Solved BSOD and Stop Errors Becoming More Frequent

[BStuart96]

Hi there,

A couple of days ago my computer started freezing and becoming unresponsive, then coming up with application errors titled 'steamwebhelper.exe - Application Error' or 'chrome.exe - Application Error'. After this the screen either goes completely black and I have to turn it off from the power button (Ctrl+Alt+Delete doesn't work), or I get BSOD, with a message saying 'A process or thread crucial to system operations has unexpectedly ended.' After this I go to turn the computer back on and it comes up with a message saying 'Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key'. I assume this is the computer trying to boot from the CDROM Drive, and I can get around it by pressing Backspace/F8 at startup and changing the boot priorities. I've ran a ChkDsk, a memory check and even done a system restore and it still continues, any help would be appreciated.

 

[BorisTheAnimal]

Hi Stuart and welcome to Sevenforums!

Could you please reupload the zip file as it seems it is empty!

 

[BStuart96]

There you go.

 

[BStuart96]

I should have also mentioned in my original post, I know I have Nvidia drivers to update, but when I go on the GeForce Experience it gives me the message 'Cannot connect to NVidia'. I've tried downloading them straight from the internet, but it always fails on the graphics driver.

 

[BorisTheAnimal]

I should have also mentioned in my original post, I know I have Nvidia drivers to update, but when I go on the GeForce Experience it gives me the message 'Cannot connect to NVidia'. I've tried downloading them straight from the internet, but it always fails on the graphics driver.

Thanks for the new upload however I noticed that there weren't any dump files in the upload.

Also please update your specs, I noticed that you haven't filled in your motherboard model.

You can follow this guide if you are unsure how to do it:
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And with the Nvidia error I would suggest you download and install Revo uninstaller and uninstall everything from Nvidia, reboot and then try to install the graphics driver.

 

[BStuart96]

When I check my System Information, the motherboard model doesn't show up, is there any other way I could find out what it is?

Apparently I already have the Kernel File Dump set up correctly, shall I just wait for another BSOD and try it again?

Okay I'll give the uninstaller a go, thank you.

 

[BorisTheAnimal]

When I check my System Information, the motherboard model doesn't show up, is there any other way I could find out what it is?

Apparently I already have the Kernel File Dump set up correctly, shall I just wait for another BSOD and try it again?

Okay I'll give the uninstaller a go, thank you.

Yes you can download and install Speccy <- click.

No you can open up Explorer and enter this into the search bar: %SYSTEMROOT%/Minidump
And if there are any files there upload them here please!

Oh you are most welcome.

 

[BStuart96]

Okay I've updated my specs with my motherboard and am currently reinstalling the Nvidia Driver.

I can't find any dump files, despite having a BSOD earlier today.

 

[BStuart96]

Nvidia's reinstalled fine! That's great thanks! I'm guessing it's unlikely that's what was causing the BSODs though?

 

[BorisTheAnimal]

Nvidia's reinstalled fine! That's great thanks! I'm guessing it's unlikely that's what was causing the BSODs though?

No and the problem is that without the dump file it's near to impossible to figure out what it was that caused the BSOD.

But fingers crossed and this will have solved some issues at least.

 

[BStuart96]

Okay, well thanks for the help so far, and I'll post here again the next time I have a BSOD (and hopefully a dump file).

 

[BorisTheAnimal]

Okay, well thanks for the help so far, and I'll post here again the next time I have a BSOD (and hopefully a dump file).

I think I know what your problem might be, just before/after your system crash the system reported that your CPU got really hot, I'm talking about over 100 Celsius.

So please open up the case and check the CPU cooler, if you happen to have a stock cooler one of those tiny wee ones that came with your CPU when you bought it I would recommend you buying a new one. You might need to reseat the cooler, take it off the CPU clean the thermal paste and redo the paste and reseat it.

 

[BStuart96]

I've got my case open and I have a freezer pro 7 Rev.2. I can't remove it right now unfortunately as I don't have a screwdriver (cons of being a uni student), it's been good to have a bit of a clean inside though, didn't realise how long it'd been!

Are there any fan cooler's and thermal pastes you'd recommend and any videos/walkthroughs on how to replace it?

Thanks again for your help.

 

[BorisTheAnimal]

Well I would recommend this cooler.

And here is a good video on how to remove and replace a CPU cooler.



Cheers and I hope that this was the culprit of your problem!

/Boris

 

[BStuart96]

Thanks a lot for the suggestion and the video.

Just in case it's not the cooler (which I will probably replace anyway), I had another BSOD right now and I definitely got a Minidump this time, would it be alright for you to take a look at it?

Thanks again.

 

[axe0]

Please (keep) monitor(ing) the temps.

Diagnostics Test

 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

1. Short Drive Self Test
2. Short generic
3. Long generic

If the short generic fails, no need for the long generic.

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8008092b10, Terminating object
Arg3: fffffa8008092df0, Process image file name
Arg4: fffff80002f92750, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa8008092b10

IMAGE_NAME:  wininit.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  wininit.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - De instructie op 0x%p verwijst naar geheugen op 0x%p. De benodigde gegevens zijn niet in het geheugen geplaatst vanwege een I/O-foutstatus van 0x%x.

BUGCHECK_STR:  0xF4_[COLOR="red"]IOERR[/COLOR]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`0b117e38 fffff800`03021c02 : 00000000`000000f4 00000000`00000003 fffffa80`08092b10 fffffa80`08092df0 : nt!KeBugCheckEx
fffff880`0b117e40 fffff800`02f456ab : ffffffff`ffffffff fffffa80`083f5b50 fffffa80`08092b10 fffffa80`08092b10 : nt!PspCatchCriticalBreak+0x92
fffff880`0b117e80 fffff800`02f42234 : ffffffff`ffffffff 00000000`00000001 fffffa80`08092b10 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x29c66
fffff880`0b117ed0 fffff800`02c89e93 : fffffa80`08092b10 fffff800`c0000006 fffffa80`083f5b50 00000000`02c40ec0 : nt!NtTerminateProcess+0xf4
fffff880`0b117f50 fffff800`02c86450 : fffff800`02d0bae9 fffff880`0b118a38 fffff880`0b118790 fffff880`0b118ae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0b1180e8 fffff800`02d0bae9 : fffff880`0b118a38 fffff880`0b118790 fffff880`0b118ae0 00000000`77929004 : nt!KiServiceLinkage
fffff880`0b1180f0 fffff800`02c8a282 : fffff880`0b118a38 00000000`02cc0000 fffff880`0b118ae0 00000000`7794e6bc : nt! ?? ::FNODOBFM::`string'+0x48154
fffff880`0b118900 fffff800`02c88dfa : 00000000`00000000 00000000`77929007 00000000`77934201 00000000`02cc0000 : nt!KiExceptionDispatch+0xc2
fffff880`0b118ae0 00000000`77828996 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02c415e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77828996


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0xF4_[COLOR="red"]IOERR[/COLOR]_IMAGE_wininit.exe

BUCKET_ID:  X64_0xF4_I[COLOR="red"]OERR[/COLOR]_IMAGE_wininit.exe

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xf4_[COLOR="Red"]ioerr[/COLOR]_image_wininit.exe

FAILURE_ID_HASH:  {7e8d25f6-54c6-2456-f4df-269f2fd35200}

Followup: MachineOwner

 

[BStuart96]

Hey, thanks for the reply.

I've started/done all those tests, the long generic is currently at 11% and I figured out the error scan would take about 32 hours so I thought I'd let you know now, the Short Drive Self Test, the Short Generic Test and the disk check all passed and the screenshots of the Health and Benchmarks are attached.

 

[axe0]

What hard drive(s) do you have and how many hard drives do you have?

The benchmark read minimum and maximum are very low, it indicates a hard drive that is reaching the end.

 

[BStuart96]

I've got a 1TB D: Hard drive and a 100GB C: Drive as well as the F: System Reserved drive.

The error scan is running a lot faster now and should be done in about 2 hours.

I can't say what exact Hard Drives they are as the error scan is running, as my computer was about to crash, so I can't get into anything on the computer, because I don't want to restart the error scan. I think there's more info in my profile specs if that helps?

Thanks again.

 

[axe0]

Nowhere is it saying what hard drive(s) you are using

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs: