Frequent random PC freeze, non-memory related, non-BSOD

[4101]

Hello friends!

I browsed and looked this forum. I hope this is in the right place and in the right format. Specs are in my profile! I hope I provided you with enough information. Feel free to ask for more if necessary. I did try the hotfix, but the file said it was not applicable to my computer.

The problem
Random full-on freeze. Used to happen once every couple of days, to daily, to multiple times per day. My PC becomes entirely non-responsive and I have to hard shut-down the machine, sadly. Tends to happen all the time, but I think it happens the most when I jump from one screen/tab to another (not sure).

Background
I reformatted my PC and reinstalled Windows 64 Home Premium 64bit several months ago, I believe in February or March. And that's when it innitially started acting up. Having been busy with school and work, I hadn't bothered to fix it yet. Not thoroughly. However, since this is also my music production PC, I have lost important work on more than one occasion. I've used Windows 7 since I built this PC in 2012 and never had any issues on previous occasions. It only started after installing this one.

Memtest86+
Performed overnight. Came out clean after 9 cycles.

Diagnostic report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4GVY8-3TJWV-P4F47
Windows Product Key Hash: 4YlLCbAf5ZDassoGQ726+inL3s4=
Windows Product ID: 00359-OEM-8703836-59668
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0C128370-2C0B-428B-A6F4-7A2703B4D794}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0C128370-2C0B-428B-A6F4-7A2703B4D794}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4F47</PKey><PID>00359-OEM-8703836-59668</PID><PIDType>3</PIDType><SID>S-1-5-21-2466754845-67791445-3758226245</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="7"/><Date>20120216000000.000000+000</Date></BIOS><HWID>2BED3F07018400FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition
Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activerings-id: 586bc076-c93d-429a-afe5-a69fbc644e88
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 00359-00174-038-359668-02-1043-7601.0000-0562017
Installatie-id007183111085357171530971560671363191994426190465238291
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: P4F47
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 4-6-2017 17:00:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:28:2017 13:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQADAAAAAQABAAEAln3GbhIjClNkxxLCdMRCBzomWivKxHluGUuy2i5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  DMAR            INTEL         SNB 
  BGRT            ALASKA        A M I

 

[ThrashZone]

Hi,
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.

 

[4101]

Hi,
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.

Hi, thanks for your response!





I hope this helps!

 

[4101]

Sorry for the bump, but this keeps happening and it's getting bad. All these hard-resets cannot be great. Can someone help me please?

 

[ThrashZone]

Hi,
Did you uncheck everything except your antivirus program and see if that made any difference ?
Follow the clean boot tutorial
You can also try safe mode with networking too.

 

[Khzyvfonhes]

Sorry for the bump, but this keeps happening and it's getting bad. All these hard-resets cannot be great. Can someone help me please?

Have your power supply checked. I've found over the years, a flaky power supply can cause a lot of weird stuff to happen.

 

[4101]

Hi,
Did you uncheck everything except your antivirus program and see if that made any difference ?
Follow the clean boot tutorial
You can also try safe mode with networking too.

Hi thank you for your help. I've been away a few days. I'll have a look. I did not think that a regular cleanboot would've made a difference since these appear to usually be aimed at checking after recent software updates?

Have your power supply checked. I've found over the years, a flaky power supply can cause a lot of weird stuff to happen.

Hi thank you for your response!

I am open to it. But this only started happening after I reinstalled Windows 7. I could have a look, but it would be quite a coincidence if the power supply started acting up then and only then.

 

[Mellon Head]

Hi thank you for your help. I've been away a few days. I'll have a look. I did not think that a regular cleanboot would've made a difference since these appear to usually be aimed at checking after recent software updates?

The reason that you do a clean boot is to minimize the amount of extra baggage and variables in your system. You disable all but the most critical start up functions and boot to see if the problem continues. If it does not, you add the start up items back in one at a time until you find the one that is causing the problem.

Most of the time, this will work. If it doesn't, there are other places that we can look, but at least we will have ruled out any start up programs.

 

[4101]

The reason that you do a clean boot is to minimize the amount of extra baggage and variables in your system. You disable all but the most critical start up functions and boot to see if the problem continues. If it does not, you add the start up items back in one at a time until you find the one that is causing the problem.

Most of the time, this will work. If it doesn't, there are other places that we can look, but at least we will have ruled out any start up programs.

Great. Thank you! I did. But I noticed the only process that reset itself into 'on' after the clean boot was 'ASUS System Service Control Service'. I left it there to maybe figure out if that's what's causing the freeze... and it froze again. I will try removing it and see what happens.

 

[Layback Bear]

Some information that can help.

I use Asus motherboards but do not use this because of the problems it caused.

AsSysCtrlService.exe Windows process - What is it?

What is AsSysCtrlService.exe?

The genuine AsSysCtrlService.exe file is a software component of AI Suite II by ASUS.
AI Suite II is a utility program suite that features tools for tweaking the system performance. AsSysCtrlService.exe launches the System Control Service. This is not an essential Windows process and can be disabled if known to create problems. AI Suite II is a collection of freeware utility programs designed to work with the Windows platform. The programs include ASUS System Information, a system diagnostic tool; ASUS PC Probe II, a file manager; ASUS Update, used to keep ASUS components up-to-date; ASUS Fan Xpert, a fan speed tool; and ASUS MyLogo, a logo editor. ASUS is a Chinese personal computer vendor that manufactures everything from desktops and laptops to mobile phones, monitors, optical storage devices, and graphics cards. In 2013, it was the world's fifth largest computer seller, in terms of sales. The company began launching graphics cards in 2005 with their initial PhysX accelerator card. ASUS was founded in Taipei in 1989 by T.H. Tung, Ted Hsu, Wayne Hsieh and M.T. Liao, all previously employed by Acer. The company is currently headquartered in Taipei, Taiwan.

 

[4101]

Some information that can help.

I use Asus motherboards but do not use this because of the problems it caused.

AsSysCtrlService.exe Windows process - What is it?

And I promptly got rid of it! But I kept getting the problem. I'm uninstalling Firefox. I tend to use that a lot and I think this happens when it's open. But it's always open so don't know if this is it.

 

[4101]

And I promptly got rid of it! But I kept getting the problem. I'm uninstalling Firefox. I tend to use that a lot and I think this happens when it's open. But it's always open so don't know if this is it.

So using Chrome instead of Firefox worked...... until 30 minutes ago. And in that span it froze 3 more times.

 

[johnhoh]

Just to pass on my experience, I recently had a Z68 motherboard system and was getting many random freezes when using firefox. Never could figure out what was going wrong and decided to swap in a lan card, which made no difference, then swapped in a new board and the problem went away. No idea why the problem only manifested itself when browsing - other programs were all solid. Diagnosing motherboard problems is tough. fwiw