BSOD (atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR)

[TeontorF]

Hi everybody ,
after i am turning on the pc, almost 5' to 10 ' minutes (mostly when i am surfing with chrome) the monitor freezes, music stops and getting bsod , after restarting it the netgear wi fi adapter is not working(needs also restart). I unninstalled and reinstalled the amd driver a few days ago but nothing changed .

WHOCRASHED : 

On Mon 2/12/2019 8:53:09 πμ your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120219-24226-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF880048F8CAC) 
Bugcheck code: 0x116 (0xFFFFFA8016C1A4E0, 0xFFFFF880048F8CAC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





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Conclusion
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One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

[Paul Black]

Hi TeontorF,

Welcome to SevenForums!

Please perform this . . .

Scroll down the thread. Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!

 

[TeontorF]

Hi Π ,
thank you for your fast response . I ran the "MS_Info32_Find_Problem_Devices" bat . No problem devices were found therefore no txt file was created.

 

[MrPepka]

You can try to update the driver to the beta version, but it is such an old graphics card that it would not surprise me at all if it was already ending - https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6870

 

[TeontorF]

Hi MrPepka,
so you think that a beta update will be helpful?

 

[TeontorF]

I have to admit that BSOD problems multiplied after a bios to uefi bios update that i did a few months ago

 

[MrPepka]

Hi MrPepka,
so you think that a beta update will be helpful?

There is no certainty, but it doesn't hurt to try. And if that doesn't help, you can still uninstall the driver with the DDU program and reinstall the clean driver without unnecessary software

 

[TeontorF]

In the m.i.t. section of uefi bios which asks which peg(1,2,3) am i using for the graphic card i changed it to peg3 from auto(which i had it) a few days now. Since then NO blue screen appears....i wonder if it has anything to do with the problem...anyway i will wait and see.