried both ways and can't seem to make F8 work. I'm sure I'm doing something wrong but don't know what. I knew I had done this and wanted you to see it.

Thanks for trying to help me. I have admitted from the first that this is one area of the computer about which I know nothing.