Unable to make selection on Boot Screen (B&W)

bill2reg

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After power failure, when I turn on the computer, I see the prompt screen (B&W) where I could choose to start in Safe Mode, Safe Mode with Network, Start normally, etc. But lately, the keyboard doesn't respond during this 20 second delay, so I can't use the up/down arrow keys to select, or even the "Enter" key to choose "Start Windows normally". After 20 seconds, Windows starts normally (by default), and the keyboard is fine. I've never had this issue before. It's only about two weeks since I noticed it. It's an HP PC with wireless KB and Mouse.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
Plug in a wired keyboard and mouse, and try it again.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
CPU
Haswell
Memory
4 GB
Monitor(s) Displays
Acer 23"
Screen Resolution
1920 x 1080
Hard Drives
Two hard drives, 1TB each: One for Linux, one for my data.
Keyboard
IBM Model M
Antivirus
Sophos (Linux), Trend Micro (Windows)
Browser
Firefox, Opera
Other Info
I use Samba to share my data drive with the other computers at my house and with my guest session in VMWare Workstation Player.
I don't have a wired keyboard. However, this keyboard works fine once Windows has booted. Also, this same (wireless) keyboard has always worked in the past to select on the boot menu screen as well.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
Any other suggestions, anyone?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
Somewhere there has to be a solution. Why when this has always worked before, and now has stopped, something MUST have changed. Since I can't boot into safe mode, I will not be able to solve it, so I'll have to consider it "solved" and live with it.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
Anyone know of any other Windows 7 forums where I might find a solution?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
You say you don't have a wired keyboard. Sham, shame.

Get a wired keyboard and try it. If it solves your problem go into the bios and make sure you have the proper setting. Normally 'Default' will work. It seem like your power loss has changed your bios settings and your wireless has lost it's proper settings.

Note:
Always keep a wired mouse and keyboard handy. One never knows when it might be needed.

Jack
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
You can pick up a cheap USB keyboard for around $10 at Walgreens, Walmart, etc.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
CPU
Haswell
Memory
4 GB
Monitor(s) Displays
Acer 23"
Screen Resolution
1920 x 1080
Hard Drives
Two hard drives, 1TB each: One for Linux, one for my data.
Keyboard
IBM Model M
Antivirus
Sophos (Linux), Trend Micro (Windows)
Browser
Firefox, Opera
Other Info
I use Samba to share my data drive with the other computers at my house and with my guest session in VMWare Workstation Player.
Why can't anyone mention what the "proper settings" are in the BIOS? Suggesting it is fine, but it doesn't really help me if I don't know what those settings should be.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
Go to BIOS and choose "Load Default Settings" or similar. They should work. If this doesn't work for you, try a new keyboard.
 
Do you have Fast boot enabled on BIOS?
Fast boot disable USB till windows is booted and that will explain why you don't have keyboard till Windows is running.
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
I don't mention the inner working of your bios because it's not my computer, so I'm not familiar with your bios. You could wait until one of our HP members drop by to help.
I have two computers with Asus motherboards. Both bios are different. I use the manual to learn the bios.

Take a look here.
Hp Pavilion Elite HPE-510 Manuals

and here.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

A default setting should put the bios back where they were when you got the system.

From post #9
Why can't anyone mention what the "proper settings" are in the BIOS? Suggesting it is fine, but it doesn't really help me if I don't know what those settings should be.




Jack
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
But why a new keyboard? This keyboard that I am using right now to type this message works perfectly. And it used to work perfectly on that boot recovery screen too. ALWAYS. Only recently it isn't recognized during that boot up selection screen. It's fine after normal boot and works perfectly for all apps and software, etc.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
You didn't answer: Do you have Fast boot enabled on BIOS?
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
But why a new keyboard? This keyboard that I am using right now to type this message works perfectly. And it used to work perfectly on that boot recovery screen too. ALWAYS. Only recently it isn't recognized during that boot up selection screen. It's fine after normal boot and works perfectly for all apps and software, etc.

You have a wireless keyboard. It is possible for a wireless keyboard not to work until Windows loads. That is obviously what is happening here.

Although it can happen, a wired USB keyboard is not likely to fail during the initial boot-up phase. The reason I suggested that you try a wired USB keyboard is because that is a very easy (and inexpensive) thing to try.

Even less likely to fail would be a PS/2 keyboard. But it is not likely that you have PS/2 ports on your computer, or that you could locate a PS/2 keyboard. (PS/2 is old technology.)

You have been fighting this issue for days. If you had plugged in a wired keyboard, and if that would have worked, you would have solved this issue immediately, rather than still pulling your hair out over it. What would you have preferred, to spend the +/- $10 for a cheap keyboard and perhaps solve the problem immediately, or not spend the money and still be fighting with the issue over a week later? For me, I'd rather try the other keyboard, because my time is worth more to me than $10. But I have two computers, so I can swap keyboards if needed.

I gave you the same suggestion that I would have followed. But you are free to try other things, if you want. The problem is, there aren't too many other things you could try. And my decades of experience in this field tells me that plugging in a wired keyboard would lead to a quick solution.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
CPU
Haswell
Memory
4 GB
Monitor(s) Displays
Acer 23"
Screen Resolution
1920 x 1080
Hard Drives
Two hard drives, 1TB each: One for Linux, one for my data.
Keyboard
IBM Model M
Antivirus
Sophos (Linux), Trend Micro (Windows)
Browser
Firefox, Opera
Other Info
I use Samba to share my data drive with the other computers at my house and with my guest session in VMWare Workstation Player.
OK. First of all, I can afford a thousand keyboards if I wanted them, so it's not about money. Don't insult someone looking for help please. Any I don't have any hair to pull out, so forget that. But really, I'm not "fighting" this, I just want to know why this wireless keyboard (which I am using right at this moment to type this message!) and which has ALWAYS worked even on the boot error recovery screen, would suddenly stop working ONLY during that error recovery screen. As I said, it works perfectly once the system is booted. So the keyboard is fine. I have asked if perhaps some BIOS or othersetting has changed for some reason, and what that reason might be. I myself didn't change anything in the BIOS, etc.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
Once again:
Do you have Fast boot enabled on BIOS?
Fast boot disable USB till windows is booted and that will explain why you don't have keyboard till Windows is running.
 

My Computers My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
I'll have to consider it "solved" and live with it...Anyone know of any other Windows 7 forums where I might find a solution?...Why can't anyone mention what the "proper settings" are in the BIOS?...First of all, I can afford a thousand keyboards if I wanted them, so it's not about money. Don't insult someone looking for help please.

We're all volunteers here. None of us are getting paid for contributing the knowledge we have here. So it would be helpful if you would be a bit more polite and understanding of that fact when you post.

As for the money comment, none of us here have any idea of how much money you have, or if you are living paycheck to paycheck. Some people state in their posts that they have no money to buy anything. Since you said nothing about your financial state, we can only make the best guess that we can. There was no insult intended.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
CPU
Haswell
Memory
4 GB
Monitor(s) Displays
Acer 23"
Screen Resolution
1920 x 1080
Hard Drives
Two hard drives, 1TB each: One for Linux, one for my data.
Keyboard
IBM Model M
Antivirus
Sophos (Linux), Trend Micro (Windows)
Browser
Firefox, Opera
Other Info
I use Samba to share my data drive with the other computers at my house and with my guest session in VMWare Workstation Player.
Well just stating a fact doesn't mean I'm impolite. But if that offended you, I apologize. I am a very polite person, and I have often helped others when they have an issue. I will have to see what the BIOS settings are, and if and why they got changed somehow.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion Elite HPE 490E
OS
Windows Home Premium 64bit
CPU
Intel Core i7 970 @ 3.2 GHz
Memory
12 GB
Graphics Card(s)
AMD
As I have mentioned before; after loosing wall outlet power your bios could of changed.
That could be the reason why you use to be able to use the keyboard and now your can't.
Sounds strange, but I have had it happen to me in the past.

Jack
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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