BSOD Semi Random,Bug Check Code 124,Caused by Add. ntoskrnl.exe+939a0

[benmmaddog]

Hello
having issues with my Win 7 machine ,
as of late it has been BSOD semi-randomly. I thought at first it was Graphic card/Driver related as it would happen if I was trying to edit a video and watch you tube, BUT it will also happen when I leave the computer alone ( i.e. go eat supper , then come back and get the "you computer recovered from a serious error message)
Things I have tried
1. Reseat the video card
2. roll back the drivers ( this including doing a clean install using that option in the Nvidia driver install)
3. even attached one monitor to the internal Video card to see if I remove some load off of the GTX 970 if that would help
only thing i haven't done , and did forget before posting this was trying the GTX 970 in another computer to see if I could re create the BSOD )
I also monitored the temp of the GPU to see if it was getting overheated and saw no spike in temp.
CPU was also running normal

I have included the zip file as mentioned in the pinned post and also an output from cpu-z from any extra info that may be needed
any help in pointing me to a cause would help
Thanks in advance

 

[Snick]

Hi benmmaddog,
Welcome to SevenForums!
Your last .dmp indicates memory
Please test your
RAM
SSD C: drive

 

[douglas9x]

Had the same BSOD on Win7 with error:
was probably caused by the following module: ntoskrnl.exe (nt+0x939A0) (Fm "who crashed my computer"
Bugcheck code: 0x19 (0x3, 0xFFFFF80004615C40, 0x0, 0xFFFFF80004615C40)
From Nir Soft View:
Caused By Address : ntoskrnl.exe+939a0

 

[benmmaddog]

Hi benmmaddog,
Welcome to SevenForums!
Your last .dmp indicates memory
Please test your
RAM
SSD C: drive

I tested the RAM , with the builtin win7 test and with memx86 , bith came back without errors
did test my SSD after trying the third app (Hard Drive Sentinel)
it gave me this weird message
There are 3 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.
At this point, warranty replacement of the disk is not yet possible, only if the health drops further.
Problems occurred between the communication of the disk and the host 67 times.
In case of sudden system crash, reboot, blue-screen-of-death, inaccessible file(s)/folder(s), it is recommended to verify data and power cables, connections - and if possible try different cables to prevent further problems.
More information: Hard disk case: communication errors
It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
The TRIM feature of the SSD is supported and enabled for optimal performance.

and in true Windows fashion, I tried to get it to Blue Screen and it wouldn't do it
Thank you Snick for taking the time to look over the dmp file

 

[Snick]

Test with your ADATA manufacturer's drive test please
ADATA SSD Toolbox

 

[benmmaddog]

sorry for the late reply
That is the first one I tried , and it showed no issues on the SSD .
but i have noticed that the drive is running about 15 to 20 degrees C then my other HDD , this is with a fan blowing directly on the hard drives.

 

[kfdaddy]

For what it's worth, I was getting the same bsod error. Thought I had narrowed it down to the cpu cooler fan causing the issue because every once in a while, on bootup, I was getting an error and going into the BIOS I saw the fan was running at less than 400rpm. Eventually it sped up to 600+rpm. So I thought replacing the fan would fix everything. This didn't happen all the time but it was a clue that the fan might not be maintaining the right rpm's.



I decided to also re-apply thermal paste since I had built the computer 5 years ago so why not, right? I discovered that the 4 nuts holding my Cooler Master V8 in place were not snugged down. No idea how that happened. When I removed the heat sink it looked like about 1/4 of the cpu had no thermal paste on it! And there was a brownish residue along the edges. Wish I'd taken a picture of it but I didn't.



I can only guess that over the last 5 years gravity slowly did it's work and the heat sink slowly and microscopically pulled away from the cpu enough to start causing the uncorrectable hardware errors. Is it possible that vibrations had slowly loosened the nuts, or had I not snugged them down 5 years ago? I'll never know.



I replaced the fan and the thermal paste and haven't have had a bsod since then.