Solved BSOD related to USB 3.0 eXtensible Host Controller Driver

[perkinw]

I'm getting this BSOD on a new Windows 7 system. I ran the dm log collector (zip file attached) and I have updated my system spec. I hope you can tell me what driver to install. I'm new at this. Thanks!

 

[essenbe]

Hello, perkinw. You have several dump files. Some of the will not open correctly, but here are the results of the ones that will.

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800524e3b4, fffff880124a33f8, fffff880124a2c50}
[COLOR=red]Probably caused by : iusb3xhc.sys[/COLOR] ( iusb3xhc+4e3b4 )
Followup: MachineOwner

That is your Intel(R) USB 3.0 eXtensible Host Controller Driver

iusb3hub
start             end                 module name
fffff880`05828000 fffff880`0588b000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
   [COLOR=red] Image name: iusb3hub.sys[/COLOR]
    Timestamp:        [COLOR=red]Thu Oct 30 05:05:14 2014[/COLOR] (54520D5A)
    CheckSum:         00066231
    ImageSize:        00063000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your Intel(R) USB 3.0 Hub Driver and this is your current driver

iusb3hub
start             end                 module name
fffff880`05828000 fffff880`0588b000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
    Image name: iusb3hub.sys
    Timestamp:        [COLOR=red]Thu Oct 30 05:05:14 2014[/COLOR] (54520D5A)
    CheckSum:         00066231
    ImageSize:        00063000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff880`1296ca88  fffff880`0f2f58bbUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
[COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/COLOR]
 atikmdag+0x818bb

That is your AMD Graphics driver and this is your current driver

atikmdag
start             end                 module name
fffff880`0f274000 fffff880`0febb000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=red]Fri Aug 30 19:02:50 2013[/COLOR] (522132AA)
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Did your computer come from Dell with the current Graphics card installed? All of these drivers can be downloaded from Dell if you look them up with your service tag # to make sure you have the correct drivers for your particular computer.

Could you also tell me what besides a keyboard and mouse you have connected to your USB ports?

 

[perkinw]

Did your computer come from Dell with the current Graphics card installed? All of these drivers can be downloaded from Dell if you look them up with your service tag # to make sure you have the correct drivers for your particular computer.

Thank you for your help. Yes, the computer did come from Dell. I did not realize that you could look up drivers using the service tag number. I had done some research and found what I believe to be the correct driver, but I hesitated to install it without confirmation from this forum.

Only the two most recent BSOD's are relevant. The drivers that caused the older BSOD's were updated by a local computer shop. I am trying to resolve the last two BSOD's on my own (with your help!) and avoid taking the computer back to the shop.

Could you also tell me what besides a keyboard and mouse you have connected to your USB ports?

The last two BSOD's are related to USB 2.0 devices being connected to USB 3.0 ports. I believe that the first one occurred when I tapped the ESC key to wake the computer from sleep. At that time, the keyboard and mouse were connected to a USB 3.0 port. I moved it to a USB 2.0 port and have not had that problem again. The second BSOD occurred when I connected a USB 2.0 external hard drive to a USB 3.0 port. The BSOD did not happen immediately, but sometime later (maybe when I tried to eject the drive). I reconnected the drive to a USB 2.0 port and have not gotten another BSOD.

 

[essenbe]

perkinw, I have not owned a Dell computer for quite a few years. But the last time I did you could set up an account with your model number and service tag. And using that could look up drivers there. It was still difficult to find the correct drivers but if you looked you could find them. I would suggest if you do find them to download all of the drivers for your computer, just so you have them. It may be good if you find your Chipset drivers also. They usually have the USB 2.0 drivers in them. There should be no problem plugging a USB 2.0 device into a USB 3.0 device. USB 2.0 and 3.0 are both backward compatible. The only difference is the speed of the transfer and USB 3.0 will put out slightly more power. But, it should not really matter which USB device you plug into either one.

 

[perkinw]

you could set up an account with your model number and service tag. And using that could look up drivers there.

It is still possible, and I just did it. Thanks for the tip!

It was still difficult to find the correct drivers but if you looked you could find them.

A total of thirteen files is shown:

• Application (2 files)
• Audio (1 file)
• Backup and Recovery (1 file)
• BIOS (1 file)
• Chipset (3 files)
• Network (1 file)
• Removable Storage (1 file)
• Serial ATA (1 file)
• Video (2 files)

It may be good if you find your Chipset drivers also. They usually have the USB 2.0 drivers in them.

The Chipset category contains the following three files:

• Intel AMT HECI Driver
• Intel USB3.0 xHCI Driver
• Intel Z87 Chipset Driver

Do you think installing the Intel USB3.0 xHCI Driver may fix the BSOD problem?

I will follow your advice and download all of these. Then install them and see what happens.

Do I need to create a restore point before installing a driver? Or does the installation do this automatically? Is there a chance that if an installation fails in some way that I'll be locked out of the computer? Not having done this before, I'm nervous about it, so I want to take all precautions.

 

[essenbe]

I would create a restore point and install 1 driver at a time and use the computer long enough to make sure everything was OK. Then create another restore point and install another driver. Rinse and repeat.

Dell usually does things different than what I am used to, as most OEMs do. But usually there are 2 USB 3.0 drivers. Dell may have combined them into one driver though. You could also image your OS to an external source so it could be restored, if you are familiar with that. The imaging tool of choice around here is Macrium Reflect. http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

 

[essenbe]

perkinw, is your board a Z87 Motherboard? Yes, I am pretty sure you do. After checking, I answered my own question.

 

[perkinw]

perkinw, is your board a Z87 Motherboard?

Intel has a "Board ID tool" which I tried, but it says "no Intel Desktop Board was detected on this system." From another conversation I had elsewhere, I believe the board type is "Intel 8 Series / C220"

 

[perkinw]

I would create a restore point and install 1 driver at a time and use the computer long enough to make sure everything was OK. Then create another restore point and install another driver. Rinse and repeat.

Dell usually does things different than what I am used to, as most OEMs do. But usually there are 2 USB 3.0 drivers. Dell may have combined them into one driver though. You could also image your OS to an external source so it could be restored, if you are familiar with that. The imaging tool of choice around here is Macrium Reflect. http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

While the files were downloading from Dell, I was surprised to see messages like "this file will automatically install after downloading." But as far as I can tell, no such thing happened. I just have a bunch of exe's sitting in a folder.

I made a note of the required installation order (from the download page) and will follow that order.

You could also image your OS to an external source so it could be restored, if you are familiar with that.

After installing all my software on the new machine, I made a "System Image" using Microsoft Windows Backup and Restore. It's 106GB and it's on an external hard drive. Is that the same thing as an image of the OS? I would not want to have to re-install 50+ programs again.

Using the same Windows program, I made what Microsoft calls a "System Repair Disk." I have no idea what it's for or how to use it, but they suggested I make it, so I made it.

I also made a disk copy of the RECOVERY partition of the C: drive, which I understand can be used to restore the computer to factory condition. Maybe that's the same thing as a System Repair Disk?

 

[essenbe]

No, the recovery partition will basically reinstall the operating system the way it came from the factory. Windows image Backup is the same thing, just not quite as reliable as Macrium. I always use at least 2 imaging programs. Even the best will fail occasionally and Macrium is much more flexible than Windows imaging. But, to answer your question, they are the same thing, but it will restore it to the condition it was when the image was taken. So, any programs or personal files that have been added since you took the image will be lost. Personally, I worry more about my personal files than the OS. The OS and programs can be reinstalled. I have personal files I could never replace. You should keep regular backups of your personal files. I do it regularly to at least 3 different hard drives. Never back up to the hard drive the information is on. I could give lectures on backup strategies, LOL.

If it gets to the point we need to use the repair disk, I will tell you how. If you made your repair disk before SP1 came out, I would make another one now. A pre SP1 repair disk will not work on a computer that has SP1 installed.

Do you have the Windows Installation Disk?

 

[perkinw]

perkinw, is your board a Z87 Motherboard? Yes, I am pretty sure you do. After checking, I answered my own question.

When I run the SystemInfo.exe from sevenforums, it gives the following

 

[perkinw]

Do you have the Windows Installation Disk?

The only disk that came with the computer is a Windows 8.1 installation disk which could be used if I wanted to upgrade from Windows 7 to Windows 8 (I do not). This computer was apparently downgraded from 8 to 7 at the factory.

it will restore it to the condition it was when the image was taken. So, any programs or personal files that have been added since you took the image will be lost

I thought that imaging programs only backed up programs, not user data. I do not use Microsoft Backup and Restore to backup my user data. I backup user data to a network attached storage device. Then the NAS backs up the data to an externally-attached HDD. I admit to not storing the HDD off-site, which I know is good practice.

It seems that as time goes on, more and more "critical" personal data lives in the cloud (all google data, lastpass, evernote). If the cloud went down, I'd be in much worse condition than if my local backups were destroyed.

 

[essenbe]

If you kept your user folders on your C drive (C:/Users/yourusername, an image will back them up as part of the system image.
Your Documents, pictures, favorites, music, videos. Sounds like you have a good backup plan.

 

[perkinw]

If you kept your user folders on your C drive (C:/Users/yourusername, an image will back them up as part of the system image.
Your Documents, pictures, favorites, music, videos. Sounds like you have a good backup plan.

I didn't realize that!

My C drive is a 256GB SSD. I'm using it only for the OS and installed programs. My D drive is two 1TB drives configured for RAID 0.

Thank you for all your help. I will follow your advice about installing the drivers soon and post again if I need more help!

 

[essenbe]

Good luck to you, and don't hesitate to ask if you have any questions. It's easier to ask questions than to fix something that has gone wrong.

 

[essenbe]

They are the same thing

Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa800dc01010, fffff880060ca128, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=red]Probably caused by : nvlddmkm.sys[/COLOR] ( nvlddmkm+833128 )
Followup: MachineOwner

Please go into bios and give me the values of your +12V, +5V and +3.3V. Also, do you have another graphics card or someone you could borrow one from?

 

[perkinw]

Thanks for all your help and advice. I'll be back if I run into problems!

 

[essenbe]

I hope you will be back, but not because you had problems. But, if you do have problems, we will be right here.