No internet connection, keyboard won't input, dvd drive disappeared

[cascade202]

My primary computer has gone nuts.
The wireless keyboard stopped working but the wireless mouse still worked OK. I replaced them with a new keyboard, mouse and receiver and they all worked.
Then it couldn't connect with the internet even though my backup computer (which is on the same router) was connected OK.
Then the keyboard stopped inputting again.
I tried Restore several times but it fails to restore.
When I tried to Reformat by using a System Recovery Disk the computer couldn't find the DVD drive. The DVD drive icon even disappeared from the Computer.
I didn't find any thing wrong when I ran the ePSA Pre-Boot Assessment.
I've run full scans twice with no problem.
At this point the only way I can communicate with the computer is with the mouse.
Any help or ideas would be very appreciated. I don't want to give up on this Win7 computer.

 

[Paul Black]

Hi cascade202,

Welcome to SevenForums!

I've run full scans twice with no problem.

[1] I assume that you mean AV?
[2] Have you tried running this . . .

Download and run Malwarebytes [FREE] from here => Malwarebytes.

I hope this helps!

 

[Paul Black]

Hi cascade202,

Please perform this [it will rule out device errors] . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!

 

[cascade202]

I'm unable to input text without a functioning keyboard.

 

[Snick]

At startup of computer do any <F> keys on keyboard work then?

 

[cascade202]

f12 works but f8 is dead. I have not tried any others.

 

[Snick]

Repair Install!

 

[wither 2]

I'm unable to input text without a functioning keyboard.

Is this with the replacement keyboard which you said worked?

 

[cascade202]

I am using the new keyboard, mouse and receiver. I now believe that the original keyboard was not defective.
The reason I replaced it was that it was that I could input input text with the new keyboard. It stopped working after a couple hours and is still dead.
Question--I've run two full scans and came up clean, is it safe to assume malware isn't the problem?

 

[Paul Black]

Hi cascade202,

Question--I've run two full scans and came up clean, is it safe to assume malware isn't the problem?

For piece of mind, you could run what I suggested in Post #2!

 

[cascade202]

I tried downloading Malwarebytes when you suggested it-i thought it was a good suggestion Maybe I'm missing something here-how can I download a new program with out a functioning keyboard?

 

[Paul Black]

Hi cascade202,

I tried downloading Malwarebytes when you suggested it-i thought it was a good suggestion Maybe I'm missing something here-how can I download a new program with out a functioning keyboard?

I am not at my computer at the moment but I thought it was all mouse clicks!

 

[cascade202]

My primary computer is the one with the keyboard problem. I am using my backup (wifes) computer for communication here. I did try to figure out how to load Malwarebytes because it is a good suggestion. But without being able to input text I couldn't figure out how to do it. Am I missing something here is there someway to load a new program with out using the keyboard?

 

[torchwood]

Hi

from the F12 key run the diagnostics option.


Roy

 

[wither 2]

I am using the new keyboard, mouse and receiver. I now believe that the original keyboard was not defective.
The reason I replaced it was that it was that I could input input text with the new keyboard. It stopped working after a couple hours and is still dead.
Question--I've run two full scans and came up clean, is it safe to assume malware isn't the problem?

I'm still confused. Are you saying that the new keyboard is inoperable?

What did you use to scan for malware?

Wouldn't hurt to follow Paul Black' advise.

 

[cascade202]

The new keyboard worked for a short while then stopped inputting anything. This is why I didn't download Malwarebytes.
In post one you'll see that I ran the diagnostic program from f12-Its called ePSA Pre-Boot Assessment. I came up clean.

 

[Megahertz07]

It seems that your Win 7 is corrupted.
Boot from any installation disk, press Shift+F10 to open a command prompt window and type:
diskpart
list volume (to find out the letter assigned to windows partition)
exit

chkdsk X: /f (replace X with the letter found with list volume)

Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc.

If disk check doesn't find any problems, enter windows and do a repair install.

 

[wither 2]

The new keyboard worked for a short while then stopped inputting anything. This is why I didn't download Malwarebytes.
In post one you'll see that I ran the diagnostic program from f12-Its called ePSA Pre-Boot Assessment. I came up clean.

Thanks for clearing that up.

I agree with Megahertz07. It could also be a problem USB port\driver (I assume the receiver for the wireless keyboard and mouse ls connected via USB to your system.) Now that I think about it, you might try connecting it to a different USB port.

 

[Snick]

It seems that your Win 7 is corrupted.
Boot from any installation disk, press Shift+F10 to open a command prompt window and type:
diskpart
list volume (to find out the letter assigned to windows partition)
exit

chkdsk X: /f (replace X with the letter found with list volume)

Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc.

If disk check doesn't find any problems, enter windows and do a repair install.

AGREE!

 

[RoWin7]

If you still need it:
Download MalwreBytes onto the working computer, carry it over on a flashdrive to the defective one and install it. No keyboard needed.

If you don't need it anymore, you will in the future.